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Apple ID users class action lawsuit overview:
- Who: Plaintiffs Jodi DeMonte and Mark DeMonte filed a class action lawsuit against Apple Inc. and AppleCare Service Co. Inc.
- Why: The Apple defendants allegedly treated @me.com Apple ID users in a less favorable manner than users with newer Apple ID accounts, resulting in inferior service and product experiences.
- Where: The Apple class action lawsuit was filed in the circuit court of Cook County, Illinois.
Apple users with older Apple IDs are allegedly subject to inferior user experiences, products and services, according to a class action lawsuit filed Feb. 23 in Illinois.
Plaintiff Jodi DeMonte says she purchased an @me.com account from Apple in the early 2000s. Since that time, she and plaintiff Mark DeMonte reportedly purchased numerous Apple products, including iPhones, MacBooks, MacBook Airs, iPads, Apple Watches, AirPods and other Apple products.
The plaintiffs also purchased AppleCare and AppleCare+, the class action lawsuit notes.
Technical problems made Apple ID users’ products, services ‘effectively unusable,’ class action says
In early 2021, the plaintiffs say, they started experiencing significant technical issues with their Apple products and services. They notified Apple about the issues, which reportedly related to functionality, data privacy, data security and device integrity.
They have spent “hundreds of hours of their time” informing Apple about the technical issues, but Apple did not provide them with a resolution, the Apple ID users class action alleges.
The technical issues rendered Apple products and services “unfit, potentially unsafe and effectively unusable,” the plaintiffs assert.
Apple’s agents reportedly eventually disclosed that Jodi DeMonte’s status as an @me.com Apple ID user was the likely cause of the technical issues the plaintiffs experienced because Apple treats those accounts differently than Apple ID accounts created later, such as @icloud.com.
Apple also refused to pay the plaintiffs a bounty even though they met the requirements of Apple’s bounty program, the Apple class action lawsuit says. The plaintiffs claim Apple has a history of withholding bounty payments even when users should qualify.
The plaintiffs filed the class action lawsuit on behalf of themselves and other @me.com Apple ID users residing in Illinois who received services, software or operating system updates for an Apple device or product since 2000.
They claim similarly situated individuals received inferior user experiences, products and services, including a greater risk of bugs, glitches, privacy risks and data security vulnerabilities, than those provided to non-@me.com Apple ID users.
The Apple ID users class action lawsuit alleges claims for breach of contract, negligence, intentional infliction of emotional distress, fraudulent misrepresentation, negligent misrepresentation and violation of the Illinois Consumer Fraud and Deceptive Practices Act.
In other Apple news, the company agreed last year to pay $50 million to settle a class action lawsuit over allegations certain MacBook laptops had defective butterfly keyboards.
Do you know any Apple ID users who have experienced similar technical issues with their products’ functionality? Tell us about it in the comments.
The plaintiffs are represented by Mark W. DeMonte.
The Apple ID users class action lawsuit is Jodi DeMonte, et al. v. Apple Inc., et al., Case No. 1:23-cv-01133, in the Circuit Court of Cook County, Illinois County Department, Chancery Division.
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78 thoughts onClass action alleges users with old Apple IDs have inferior service, product experiences
I also purchased @me account and would love to be added.
Add me. I have experienced issues with my Apple iPhone. I purchased an Apple iPhone 12 last year and the service is less than one I expected. I was forced into iphone, because my carrier was not able to switch an android to 5G
My daughter who is a college student came home crying. She went to the Apple store with her broken laptop. It cost 487 dollars to fix. The employee treated her terribly. Their customer service is awful. Please add my name.
That’s not what the lawsuit is about
please add me
Add me
Please include me. I have been an apple client for years and years. 2 two years ago, I was forced to switch to Android bc I was completely locked out of my apple ID account. They kept telling me it would be fixed in a few weeks. That’s weeks without a phone. Then it kept snowballing into months and months.
Add me please
I signed up for iTunes back in the 90s. I don’t subscribe to Apple Music and I have noticed that on those rare occasions when I search for music (usually classical) to buy, the options are all very old recordings. I also have huge problems managing music I previously downloaded from CDs. It’s like if I didn’t buy it from Apple, they won’t support it. Please add me.
Add me please
had so so many problems with iph6 and if you lose your pswd is even worse for communicating with them. plz add me