Amazon class action claims company violates own return policy

Amazon return policy class action lawsuit overview: 

• Who: Holly Jones Clark filed a class action lawsuit against Amazon.com Inc. 
• Why: Jones Clark claims Amazon repeatedly and systematically fails to issue refunds on items that are properly returned within the allowed 30-day return window. 
• Where: The class action lawsuit was filed in Washington federal court. 

Amazon repeatedly and systematically fails to issue refunds for unwanted items returned within 30 days in accordance with the company’s refund policy, a new class action lawsuit alleges. 

Plaintiff Holly Jones Clark claims Amazon has also gone so far as to reverse refunds that it had earlier issued, despite representing to its customers that it will “issue or process a return upon receipt of the product.” 

The plaintiff argues Amazon is ultimately able to “earn a windfall” from refused refunds at the expense of consumers who allegedly have to go back and look through their own bank statements to find whether Amazon has “complied with its own refund policy.” 

“The alleged ease and accuracy with which customers can return products are an integral part of the Amazon shopping experience and are relied upon by customers when making a choice as to whether to purchase a product from Amazon,” the Amazon class action states. 

The plaintiff wants to represent a nationwide class of consumers who were charged by Amazon for failing to return a product that had been timely returned in its original condition within the past six years. 

Amazon states on customer accounts that refund was issued when it was not, class action says

The plaintiff argues Amazon confuses is customers by allegedly stating on their accounts that a refund has been issued, despite that not actually being the case. 

“Where the customer fails to notice whether Amazon has issued a proper refund, or recharged his account, Amazon is able to earn a windfall on those items which it has received back but has failed to issue the necessary refund or credit,” the class action states. 

The plaintiff claims Amazon is guilty of conversion, unjust enrichment and breach of contract, and of violating the Washington Consumer Protection Act. 

The plaintiff is demanding a jury trial and requesting injunctive and declaratory relief along with an award of actual, treble, punitive and/or exemplary damages for herself and all class members. 

A similar class action lawsuit was filed against Amazon in September by a group of consumers arguing the company re-charges its customers for items that are returned within the allowed 30-day return window. 

Have you been charged by Amazon for a product you returned within the allowed 30-day window? Let us know in the comments. 

The plaintiff is represented by Manish Borde of Borde Law PLLC and Lynda Grant of TheGrantLawFirm PLLC. 

The Amazon return policy class action lawsuit is Holly Jones Clark v. Amazon.com Inc., Case No. 2:23-cv-01702, in the U.S. District Court for the Western District of Washington.

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