Amazon return policy class action lawsuit overview:
- Who: Holly Jones Clark filed a class action lawsuit against Amazon.com Inc.
- Why: Jones Clark claims Amazon repeatedly and systematically fails to issue refunds on items that are properly returned within the allowed 30-day return window.
- Where: The class action lawsuit was filed in Washington federal court.
Amazon repeatedly and systematically fails to issue refunds for unwanted items returned within 30 days in accordance with the company’s refund policy, a new class action lawsuit alleges.
Plaintiff Holly Jones Clark claims Amazon has also gone so far as to reverse refunds that it had earlier issued, despite representing to its customers that it will “issue or process a return upon receipt of the product.”
The plaintiff argues Amazon is ultimately able to “earn a windfall” from refused refunds at the expense of consumers who allegedly have to go back and look through their own bank statements to find whether Amazon has “complied with its own refund policy.”
“The alleged ease and accuracy with which customers can return products are an integral part of the Amazon shopping experience and are relied upon by customers when making a choice as to whether to purchase a product from Amazon,” the Amazon class action states.
The plaintiff wants to represent a nationwide class of consumers who were charged by Amazon for failing to return a product that had been timely returned in its original condition within the past six years.
Amazon states on customer accounts that refund was issued when it was not, class action says
The plaintiff argues Amazon confuses is customers by allegedly stating on their accounts that a refund has been issued, despite that not actually being the case.
“Where the customer fails to notice whether Amazon has issued a proper refund, or recharged his account, Amazon is able to earn a windfall on those items which it has received back but has failed to issue the necessary refund or credit,” the class action states.
The plaintiff claims Amazon is guilty of conversion, unjust enrichment and breach of contract, and of violating the Washington Consumer Protection Act.
The plaintiff is demanding a jury trial and requesting injunctive and declaratory relief along with an award of actual, treble, punitive and/or exemplary damages for herself and all class members.
A similar class action lawsuit was filed against Amazon in September by a group of consumers arguing the company re-charges its customers for items that are returned within the allowed 30-day return window.
Have you been charged by Amazon for a product you returned within the allowed 30-day window? Let us know in the comments.
The plaintiff is represented by Manish Borde of Borde Law PLLC and Lynda Grant of TheGrantLawFirm PLLC.
The Amazon return policy class action lawsuit is Holly Jones Clark v. Amazon.com Inc., Case No. 2:23-cv-01702, in the U.S. District Court for the Western District of Washington.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
Honda, Hyundai, Kia, Subaru vehicle data collection class action lawsuit investigation
May 17, 2024 | Legal News
460 thoughts onAmazon class action claims company violates own return policy
Add me
This just happened to me and I had to contact my credit card company to dispute the charges because Amazon’s A-Z department dropped the ball. I was told more than once I would get a guaranteed refund and the promise was never fulfilled. The return involved a 3rd party seller on Amazon’s marketplace and my return shipping issue is clearly stated in Amazon’s A-Z refund policy as a valid reason to submit a refund claim. Thanks
Add me
Add me!
Sane. Quit a few times . Have one right now. They are cheating people
I have UPS pickups with proof of delivery. Amazon will not refund my money.
I had fraud on my account June of 2022. Amazon owes me $4500 on that just alone. They claim they have my email address.
Please add me
my wife and I purchase multiple items every week and of course also return a decent amount as well.
Add me please
I DEFINITELY have to be added to the list of people who are asking to be added. I literally just dealt with a manager who I’ve dealt with on chat numerous times before because of an employee telling me that I would receive a refund by a certain date and never had. The mngr would act confused or try to confuse me and I think he would use that tactic to get the person who is requesting a refund or status of a refund to get frustrated and simply give up on trying to explain it repeatedly and I noticed that he had the same excuse every time I had to deal with him which was the employee who I originally chatted with was not able to give refunds because they didn’t have any authorization to do so. He would try to change the terms etc and confuse me and even tried to get me off the chat session without issuing the promised refunds by typing extremely fast and not waiting for me to finish typing a response. He tried to give me a lesser amount thatn original promised by asking if I was still on chat and waiting only seconds before saying he processed the refund of the lesser price. He FINALLY gave me the promised refunds which totaled almost $100: because I told him I knew exactly what he was trying to do and said I was recording everything he typed with my video recorder on my phone and I told him I contacted my local news. He even emailed me confirmation. This is been Amazon’s tactic for years and I am happy to hear that something is happening to stop them. I have some of the documents from that last problem I had.