Amazon return policy class action lawsuit overview:
- Who: Holly Jones Clark filed a class action lawsuit against Amazon.com Inc.
- Why: Jones Clark claims Amazon repeatedly and systematically fails to issue refunds on items that are properly returned within the allowed 30-day return window.
- Where: The class action lawsuit was filed in Washington federal court.
Amazon repeatedly and systematically fails to issue refunds for unwanted items returned within 30 days in accordance with the company’s refund policy, a new class action lawsuit alleges.
Plaintiff Holly Jones Clark claims Amazon has also gone so far as to reverse refunds that it had earlier issued, despite representing to its customers that it will “issue or process a return upon receipt of the product.”
The plaintiff argues Amazon is ultimately able to “earn a windfall” from refused refunds at the expense of consumers who allegedly have to go back and look through their own bank statements to find whether Amazon has “complied with its own refund policy.”
“The alleged ease and accuracy with which customers can return products are an integral part of the Amazon shopping experience and are relied upon by customers when making a choice as to whether to purchase a product from Amazon,” the Amazon class action states.
The plaintiff wants to represent a nationwide class of consumers who were charged by Amazon for failing to return a product that had been timely returned in its original condition within the past six years.
Amazon states on customer accounts that refund was issued when it was not, class action says
The plaintiff argues Amazon confuses is customers by allegedly stating on their accounts that a refund has been issued, despite that not actually being the case.
“Where the customer fails to notice whether Amazon has issued a proper refund, or recharged his account, Amazon is able to earn a windfall on those items which it has received back but has failed to issue the necessary refund or credit,” the class action states.
The plaintiff claims Amazon is guilty of conversion, unjust enrichment and breach of contract, and of violating the Washington Consumer Protection Act.
The plaintiff is demanding a jury trial and requesting injunctive and declaratory relief along with an award of actual, treble, punitive and/or exemplary damages for herself and all class members.
A similar class action lawsuit was filed against Amazon in September by a group of consumers arguing the company re-charges its customers for items that are returned within the allowed 30-day return window.
Have you been charged by Amazon for a product you returned within the allowed 30-day window? Let us know in the comments.
The plaintiff is represented by Manish Borde of Borde Law PLLC and Lynda Grant of TheGrantLawFirm PLLC.
The Amazon return policy class action lawsuit is Holly Jones Clark v. Amazon.com Inc., Case No. 2:23-cv-01702, in the U.S. District Court for the Western District of Washington.
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460 thoughts onAmazon class action claims company violates own return policy
add me thanks they have did this several times already to me
I returned an item to Amazon and they are holding my refund until I give them picture ID but I do not want to give him a copy of my driver’s license to get my refund and they said if I don’t give it to him in 6 days then I lose my right to get my refund back they received my item already now they are taking my money hostage and not refunding me I reported them to the Better Business Bureau because of this and I think we should have a class action lawsuit over this
Please add me… They have had all many issues with the returns then find out that one never refunded
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Hello, please add me to your suit. My name is Brandon Holmes, my email address is brandon.holmes030@yahoo.com. I have refunded several times over the last year or two and they tell me as soon as it’s received and when I did the refund I had the customer service agent do it sometimes. But I’ve had them lie and tell me itll be 2-3 hours or dsyd then it be 7to 10 then it’s 30and it’s always 2to 3 days more after I chat in and get told I’m being transfered to a specialist and then the next agent says their sorry the chat got transfered back to the que. The chat even popped up a message that said I was being transfered to a specialist, or due to tech difficulties or to their escalation dept. But i never get transfered anywhere accept back to the normal customer service agent que. Their supervisors are the same. They just put you on with a regular agent. And if you win the argument no matter how wrong they are if you don’t accept what they say they hang up or end the chat after saying something like they have exhausted all options to help me and we’re forced to disconnect. And that’s me not being rude or mad or anything. But they keep your money fir two reasons. They earn interest off it for however many days they keep it. Times million of customers I’m sure it adds up. Maybe not to recoup the cost of returns but they earn a lot if money I’m sure and their ability to turn that smaller huge stack of money into a whole lot is very easy to utilize. They never lose money, they only make it. And the other reason is because they can usually get it back by holding it until the sales at the time are closed. I had to buy a second tv at best buy because 1, best buy had the quantum led model the TCL Q5 for the same price and Amazon only offered the TCL A4 Q6 Q7 and Q8. The A4 was a cheaper older tech model and selling at the same price as the Q5 at best buy. But they didn’t offer a quantum led for that price at all so I had to buy the second TV just to save money while I wait 3weeks for Amazon to refund me. Modt people can’t do that. I got lucky. But if I hadn’t I would have most likely got a TV at Amazon because they would by then have the best TV for the best price. During holidays tvs and the more expensive electronics are always cheaper at department stores and places like Walmart, but normally cheaper when the sales have stopped or it’s out of season. It’s funny to watch the prices slowly get higher and higher a couple months before black Friday. I browse Amazon daily, so I see it happening. They even send me a notification in products I save in my cart or set aside. That’s the proof right there. I thought that was against the law. But I guess not and false advertising and fake product pics and charts are getting bad. The sellers like to sell all models of electronics as the newest models. A lot of them do that. But I have documentation if my refunds and how long they took so please add me
Please add me to your class action suit!
I currently have been trying to get a refund for an iPad I returned over a month ago (returned in Nov 2023). When the UPS driver picked up the return package, they scanned the return bar code provided by Amazon, but somehow it was given a different tracking number that was tied to the return. I have the return receipt provided by UPS and have tried contacting Amazon Customer Service NUMEROUS times, but they say there is nothing they can do. I’ve given them a copy of the return label receipt, but they just keep saying they don’t see that UPS did the 1st pick up scan. They told me to reach out to UPS to file a claim, but when I contacted UPS to file a claim, they told me that Amazon has to initiate the claim since the tracking number is tied to their Amazon account and not mine. When I call Amazon back, no one will do anything with the tracking number I have for my package that they have somewhere at Amazon. I now have no refund and no iPad which is valued at $700. Now they are telling me my return is past 30 days and there is nothing they can do. They keep hanging up on me, I have asked for supervisors, and they are no help either. I have tried on-line chats with Amazon customer service, and they tell me nothing there is nothing they can do and abruptly end the chat. I have also reached out Amazon Help on X (formerly Twitter), and they say they can’t help with specific account information since they are online platform, so I asked if they could please elevate my request to senior manager or someone who can help find my return package, and they only gave me a link back to amazon to submit a request, which I did with very detailed information, and they responded with same exact response, that there is nothing they can do because the return has not had 1st scan from carrier. They will not even look for or try to rectify the tracking number that the UPS driver gave me when he scanned the bar code they provided. I am at a loss, and do not know what to do anymore and I would appreciate any help or suggestions for ways to try and get this resolved.
Iv had the same issue with Amazon refunding my money then taking the refund back out of my account. Please add me
Add me please, Amazon is giving me the runaround on a refund, I refused package so it went back to sender. FedEx tracking shows sender received package back., but I can’t get a person on phone to help, they are rude to me and hang up , Iv spent hrs trying to talk to a person to get my money back. They Hang up on me. They are thieves.
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I’ve had increasing problems with getting refunds for items returned to Amazon, with some retro-charge issues, too. Please add me. Thank you.
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Iv had the same issue with Amazon refunding my money then taking the refund back out of my account
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