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Midas Sued for Not-So-Lifetime Guarantee
By Sarah Pierce
How long does a lifetime guarantee last? Only a few years, according to Midas.
Thousands of Washington State Midas customers thought they were getting a good deal when they purchased the auto-repair company’s “Lifetime Oil Change” for $130. They got a rude surprise when they received letters canceling the program effective December 31, 2009. Some customers were less fortunate than others — Midas continued to offer the program just a few months before its cancellation.
The class action suit was filed on behalf of all Washington State residents who purchased the Lifetime Oil Change (also known as “Lifetime Lube-Oil Plus”) from a Midas franchisee and who still own vehicles qualified to receive service under the terms of the program. The suit comes less than a year after the California Attorney General sued 22 Midas shops for performing a “massive bait-and-switch scam.” The suit alleged Midas promised customers cheap break specials and then charged them hundreds of extra dollars for unnecessary repairs.
UPDATE: A settlement has been approved for the this class action lawsuit. For more details on the Midas Lifetime Oil Change class action lawsuit settlement, click here.
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Updated March 29th, 2010
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2 thoughts onMidas Sued for Not-So-Lifetime Guarantee
How do I file a claim
Midas at 2900 S.Dixie Drive in kettering Ohio 45409 changed all my brakes, oil and cabin and engine filters on 8-17-2021. On 8-28-2021, I came back to same Midas complaining of noise coming from my front right tire area. Midas suggested me to have my struts changed to alleviate noise. Midas never told me why my struts needed changed, never showed me my struts were leaking or that my car wheels were bouncing. Midas also never advised me to align my wheels or aligned my car. I complained days later that the noise was still there and I want reimbursed for unnecessary work done on my car. Midas said I couldn’t get money back. What midas didn’t know was I just bought my car on 7-7-2021, I called Dealer Smedley Chevrolet, told them what Midas did and Smedley said they would send me my car’s service report which stated( 2012 equinox LT 2.4 liter was given 4 new tires, all wheel’s rotors resurfaced and a 4 wheel alignment was done on vehicle. Smedley also told me my car’s 4 wheel alignment wouldn’t have been done if my struts were bad. But Midas also apparently forgot that on 8-17-2021’s visual inspection of my car, Midas stated that my struts were good. So the big question is why would midas change struts for a car that even 11 days prior to changing them, Midas said the struts were good? I believe Midas forgot their own report of struts condition of good on 8-17-2021, didn’t know I just bought car on 7-7-2021 and Midas saw me as a victim they could take advantage of. Not only this, after struts replaced, midas failed to honor manufacturer’s warranty that requires an immediate alignment following struts changed. And to add insult to injury, midas failed its fiduciary duty to advise me to even take my car to get it aligned because midas didn’t do alignment. Even prior to checking my car out on 8-28-2021, midas failed to give me prior authorization to have car driven, inspected and worked on which is a separate paper a customer signs prior to having worked done. Midas failed to. Midas Unconscionable conduct was unprofessional, illegal and a public outrage considering how notorious Midas’s are for committing unnecessary repairs on vehicles. Midas also even obstructed my mail from the post office by refusing to sign my green cards to my certified mail. I am still trying to get my green cards back currently from post office. I welcome any feedback how I should approach this issue. I have filed with the bbb who sent me back midas reply of Midas said they’re willing to give me thf cost of me buying 2 sway bars and bushings in which an independent mechanic put on my vehicle which ceased noise sound I complained about in late august 28, 2021. I am outraged and never knew Midas would go this far to keep funds from me. Also because Midas failed to align my wheels after replacing struts, my wheels have unnecessary wear on them. I encourage everyone to stay away from Midas. I believe Midas staff where I got my work done are on serious illicit drugs or are just sick to think despite all the evidence against them, they would hold out to try and keep my hard earned money me and my wife worked for. SICK SICK SICK.