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On Tuesday, Sprint Communications Inc. was hit with a class action lawsuit accusing it of overcharging customers through automatic withdrawals in violation of the Electronic Funds Transfer Act and the Rosenthal Fair Debt Collection Practices Act.
Plaintiff Nadene Moore says she was repeatedly overcharged for monthly payments for wireless service for her tablet computer, which she purchased from Sprint in 2015.
According to the Sprint class action lawsuit, Sprint agreed to withdraw $5 per month but actually withdrew $7 every month.
As a result of this alleged overcharge, Moore says she experienced an overdraft of her bank account and incurred fees. She says the unauthorized debits by Sprint from her bank account continued until at least April 2016.
Moore asserts she never provided Sprint with any authorization to withdraw the extra $2 per month from her bank account. The Sprint class action lawsuit claims that these unauthorized charges violate the Electronic Funds Transfer Act.
“In multiple instances, Defendants have debited Plaintiff’s and also the putative Class members’ bank accounts on a recurring basis without providing a copy of a written authorization signed or similarly authenticated by Plaintiff or the putative Class members for preauthorized electronic fund transfers, thereby violating [the Electronic Funds Transfer Act],” the Sprint class action lawsuit alleges.
Sprint subsequently attempted to collect outstanding debt from Moore, even though she made all payments for the originally agreed-upon amount, according to the Sprint class action lawsuit. Moore claims Sprint deceptively told her that she had not paid in full and that she was behind in her payments. She asserts this conduct is a violation of the FDCPA.
According to the Sprint class action lawsuit, Sprint violated the FDCPA in several ways. Moore alleges Sprint falsely represented the character, amount or legal status of her debt and used deceptive practices in order to collect the debt. Further, she asserts Sprint violated the FDCPA by collecting on an amount that was not expressly authorized in the agreement.
Moore has filed the Sprint class action lawsuit on behalf of herself and all others in the United States whose bank accounts were debited on a recurring basis by Sprint without Sprint first obtaining authorization for electronic fund transfers within the past year. She believes that there are hundreds, if not thousands, of potential Class Members.
The Sprint class action lawsuit seeks statutory damages of $1,000 per Class Member for each violation of the Electronic Funds Transfer Act and the FDCPA. She has also asked for actual damages, attorneys’ fees, prejudgment interest and any other relief deemed appropriate by the court. She has demanded a trial by jury.
Moore is represented by Todd M. Friedman of the Law Offices of Todd M. Friedman.
The Sprint Automatic Withdrawal Class Action Lawsuit is Nadene Moore v. Sprint Communications Inc., Case No. 1:17-cv-00188, in the U.S. District Court for the Central District of California.
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43 thoughts onSprint Class Action: Customers Overcharged in Automatic Withdrawals
Sprint has been charging me for a phone and extra fees past my payout day. Called to ask for the refund for almost a year and they said they ould give me 153.00 nothing more even though they knew they were charging my account.
Please include me as well as I’ve been lied to since the start, as I was suppose to have free talk and text in the Bahamas preCovid but I of course was charged outrageously and nothing was done about it but I was making good koney at the time and paid the damn bill.. During Covid I lost out on work and couldn’t afford the ever increasing bill where I was unable to pay, I told them the charges out unfair and not right as it wasn’t as promised, according to Sprint/Tmobile I now owe $1450 aren’t they nuts!! I PAID 18 months before I tapped out, I had 3 lines.
Every time I’d go into a T MOBILE to request being switched over. I got some story about why it couldn’t be done….smh
I signed up for a promotion and it was supposed to be five phones buy one get one free and the fifth one free they overcharged me it was supposed to be $160 a month mine was 45 and my daughter’s was 35 and the other three phones were free because it was buy one get one free and the fifth one free then my phone what’s $40 and my daughter is fine what’s $30 and the other three was free because it was buy one phone get one free and the fifth one was free so this is supposed to be $160 they charged me 245 a month instead of the hundred and sixty I paid it because I had five phones but the promotion was supposed to go to years as the contract was 2 years 6 month before the contract end they try to charge me $377 a month and said my promotion I’d ran out but the promotion was supposed to be as long as the contract which was two years but six months before the contract ran out they tried to charge me $377 a month for the rest of the six months so I told them they was not getting it and they could put it in the collection agency because it was not a legit bill and told them to turn my phone’s off all of them the guy said he would not turn off the phones and that I would pay the bill so I disputed the bill with them and they would not do nothing about it the guy that were ahead of Sprint same to Zanesville Sprint and change things in the computer to make it look like his claim was legit which it is not so I was overcharged and abused financially I would hope that this can be justified through this claim that is going on with this lawsuit my number is 740-252-6335 I pray that I can get restitution for this and reclaim some of the money that I have lost over a two-year period and to get recognition for them dragging my name through the mud and putting it in the credit bureau and trying to collect $377 each month for 6 months please get ahold of me that I know that something’s being done with this I appreciate it thank you
My Sprint acct was paid off and when I advise that I was leaving the company. I was advise of the over charge to my monthly plans after my phone was paid off. I ask for a reimbursement and now it has been placed on my credit. I have not been with Sprint I’m over 5 years and they have place on my credit a new account in collections
We have been with sprint for 15 years almost 6 to 10 lines the entire time and have paid and been charged for items tablets and phones added to my account without my permission account hacked and phones locked by others and couldn’t use phone for weeks sprint couldn’t unlock ape couldn’t unlock and still charged add me please
is this case still on going? how do I get added to this class action?
When Covid started and payment plans were a thing I couldn’t keep up with them due to being unemployed. After months of scrapping up what I could I finally got my account somewhat organized. Then I noticed it shot up to like $200 something dollars I was furious so I canceled my bill. I look at the bill some months ago to see exactly how much it was seeing as how we were getting a stimulus I was going to pay but I noticed it said over a $1000 remind you my phone has been off for quite some time I cut the service off when it was at $200 something dollars. Can I sue?
Is there anyone available to help us ? I also need help with my bills fluctuating . I was also promised a promotional amount before COVID once I signed they made me go back to the store return products and ever since I pay for 3 phones yet pay two times the amount I should have been paying for 4 phones lol sprint is by far the worst and they should pay for their actions . It’s 2022 and I can’t leave sprint because I’m told by t mobile employees that I need to pay off the phones yet my hands are tied and I’m being blackmailed because my bills fluctuated to the point that I can’t take advantage of the 20$ discount of the direct deposit charges .
Please ass me and my family to this. We have been cheated for many months and I even called several times to have them fix the over charging. I am so angry that we signed a contract and they continued to over charge us more than what was agreed upon for many months.
I HAVE STRONG EVIDENCE Too……. so Please add me also in it, as sprint keep raising my bill without any notification RECENTLY I bought a phone from then which supposed to be $18.33 per month but they are charging me $36.67 per month and I have strong evidence to back this fraud…