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UPDATE: On August 28, 2020, the DoorDash Tip Distribution Class Action Lawsuit was dismissed.
Plaintiff Yvette D. has brought a DoorDash class action lawsuit on behalf of herself and other consumers regarding the company’s practice of charging for and paying out tips to the delivery drivers who work there.
Over 4,000 cities across the U.S. have DoorDash, which allows a consumer to make an order for food delivery directly from their phone. The drivers for DoorDash, who are classified as independent contractors, then bring these deliveries to the front door of the consumer who ordered the food.
As alleged in the DoorDash class action lawsuit, however, consumers using the app or company website were not properly informed about how tips were being paid to the drivers, who are referred to by the company as “Dashers.”
The lawsuit argues that the company engaged in fraudulent and unlawful practices of misrepresentation with regard to the tipping options given to consumers each time they make an order.
As explained in the DoorDash class action lawsuit, up until September 2019, drivers were not able to receive the tips paid by customers. The lawsuit argues that the company was taking these additional payments and pocketing them for base delivery pay rather than passing on the tip to the driver. The lead plaintiff says that she and other consumers had no reason to believe that the tips were being taken by the company.
The lawsuit states that in carrying out this practice until the policy was changed in September that the company is responsible for violating the Unfair Competition Law and the California Consumers Legal Remedies Act. Furthermore, the company is accused of false advertising.
As argued by the plaintiff, the company paid out the same tip level to the Dasher regardless of how much the consumer tipped. The company then reduced their own financial obligation to the driver based on the monies paid in by the customer as a tip.
Since the company was also charging a delivery fee, the plaintiff argues that DoorDash misled consumers about the practice of tipping by not disclosing that the additional funds were not passed on to the driver.
Stories in both the Washington Post and New York Times have covered claims from actual “dashers” who said that a guaranteed minimum payment is offered to drivers for each individual job. The reporter who took up this independent contractor gig says that even when a customer left him a $3 tip that he only received the guaranteed minimum payout promised to him before he even took the delivery.
In the later Washington Post article in July 2019, the company stated their intention to update their internal policies and payment model.
According to the class action lawsuit, however, the company’s website always maintained that Dashers received 100% of the tips that consumers left for them. The plaintiff claims that she and other buyers were misled to pay more for their food delivery orders than they otherwise would have paid because of the belief that the tips were going to the person making the food delivery.
The DoorDash Class Action Lawsuit is Case No. 3:19-cv-08305 in the U.S. District Court for the Northern District of California San Francisco division.
Join a Free DoorDash User Tip Class Action Lawsuit Investigation
If you left a tip for your DoorDash driver between Sept. 22, 2017 and Sept. 18, 2019, you may be eligible to join a FREE DoorDash user tip class action lawsuit investigation.
This article is not legal advice. It is presented
for informational purposes only.
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35 thoughts onNew DoorDash Class Action Lawsuit Filed over Tip Distribution
Yo Tambien soy Driver de doordash en New haven connecticut USA y Tambien aqui existe el abuso por esta compañia,dandote viajes por precios y valorez drescriminatorios e indignantes,como por ejemplo 26.7 miles por el valor total de $9.00 dollars, 20 miles por un valor total de $10.00,y asi muchos mas records que conservo en mi historial de Driver con esta compañia,Tambien te engañan con la ofertas de propinas donde te ofrecen un Pago minimo por el viaje diciendote que el cliente te dara la propina y resulta que lo que recevimos es un 0 dollars y mas una dissolucion, por favor dejenme saver cualess son mis derechos legales en cuanto a estos sucesos o casos
Yo soy Dasher y el día de ayer hice una entrega según el sistema el cliente supone me diera 31.29 de propina la cual no me dió, no tuve conocimiento de que según el doordash support tenía que comunicarme con ellos para unos pasos a seguir y pues seguí realizando doordash y tuve una ganancia de 30 dólares la cual no se reflejo y me comunique entonces en ese momento según el support me dijo que tenían problemas en sistema y poreso no se reflejaba mi dinero y al día de hoy tampoco me comunique y me indicaron que yo estaba supuesta a no entregarle la orden al cliente hasta que el me diera los 31.29 teniendo conocimiento en que el cliente ya pagó su comida entonces la razón del porque no tengo mis 30 dólares en mi cuenta que ellos los mismos de doordash me sacaron el dinero de mis ganancias para pagarles a los restaurantes porque según ellos yo tenía que cobrarle al customer anterior los 31.29 y pedí hablar con un Supervisor y no me quisieron comunicar al igual que me comunicaron que no podrían resolver mi situación tuve una perdida de 61.29 lo pongo así porque el customer no me pagó los 31.29 y el doordash me quito 30 esto es increíble.
I dashed full time 2017 thru 2020 and was not included in the class action lawsuit when doordash was stealing dasher tips?
I was a door dasher in 2000 and 2021 count me in. They did me so wrong. Does this one count for texas?
Everything that happened to the other DD drivers happen to me also and it appears to continue to some level currently . Please add me for any future action.
Wow, ive worked for DD for 4 years now…. This is absurd and why was no one informed??? AND now its dismissed….really…
I was a driver in 2016 and 2017 and wasn’t asked to be a part of this suit. How can I get my name added to the suit?
Please add me I worked there for 2 years.
I never got informed of this and I worked for door dash for a while??? Why didn’t I?
i been put my lawsuit in 09-22-2017-09-18-2019.Please add me Rose Thigpen
I worked for DoorDash, please add me to the law-suite
Quisiera saber si alguien más a tenido el problema con doordash sobre las recompensan para top dasher, soy nueva usando la aplicación, al principio todo bien, luego me bloquean las zonas donde puedo trabajar y me exigen una meta para poder trabajar y conectarme en cualquier zona y horarios, luego de realizar la meta que eran 200 deliverys y mantener la puntuaciones me engañan enviándome un correo donde dice que califique, luego dicen que califique poniendo varias excusas, quisiera saber si alguien más le ha pasado esto con la aplicación