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Boot Barn Website Access Class Action Lawsuit Overview:
- Who: Christopher Loadholt filed a class action lawsuit against Boot Barn, Inc.
- Why: Loadholt claims Boot Barn fails to make its website equally accessible to individuals who are blind or visually impaired.
- Where: The class action lawsuit was filed in New York federal court.
Boot Barn fails to make its website fully accessible to individuals who are blind or visually impaired, a new class action lawsuit alleges.
Plaintiff Christopher Loadholt claims Boot Barns violates the Americans with Disabilities Act by not making its website fully compatible with screen-reading software used by blind and visually impaired individuals.
Loadholt, a blind man, says he was unable to make a purchase on Boot Barn’s website due to it not being compatible with his screen-reading software, NonVisual Desktop Access.
He argues Boot Barn’s website has “multiple barriers” in place to prevent blind and visually impaired individuals like himself from “enjoying access to the website’s content equally to that of a sighted user.”
Loadholt claims Boot Barn’s website fails to, among other things, label titles correctly, describe graphical image contents and distinguish separate pages from each other.
Boot Barn Website Contains Broken Links, Other Access Barriers
Boot Barn’s website also contains broken links and unhelpful headings and has an inadequate keyboard user interface, the class action lawsuit alleges.
“These access barriers effectively denied Plaintiff the ability to use and enjoy Defendant’s website the same way sighted individuals do,” the class action lawsuit states.
Loadholt claims Boot Barn also does not have adequate policies in place to ensure that its website is equally accessible, and that its “failure and refusal to remove access barriers to its website” denies equal access to this day.
“The access barriers Plaintiff encountered have caused a denial of Plaintiff’s full and equal access in the past and have caused the Plaintiff real harm,” the class action lawsuit states.
Further, Loadholt argues that, had Boot Barn followed “simple” Web Content Accessibility Guidelines, he could have navigated the website and completed a transaction just as a sighted individual could.
Loadholt wants to represent a nationwide class and New York subclass of legally blind individuals who were denied full and equal access to Boot Barn’s website.
In addition to violating the ADA, Loadholt claims Boot Barn is in violation of the New York City Human Rights Law. He is demanding a jury trial and requesting injunctive and declaratory relief along with compensatory, statutory and punitive damages for himself and all class members.
A similar class action lawsuit was filed this month against Synchrony Financial by a legally blind woman accusing it of not having a website that is accessible to blind individuals.
Have you been denied equal access to Boot Barn’s website? Let us know in the comments!
The plaintiff is represented by Yitzchak Zelman of Marcus & Zelman, LLC.
The Boot Barn Website Access Class Action Lawsuit is Loadholt v. Boot Barn, Inc., Case No. 1:22-cv-02876, in the U.S. District Court for the Southern District of New York.
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