Potential Fire Hazard Prompts Ring Video Doorbell Recall

Consumers with a Ring Video Doorbell may be affected by a recent product recall.

Ring has recalled 350,000 of its second-generation video doorbells, saying they can pose a fire hazard that could potentially cause injury or property damage.

In announcing the recall on its website, Ring said the batteries in certain models of the company’s video doorbells can overheat when they are installed using the incorrect screws; properly installed video doorbells pose no risk to consumers and are not hazardous.

If the battery overheats, it can become a burn or fire hazard, Ring says.

The recall involves the second-generation Ring Video Doorbell, model number 5UM5E5. Only models with certain serial numbers are included in the recall, according to Ring.

According to USA Today, the Ring doorbell models recalled due to the fire hazard were sold for about $100 at electronics stores and home goods stores throughout the U.S. between June and October 2020. The Ring Video Doorbells were also available online through Amazon.com and Ring.com.

In addition to the 350,000 Ring doorbells recalled in the U.S. due to the fire hazard, about 8,700 were sold in Canada, the U.S. Consumer Product Safety Commission (CPSC) says. 

The affected doorbells have a blue ring and the Ring logo on the front and come in “satin nickel,” which is a black-and-silver model, and “venetian bronze,” which is black and bronze, according to the CPSC. The products recalled due to the possible fire hazard were sold with a mounting bracket and USB charging cable and can be hardwired or battery-powered.

The two-way audio Ring Video Doorbell affected by the recall also supports night vision, according to the CPSC.

The company has received 85 reports of incorrect doorbell screws installed, according to USA Today. Twenty-three of them have indeed been a fire hazard, igniting and causing minor property damage.

Ring says it has received reports of eight minor burns related to the video doorbells, according to the CPSC.

Ring called the safety of its customers a top priority in a statement to USA Today. 

“We have and continue to work cooperatively with the CPSC on this issue, and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions,” Ring said in the statement. “Customers do not need to return their devices.”

The CPSC’s recall notice says users “should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them” from the ring website. 

Consumers can download a new Ring Video Doorbell user guide from the Ring website; further information is available by contacting Ring Community Support.

Ring urges consumers with doorbells that may be a fire hazard and are affected by the recall to review the new installation instructions carefully.

Consumers can check whether their Ring doorbell poses a fire hazard and is included in the recall by entering the device’s serial number (DSN or S/N) on the company’s customer care page or on the Ring app. The DSN can be found on the doorbell’s original package or on the back of the doorbell itself.

For more information on the second-generation Ring Video Doorbell recall, consumers may call Ring from 5 a.m. to 9 p.m. Pacific Time, seven days a week, at 800-656-1918.

Do you have a second-generation Ring Video Doorbell that’s included in the recall? Are you concerned about it being a fire hazard? We want to hear from you! Tell us about your experience in the comments section below.

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