Jergens Ultra Healing Moisturizer Recalled Due to Bacterial Contamination

Update:

• KAO USA Inc. has expanded its Jergens® Ultra Healing Moisturizer recall. Two additional lot codes of the 3 oz. size lotion have been added: ZU722861 and ZU722871.
• The recall stems from suspicion of contamination by the bacterium Pluralibacter gergoviae. This bacterium poses a risk of infection to individuals with weakened immune systems.
• KAO USA continues to investigate the scope of the potential contamination. Any customers with the affected lot numbers are urged to stop use of the lotion and to contact the Kao USA Inc. Consumer Care Center at 1-800-742-8798 or [email protected]. Customers will receive a free product coupon and a postage paid label with a plastic bag via mail to return the recalled product.

Kao USA Jergens Ultra Healing Moisturizer Recall Overview:

• Who: Kao USA is recalling several lots of Jergens Ultra Healing Moisturizer in 3 oz. and 10 oz. sizes.
• Why: The products have been pulled from the shelves due to bacterial contamination.
• Where: The recall is effective in the United States.

(3/16/2022)

Consumers are being urged to check their Jergens moisturizers after a number of the brands’ products were pulled from the shelves due to bacterial contamination.

In a recall notice posted by manufacturer Kao USA, the company says it is recalling several lots of Jergens Ultra Healing Moisturizer, 3 oz. and 10 oz. sizes, after Pluralibacter gergoviae bacteria was detected.

The company says it “takes the safety of its products seriously,” and as such, it was issuing the voluntary recall.

Jergens Ultra Healing Moisturizer Bacteria Poses Risk of Infection to Some

Although Pluralibacter gergoviae rarely poses medical risk to healthy people, those with weakened immune systems and other health issues may be more susceptible to infections.

Kao says the recall is limited to 3 oz. size bottles with lot codes:

• ZU712851
• ZU712861
• ZU712871
• ZU712881
• ZU712911
• ZU722851
• ZU722881

And 10 oz. bottles with lot codes:

• ZU722741
• ZU722771
• ZU722781
• ZU732781
• ZU732791
• ZU732801
• ZU732811
• ZU732821

Kao is urging customers to stop using the recalled moisturizers and call the company for a replacement coupon. The company says further investigation is needed to determine the scope of the issue, but for now it has removed the product in question from warehouses, and it is working with retailers to ensure the product does not remain on store shelves.

In 2020, Kimberly-Clark issued a Cottonelle Flushable Wipes recall over concerns that two varieties of the wipes could be contaminated with the same bacteria. The company was quickly hit with a class action lawsuit from consumers who said they were seeking “recovery for the personal and economic harms caused by the recall of millions of contaminated, dangerous, and now-worthless flushable wipes … .”

Let us know if you use Jergens moisturizer in the comments section below!

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