Plaintiff Files Chase Robocall Lawsuit Over Years of Robocalls

A Florida resident recently filed a Chase robocall lawsuit against the banking giant, alleging it consistently autodialed his cell phone in violation of the TCPA.

The plaintiff, Raymond N., began receiving Chase prerecorded calls via an autodialing system in January 2014, which continued nearly monthly for around a year. He says that by early 2015, Chase was placing these calls several times a month.

During this entire time, Raymond would periodically request that Chase stop placing these calls, the Chase robocall lawsuit notes. Indeed, the first time Raymond did this was in March 2014, after the second time the bank called him with a prerecorded message and autodialing system. However, the calls continued.

Raymond alleges in his Chase robocall lawsuit that he requested Chase stop placing these calls at least eight times over the course of a little over a year, but to no avail.

Eventually, in October 2015, Chase informed Raymond (for the first time) that if he wanted these calls to stop, he would need to fill out a Stop Calls Request form—which he did, just three days later. However, despite completing the form, and despite fully complying with Chase’s instructions in how to stop the calls, Chase continued to place calls in the following months.

The Chase robocall lawsuit alleges that all of these calls were made using an automatic telephone dialing system (ATDS, or autodialer), which was clear to the plaintiff because of the significant pause prior to a voice coming on the line. In several cases, the calls were also placed with a pre-recorded voice message, according to this TCPA lawsuit.

Even if the plaintiff had at some point given prior express permission to make these calls, Raymond says he repeatedly revoked this consent over the course of around two years.

The Chase robocall lawsuit alleges that these phone calls were not only annoying—although they were certainly that—but also caused actual harm, including affecting cell phone payments and even battery life of the phone.

Raymond filed this Chase robocall lawsuit on behalf of himself and anyone else in a similar situation, considered class members. The class includes those to whom Chase placed autodialed calls or an artificial voice recording within four years of this Chase robocall lawsuit.

TCPA Basics

The Telephone Consumer Protection Act, or TCPA, was introduced in 1991. The TCPA was intended to protect consumers from unwanted solicitation through technology.

The Telephone Consumer Protection Act has always focused on the placement of unwanted solicitation calls, or the use of an autodialer or pre-recorded messaging system to contact consumers who have not given their explicit permission to receive such calls. The TCPA has since expanded to include SMS text messaging as well.

Reporting TCPA Violations

Reporting TCPA violations or filing a TCPA lawsuit over unwanted calls like this Chase robocall lawsuit can help force companies to comply with TCPA rules.

If you have received robocalls or autodialed calls from a company like Chase without having given prior express permission, or after revoking your consent for such calls, you should be able to report these TCPA violations and receive compensation per violation.

In order for your TCPA claims to be most effective, you will need proof of these violations. Keep messages and phone records of the unwanted solicitation calls placed to your phone.

The Chase Robocall Lawsuit is Case No. 8:17-cv-00630-RAL-AAS, in the U.S. District Court for the Middle District of Florida, Tampa Division.

Join a Free TCPA Class Action Lawsuit Investigation

If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.

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