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LG has been hit with a proposed class action lawsuit alleging its V10 smartphones contain a bootlooping defect and the company fails to honor customers’ warranties.
Plaintiff Oscar Herrera says he purchased a LG V10 smartphone for $672 from a Verizon store in San Luis Obispo, Calif. He also bought a phone cover and glass screen protector for his new phone.
However, shortly after the one year warranty on his phone expired, Herrera experienced the bootloop problem, which rendered his V10 smartphone completely useless.
Herrera brought his phone to LG for repair, but was allegedly told that his phone was not eligible for coverage because the warranty had expired.
According to the LG V10 smartphone class action lawsuit, the bootloop defect often arises without warning, and puts the phone into a “death-spiral” where it will suddenly switch off and then remain stuck on LG’s “Life’s Good” screen. When this occurs, the phone is completely unresponsive and non-functional.
Reportedly, the problem originates from a hardware defect that causes the phone to overheat. Herrera points to numerous complaints posted on product reviews, blogs, and other consumer resources revealing that LG V10 smartphone users have experienced similar bootlooping problems.
The lawsuit also states that when consumers have replaced their phone under warranty, many have had to wait several days or weeks to receive an accommodation – which often ends up being a new V10 smartphone that suffers from the same defective design.
Some consumers have also reported losing photos and data that was stored on the bootlooped phone, the lawsuit states. Herrera also say that customers have been denied warranty coverage under the pretense that the screen is scratched.
Herrera claims that LG was aware or should have been aware of the V10 smartphone bootloop defect, but failed to disclose this to consumers. What’s worse, is that LG routinely refused to provide repairs free of charge for consumers who experience the V10 smartphone bootloop defect shortly after their warranties expire, the lawsuit states.
As a result of the V10 smartphone bootloop defect and LG’s alleged inadequate response to consumers’ complaints, the lawsuit contends, consumers have suffered injury in fact, incurred damages, and have been harmed by LG’s conduct.
Herrera is bringing the class action lawsuit against LG for violations of state and federal warranty laws. He is seeking recovery for monetary and equitable relief for LG’s alleged failure to implement or honor the terms of its warranty, breaches of implied warranties, unjust enrichment and declaratory relief.
The plaintiffs seeks to represent a certified Class of “all persons or entities who (a) currently own a LG V10 Phone and/or (b) previously owned an LG V10 Phone, and can be identified as having incurred out-of-pockets expenses related to the bootloop defect.”
Herrera and the proposed Class are represented by Brian S. Kabateck, Drew R. Ferrandini, Lina B. Melidonian of Kabateck Brown Kellner LLP; Brian D. Chase and Jerusalem F. Beligan of Bisnar Chase LLP; and Benjamin F. Johns, Andrew W. Ferich, and Jessica Titler of Chimicles & Tikellis LLP.
The LG V10 Smartphone Bootloop Defect Class Action Lawsuit is Oscar Herrera v. LG Electronics USA Inc., et al., Case No. 2:17-cv-01039, in the U.S. District Court for the Central District of California.
UPDATE: The LG V10 Smartphone Bootloop Defect class action lawsuit was voluntarily dismissed on May 4, 2017. Top Class Actions will let our viewers know if any other class action lawsuits are filed with a similar complaint.
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160 thoughts onLG Electronics Class Action Says V10 Smartphones Have a ‘Bootlooping’ Defect
I also am very interested in this case. My LG V10 went to the loop last week.
My son had his 4TH V10 crap out on him this past Saturday night. TMobile charges him $20 each time they send him a replacement. My own V10 is quite problematic performing much worse than my Stylo 2 that I passed on to my wife. I’ll be headed to Smalk Claims court as neither LG or TMobile wants to stand by this product.
How do I find a lawyer here in Texas to help me with the law suit with LG V10 boot loop? Because my LG V10 just boot looped last night. I’m in Waco Texas.
My lg tablet does this same thing and now refuses to start.
On monday july 24th 2017 my LGV10 went into bootloop. It also had a full battery. Ive had it just barely over a year. I also have a glass screen protector and case on it to protect my phone. I am very interested in the law suit against LG.
My son and I both have a LG V10. His phone locked up permanently today. He has lost all his contacts, pix, etc. That is the biggest pain! We have T-Mobile and the phones are about 3 months out of warranty. So, far – knock on wood – my phone is not experiencing any problems.
Tomorrow he will deal with T-Mobile. I don’t think they are going to be good about it… We’ll see.
how do i contact someone about getting in on this cause it happened to my phone
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
You can also contact class counsel with any questions about the case. Counsel is listed at the bottom of the article, and can be Googled for contact information.
I had to downgrade my 900 dollar lgv20 that I bought from wireless zone insaranaclake new York to a 120 dollar samnsgung galaxy j7 because the phone was a defect after only having the phone 4 months my inter net just stopped working I did everything to try and fix it but it was not fixable how can I join the lawsuit on lg
My phone did the same thing about a month ago and now I had to seek another phone and will not go back to that again. I hadn’t even had 2 years.
My lgv20 would not allow me to use my internet with data I could only call and text so I had a phone that was useless I had an 800 dollar loss because I had to downgrade significantly how do I join this class action lawsuit against lg
My husband and I had this happen to 3 phones so far. Very Frustrating! Very interested in this lawsuit.