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LG has been hit with a proposed class action lawsuit alleging its V10 smartphones contain a bootlooping defect and the company fails to honor customers’ warranties.
Plaintiff Oscar Herrera says he purchased a LG V10 smartphone for $672 from a Verizon store in San Luis Obispo, Calif. He also bought a phone cover and glass screen protector for his new phone.
However, shortly after the one year warranty on his phone expired, Herrera experienced the bootloop problem, which rendered his V10 smartphone completely useless.
Herrera brought his phone to LG for repair, but was allegedly told that his phone was not eligible for coverage because the warranty had expired.
According to the LG V10 smartphone class action lawsuit, the bootloop defect often arises without warning, and puts the phone into a “death-spiral” where it will suddenly switch off and then remain stuck on LG’s “Life’s Good” screen. When this occurs, the phone is completely unresponsive and non-functional.
Reportedly, the problem originates from a hardware defect that causes the phone to overheat. Herrera points to numerous complaints posted on product reviews, blogs, and other consumer resources revealing that LG V10 smartphone users have experienced similar bootlooping problems.
The lawsuit also states that when consumers have replaced their phone under warranty, many have had to wait several days or weeks to receive an accommodation – which often ends up being a new V10 smartphone that suffers from the same defective design.
Some consumers have also reported losing photos and data that was stored on the bootlooped phone, the lawsuit states. Herrera also say that customers have been denied warranty coverage under the pretense that the screen is scratched.
Herrera claims that LG was aware or should have been aware of the V10 smartphone bootloop defect, but failed to disclose this to consumers. What’s worse, is that LG routinely refused to provide repairs free of charge for consumers who experience the V10 smartphone bootloop defect shortly after their warranties expire, the lawsuit states.
As a result of the V10 smartphone bootloop defect and LG’s alleged inadequate response to consumers’ complaints, the lawsuit contends, consumers have suffered injury in fact, incurred damages, and have been harmed by LG’s conduct.
Herrera is bringing the class action lawsuit against LG for violations of state and federal warranty laws. He is seeking recovery for monetary and equitable relief for LG’s alleged failure to implement or honor the terms of its warranty, breaches of implied warranties, unjust enrichment and declaratory relief.
The plaintiffs seeks to represent a certified Class of “all persons or entities who (a) currently own a LG V10 Phone and/or (b) previously owned an LG V10 Phone, and can be identified as having incurred out-of-pockets expenses related to the bootloop defect.”
Herrera and the proposed Class are represented by Brian S. Kabateck, Drew R. Ferrandini, Lina B. Melidonian of Kabateck Brown Kellner LLP; Brian D. Chase and Jerusalem F. Beligan of Bisnar Chase LLP; and Benjamin F. Johns, Andrew W. Ferich, and Jessica Titler of Chimicles & Tikellis LLP.
The LG V10 Smartphone Bootloop Defect Class Action Lawsuit is Oscar Herrera v. LG Electronics USA Inc., et al., Case No. 2:17-cv-01039, in the U.S. District Court for the Central District of California.
UPDATE: The LG V10 Smartphone Bootloop Defect class action lawsuit was voluntarily dismissed on May 4, 2017. Top Class Actions will let our viewers know if any other class action lawsuits are filed with a similar complaint.
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160 thoughts onLG Electronics Class Action Says V10 Smartphones Have a ‘Bootlooping’ Defect
LG is a rip off. I am out of $800 for the V10 I purchased that did all of the above and shut down and will not turn on. I want to be reimbursed for Al! My information lost on this trash of a phone. Please add me to the plaintiff list.
My V10 did all of the above before the year was up. I changed the battery that didn’t work, the phone completely shut down got extremely hot then nothing. It will not turn on at all. $800 down the drain. I would love to be added to the claim. I want to be reimbursed my money and for information and documents, and pictures that are completely lost.
My V10 has the same issue. They use a previous non related crack to void the warranty. I still owe $180 on the device. I would be charged $170 to replace under insurance. I purchased a used Samsung as a quick solution. Although I had a memory card, most of my photos are lost. How do I join the class action claim? Thanks
Mg g4 did the exact same thing the other day, was out of warranty and still Lowe’s $125 on it, I just had to buy a new,phone . how can I be included
I purchased my phone brand new from T-Mobile at the end of December 2015. My V10 went to boot loop yesterday (April 1st, yes I know it’s April Fools Day and LG made a fool out of me!) and T-Mobile wants me to pay off my phone and they say it’s out of warranty. They wanted me to purchase another phone as well. How do you become part of this Class Action? My phone was overheating in Jan of 2016! I went to T-Mobile and they told me that it was the battery. They sent me a battery, and charge me shipping as well. Since then, it would over heat, but not as bad.
2 days ago I believe mine went into the boot loop. Was charging and it got warm and was stuck on the lg screen. Bought mine in Nov 15. Now it’s the end of march and the phone doesn’t work. Was told there was nothing Verizon could do. Had to pay off what was owed on the phone so I could get another phone. Would like to be added to this class action
I believe my v10 just went into the boot loop 2 days ago. It was charging on a new cable and it did get a little warm as I was using the phone while charging(do this all the time). Went and cooked dinner and when I came back it was on the lg screen and wouldn’t do anything else. I bought the phone in Nov 15 and here it is the end of March and it’s not working. Would like to be included in the class action against LG
I had a heat sink and battery problem with my LG G3, and did not want to go though that again. I was talked into the V10 as an alternative to the G4 which I feared was going to have the same problems. The battery problem cropped up in a few months, and then the rebooting shortly afterwards. I was really wanting to get another phone, but the almost 400 dollar payoff left me with an Insurance payoff opt-in to go right back to the same, but reverb phone. I have had this one for 3 weeks. The battery problem just started yesterday. Now I have to look forward to rebooting? This is too much money to intercer with my work day. I need to get our of this LG phone!!
I own 2 lg v10 phones . both failed just out of warranty. First one was out by 2 weeks and the second was 2 an 1/2 months. Both had the boot loop issues. I could only replace with another lg v10 knowing that it will fail again. I am still paying on both phones. Help !!!
I’m in the same situation. My wife’s phone had this issue two months ago. We got a new phone for her via warranty. Then, today (one month after the warranty expired), both mine and my wife’s phones encountered the Bootloop Defect. Both of our phones are unusable and we both owe 396 to pay off our phones.
What the hell is going on?!
Looking to get involved with this once I go paid to get mine fixed