Hartline v. Dollar General Crop., et al.

Abraham Jewett  |  September 27, 2023

Category: Consumer News
Exterior of a Dollar General store, representing the Dollar General class action.
(Photo Credit: Aaron of L.A. Photography/Shutterstock)

Dollar General prices class action lawsuit overview: 

  • Who: Lori Hartline filed a class action lawsuit against Dollar General Corporation and Dolgencorp LLC doing business as Dollar General. 
  • Why: Hartline claims Dollar General regularly charges more than the advertised shelf price for products sold at its grocery store locations. 
  • Where: The class action lawsuit was filed in Oklahoma federal court. 

Dollar General regularly charges customers a higher price for various items at the cash register than what their advertised price is on the shelf, a new class action lawsuit alleges. 

Plaintiff Lori Hartline claims she has noticed a discrepancy in what she was charged and paid at checkout versus the advertised shelf-price for merchandise she purchased at a Dollar General in Porum, Oklahoma.

Hartline argues she has filed three complaints with the Oklahoma attorney general this year over Dollar General allegedly charging her more at checkout for merchandise than what the advertised shelf-price was. 

“It is Defendant’s policy and practice to charge a higher price at the register for merchandise than the price advertised on the unit price labels for the same merchandise on the shelves in Defendant’s Oklahoma stores,” the Dollar General class action states. 

Hartline wants to represent a class of consumers who, within the last three years, have paid more for merchandise than the advertised price labeled on the shelf at a Dollar General store located in Oklahoma.

Complaints also filed against Dollar General in New Jersey, Ohio, New York, class action says

Hartline cites complaints that have been filed against Dollar General in New Jersey, Ohio and New York by consumers claiming the store regularly charged customers higher prices at the register than the price of merchandise advertised on the shelves. 

“Defendant used the same procedures that they employed in charging a higher price than advertised to Plaintiffs when selling the same and/or similar merchandise to numerous other consumers in its Oklahoma stores,” the Dollar General class action states. 

Hartline claims Dollar General is in violation of the Oklahoma Consumer Protection Act. She is demanding a jury trial and requesting injunctive and declaratory relief along with an award of actual, treble, statutory and punitive damages for herself and all class members. 

A separate class action lawsuit was filed against Dollar General earlier this year by a consumer arguing the company failed to make its website fully accessible to and independently usable by individuals who are blind or visually impaired. 

Have you been charged more at checkout than the advertised shelf price for a product purchased at a Dollar General in Oklahoma? Let us know in the comments.

The plaintiff is represented by William B. Federman and Jessica A. Wilkes of Federman & Sherwood, and Brian D. Flick and Marc E. Dann of DannLaw. 

The Dollar General prices class action lawsuit is Hartline v. Dollar General Crop., et al., Case No. 6:23-cv-00319, in the U.S. District Court for the Eastern District of Oklahoma.


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732 thoughts onDollar General class action claims stores charges higher prices at register than advertised on shelves

  1. DeAnna Rae Acevedo says:

    It happens often. I once noticed that a sale item rang up higher than the price tag on the shelf. I explained this to the manager, and she simply took down the price tag and said someone forgot to remove it.

  2. La'Kia Hayes says:

    Add me! I know the prices are already EXTREMELY high in the Chicagoland area but talk about register sticker shock!😱

  3. Angie says:

    Happened here in Kentucky, I got in touch with the regional manager and he made everything right. However, this does happen but I must say if I bring it to the cashier’s attention they usually correct it.

  4. Marty Flirt says:

    I thought I was crazy every other time I shopped there the price was wrong especially candy it would say $1 but then ring up $2.50.No way that could happen that often by accident.Elberta,Alabama

  5. COURTNEY FLOUD says:

    I’m from New York and have been saying the same thing about being shown one price then when you cash out you’re paying a higher price. I understand that yes prices can change on some items but not more than half your order that is false advertising and some people only have so much money they try to make sure they have enough before going to cash out only to find out they are short on money.

  6. VANESSA JUNIOR says:

    I have a lot of receipts from Dollar General. They definitely do that in my area and Cleveland Ohio. Yes, I have to get the manager to do a price adjustment. I’m gonna pick them up this too.

  7. Viola D Carlton says:

    Add me I live in aurora illinois and pay higher prices at the cashier

  8. Michelle Van Note says:

    Yes I have paid more than what was advertised on shelves here in Roanoke VA. I also was an assistant manager, who was told on several occasions, NOT to honor the advertised price but too bad, what the price rings up for, it is that price. I was also discriminated against by Dollar General and took it to the hire ups and NO BODY DID ANY THING… TABATHA IS THE GM OVER THE DOLLAR General stores here in Roanoke VA and she is a one sided GM who only cares about certain employees that she hires. She needs to be FIRED and REPLACED!

  9. Jennifer Bennett says:

    I’m in southeast Georgia. EVERY SINGLE TIME I go to dollar general, at least 1 thing I’m buying rings up higher than the price on the shelf. It does no good to tell the cashier. The closest I’ve gotten to a reason (excuse) is that there are so many items in the store, they just haven’t gotten around to changing all the tags.

  10. Sylvia S. Mathis says:

    THIS HAPPENS ALL THE TIME…

    1. Kristen says:

      They’re the worst about this type of thing.

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