Hisense class action claims TVs manufactured with defective main board

Hisense class action lawsuit overview:

• Who: Plaintiff Matthew Deyell filed a class action lawsuit against Hisense USA Corp.
• Why: Deyell alleges Hisense sells smart TVs with a defective main board that causes significant performance issues.
• Where: The Hisense class action lawsuit was filed in Georgia federal court.

A new Hisense class action lawsuit alleges the company sells televisions with a defective main board, causing them to experience performance issues and software crashes.

The allegedly defective Hisense TVs include Hisense 4K Android Smart TVs manufactured since 2019. 

The smart TVs utilize the Google TV operating system which enables users to download and install applications, browse the internet, play music and video, update software and perform other functions.

Plaintiff Matthew Deyell claims his Hisense Smart TV became sluggish a few months after he purchased it. He claims the issues are exacerbated in some cases following firmware updates.

“These performance issues include slow or unresponsive inputs, inability to download or launch apps, reset to factory settings or turn on the TV,” Deyell says.

The main board defect affects this functionality and prevents consumers from being able to use the TV as intended, Deyell alleges. He claims Hisense has known about the defect yet failed to address the problem.

Hisense class action claims company concealed defect from consumers

Hisense should have known about the defect through product testing yet the company continued to sell the allegedly defective TVs without disclosing the problem to consumers, Deyell claims.

“Hisense has remained publicly silent even as it has learned of at least hundreds of complaints about class smart TVs directly from its customers, through its authorized retailers and from its authorized service centers,” the Hisense class action lawsuit alleges.

Deyell claims the Hisense TVs defect often manifests after the one-year limited warranty period has lapsed, letting the company off the hook for paying for repairs or replacements. He says consumers could not bargain for a warranty that would cover the defect because they did not know it existed.

The Hisense class action lawsuit asserts claims for violations of the Magnuson-Moss Warranty Act, breach of express warranties, breach of implied warranty, unjust enrichment and violations of New York business law.

Earlier this year, Hisense was hit with a class action lawsuit alleging it sold refrigerators with defective shelves that can detach or break under normal use.

What do you think about the allegations in the Hisense TVs class action lawsuit? Join the discussion in the comments.

Deyell is represented by Kyle G.A. Wallace of Shiver Hamilton Campbell LLC; and Nicholas A. Migliaccio and Jason Rathod of Migliaccio & Rathod LLP.

The Hisense TVs class action lawsuit is Matthew Deyell v. Hisense USA Corp., Case No. 1:24-cv-04363-AT, in the U.S. District Court for the Northern District of Georgia, Atlanta Division.

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