Hartline v. Dollar General Crop., et al.

Abraham Jewett  |  September 27, 2023

Category: Consumer News
Exterior of a Dollar General store, representing the Dollar General class action.
(Photo Credit: Aaron of L.A. Photography/Shutterstock)

Dollar General prices class action lawsuit overview: 

  • Who: Lori Hartline filed a class action lawsuit against Dollar General Corporation and Dolgencorp LLC doing business as Dollar General. 
  • Why: Hartline claims Dollar General regularly charges more than the advertised shelf price for products sold at its grocery store locations. 
  • Where: The class action lawsuit was filed in Oklahoma federal court. 

Dollar General regularly charges customers a higher price for various items at the cash register than what their advertised price is on the shelf, a new class action lawsuit alleges. 

Plaintiff Lori Hartline claims she has noticed a discrepancy in what she was charged and paid at checkout versus the advertised shelf-price for merchandise she purchased at a Dollar General in Porum, Oklahoma.

Hartline argues she has filed three complaints with the Oklahoma attorney general this year over Dollar General allegedly charging her more at checkout for merchandise than what the advertised shelf-price was. 

“It is Defendant’s policy and practice to charge a higher price at the register for merchandise than the price advertised on the unit price labels for the same merchandise on the shelves in Defendant’s Oklahoma stores,” the Dollar General class action states. 

Hartline wants to represent a class of consumers who, within the last three years, have paid more for merchandise than the advertised price labeled on the shelf at a Dollar General store located in Oklahoma.

Complaints also filed against Dollar General in New Jersey, Ohio, New York, class action says

Hartline cites complaints that have been filed against Dollar General in New Jersey, Ohio and New York by consumers claiming the store regularly charged customers higher prices at the register than the price of merchandise advertised on the shelves. 

“Defendant used the same procedures that they employed in charging a higher price than advertised to Plaintiffs when selling the same and/or similar merchandise to numerous other consumers in its Oklahoma stores,” the Dollar General class action states. 

Hartline claims Dollar General is in violation of the Oklahoma Consumer Protection Act. She is demanding a jury trial and requesting injunctive and declaratory relief along with an award of actual, treble, statutory and punitive damages for herself and all class members. 

A separate class action lawsuit was filed against Dollar General earlier this year by a consumer arguing the company failed to make its website fully accessible to and independently usable by individuals who are blind or visually impaired. 

Have you been charged more at checkout than the advertised shelf price for a product purchased at a Dollar General in Oklahoma? Let us know in the comments.

The plaintiff is represented by William B. Federman and Jessica A. Wilkes of Federman & Sherwood, and Brian D. Flick and Marc E. Dann of DannLaw. 

The Dollar General prices class action lawsuit is Hartline v. Dollar General Crop., et al., Case No. 6:23-cv-00319, in the U.S. District Court for the Eastern District of Oklahoma.


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732 thoughts onDollar General class action claims stores charges higher prices at register than advertised on shelves

  1. Jesse Rodgers says:

    Not only dollar general at my location, but also family dollar, they claim that they just forgot to take the price off the shelf, or they sayvits a old price tag

    1. Lisa says:

      Missouri is right there with ya 😎 They keep half the merch boxed on inventory carts all over the store to make you work just to see the tags lol

  2. Teresa Mitchell says:

    This needs to be expanded to all states! It happens in every Dollar General store I’ve shopped here in Texas, and even in Arkansas when taking trips.
    This over pricing has been going on since the beginning of Covid. They claim its because the stores are too short-handed to have time to change the prices on the shelves… and the prices keep increasing too fast for them to keep up with, but they always refuse to correct the price at the register.

  3. Jennifer L Cunningham says:

    I shop there all the time add me

  4. Cody says:

    All the time! I deal with it virtually every single time I shop.

  5. Jenny Lyon says:

    I’ve had the same experience for a year almost two years at my dollars general store. I’ve tried to address the issue with the manager and the corporate office no answers no response.

  6. TJ Jones says:

    I shop here all the time and there always lieing on there prices and even when u show them what it say on the tag on the shelf they still tell idk it this price . And always so rude and disrespectful

  7. Ronald Gane says:

    Pennsylvania is just as bad with dollar generals prices.. it’s unreal

  8. Cynthia says:

    ADD N.C. I ALWAYS have ISSUES with price, discounts and such. I finally either just pay it or several times I LEFT at register( was so 😠😡)sign states 50% of lowest ticketed price but NO, TOLD ONLY MANAGERS CAN OVERRIDE PRICE, THEN get manager was told cooperate states CAN’T OVERRIDE AMOUNTS ANYMORE. SO YES PLEASE ADD NORTH CAROLINA.

    1. Shannon Breedlove Black says:

      Add North Carolina newton NC area dollar general..

      1. Shannon Breedlove Black says:

        Add me too

  9. Rhonda Ricks says:

    Yes it happens all the time and Family Dollar too

    1. Beverly L Ferrell says:

      Plz add me.

  10. Shandra Richardson says:

    In 2022, I was overwhelmed and outraged because when we bought personal stuff that cost over almost a few hundred for 3 years. That pisses me off! I really don’t appreciate it! My advice to families who have teenagers: Don’t shop in the Dollar General because they still ripping us off Big Time !

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