Hartline v. Dollar General Crop., et al.

Abraham Jewett  |  September 27, 2023

Category: Consumer News
Exterior of a Dollar General store, representing the Dollar General class action.
(Photo Credit: Aaron of L.A. Photography/Shutterstock)

Dollar General prices class action lawsuit overview: 

  • Who: Lori Hartline filed a class action lawsuit against Dollar General Corporation and Dolgencorp LLC doing business as Dollar General. 
  • Why: Hartline claims Dollar General regularly charges more than the advertised shelf price for products sold at its grocery store locations. 
  • Where: The class action lawsuit was filed in Oklahoma federal court. 

Dollar General regularly charges customers a higher price for various items at the cash register than what their advertised price is on the shelf, a new class action lawsuit alleges. 

Plaintiff Lori Hartline claims she has noticed a discrepancy in what she was charged and paid at checkout versus the advertised shelf-price for merchandise she purchased at a Dollar General in Porum, Oklahoma.

Hartline argues she has filed three complaints with the Oklahoma attorney general this year over Dollar General allegedly charging her more at checkout for merchandise than what the advertised shelf-price was. 

“It is Defendant’s policy and practice to charge a higher price at the register for merchandise than the price advertised on the unit price labels for the same merchandise on the shelves in Defendant’s Oklahoma stores,” the Dollar General class action states. 

Hartline wants to represent a class of consumers who, within the last three years, have paid more for merchandise than the advertised price labeled on the shelf at a Dollar General store located in Oklahoma.

Complaints also filed against Dollar General in New Jersey, Ohio, New York, class action says

Hartline cites complaints that have been filed against Dollar General in New Jersey, Ohio and New York by consumers claiming the store regularly charged customers higher prices at the register than the price of merchandise advertised on the shelves. 

“Defendant used the same procedures that they employed in charging a higher price than advertised to Plaintiffs when selling the same and/or similar merchandise to numerous other consumers in its Oklahoma stores,” the Dollar General class action states. 

Hartline claims Dollar General is in violation of the Oklahoma Consumer Protection Act. She is demanding a jury trial and requesting injunctive and declaratory relief along with an award of actual, treble, statutory and punitive damages for herself and all class members. 

A separate class action lawsuit was filed against Dollar General earlier this year by a consumer arguing the company failed to make its website fully accessible to and independently usable by individuals who are blind or visually impaired. 

Have you been charged more at checkout than the advertised shelf price for a product purchased at a Dollar General in Oklahoma? Let us know in the comments.

The plaintiff is represented by William B. Federman and Jessica A. Wilkes of Federman & Sherwood, and Brian D. Flick and Marc E. Dann of DannLaw. 

The Dollar General prices class action lawsuit is Hartline v. Dollar General Crop., et al., Case No. 6:23-cv-00319, in the U.S. District Court for the Eastern District of Oklahoma.


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732 thoughts onDollar General class action claims stores charges higher prices at register than advertised on shelves

  1. EDIE D SNIDER says:

    PLease add me same problem in MO.

    1. Shamika Amadi-Moore says:

      Same issue in Flordia too. They know it.

      1. Kim Welch says:

        I noticed this practice in Florida. Have been overcharged several times. That’s why I don’t like to shop there. It’s a blatant ripoff.

  2. Darlene M Moll says:

    I go to Dollar general weekly

  3. Stephanie Cordell says:

    Here in Alabama same problem and they will not honor shelf price.

  4. Dale miller says:

    Add me please

  5. renee says:

    please add me they do it all the time

    1. Becky Steele says:

      Each visit I make to Dollar General I always encounter some sort of discrepancy over prices that are marked/tagged on the shelf, upon checking out the price is typically marked up more than $.15 or better. They need to change the prices on the racks so that there isn’t any confusion about products prices. It’s not just one Dollar general here in SC but there are 3 not 10 miles away from my home that have the same issue with not honoring the price that it is labeled as on the shelves. I have lost so much money over this just by avoiding the confrontation with the cashier over what it is supposed to be because somehow some way they come up with some kind of excuse to push you on through checkout to get to the next customer without addressing or resolving your issue. Many times I have went home to realize overcharges and items are scanned twice on my receipt and the prior trip made me feel so belittled that I just rather not address the excess charges to avoid the headache of speaking to the dg associate.

  6. Mildred McCall says:

    Add me please

    1. Alisa Shearin says:

      It is also done at our local Dollar General in Emporia, VA 23847

    2. Laura Tweed says:

      Their online coupon program is also a failure. You log-in and cut coupons electronically prior to shopping. You get to the register and they we won’t give coupon credits.

  7. Richard Belanger says:

    This has happened at a couple of different dollar generals in my town. (Dalton,Ga.)

  8. Byron Pickle says:

    I live in North Carolina and the dollar general near my house is often charging more than the price makes on all kinds of items not just the food isles.

  9. Mrs. Kelly says:

    I live in Georgia and I have the issue with the store here and they see it like that on the tag and will not change the price or give it too you for the advertised price

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