Hartline v. Dollar General Crop., et al.

Abraham Jewett  |  September 27, 2023

Category: Consumer News
Exterior of a Dollar General store, representing the Dollar General class action.
(Photo Credit: Aaron of L.A. Photography/Shutterstock)

Dollar General prices class action lawsuit overview: 

  • Who: Lori Hartline filed a class action lawsuit against Dollar General Corporation and Dolgencorp LLC doing business as Dollar General. 
  • Why: Hartline claims Dollar General regularly charges more than the advertised shelf price for products sold at its grocery store locations. 
  • Where: The class action lawsuit was filed in Oklahoma federal court. 

Dollar General regularly charges customers a higher price for various items at the cash register than what their advertised price is on the shelf, a new class action lawsuit alleges. 

Plaintiff Lori Hartline claims she has noticed a discrepancy in what she was charged and paid at checkout versus the advertised shelf-price for merchandise she purchased at a Dollar General in Porum, Oklahoma.

Hartline argues she has filed three complaints with the Oklahoma attorney general this year over Dollar General allegedly charging her more at checkout for merchandise than what the advertised shelf-price was. 

“It is Defendant’s policy and practice to charge a higher price at the register for merchandise than the price advertised on the unit price labels for the same merchandise on the shelves in Defendant’s Oklahoma stores,” the Dollar General class action states. 

Hartline wants to represent a class of consumers who, within the last three years, have paid more for merchandise than the advertised price labeled on the shelf at a Dollar General store located in Oklahoma.

Complaints also filed against Dollar General in New Jersey, Ohio, New York, class action says

Hartline cites complaints that have been filed against Dollar General in New Jersey, Ohio and New York by consumers claiming the store regularly charged customers higher prices at the register than the price of merchandise advertised on the shelves. 

“Defendant used the same procedures that they employed in charging a higher price than advertised to Plaintiffs when selling the same and/or similar merchandise to numerous other consumers in its Oklahoma stores,” the Dollar General class action states. 

Hartline claims Dollar General is in violation of the Oklahoma Consumer Protection Act. She is demanding a jury trial and requesting injunctive and declaratory relief along with an award of actual, treble, statutory and punitive damages for herself and all class members. 

A separate class action lawsuit was filed against Dollar General earlier this year by a consumer arguing the company failed to make its website fully accessible to and independently usable by individuals who are blind or visually impaired. 

Have you been charged more at checkout than the advertised shelf price for a product purchased at a Dollar General in Oklahoma? Let us know in the comments.

The plaintiff is represented by William B. Federman and Jessica A. Wilkes of Federman & Sherwood, and Brian D. Flick and Marc E. Dann of DannLaw. 

The Dollar General prices class action lawsuit is Hartline v. Dollar General Crop., et al., Case No. 6:23-cv-00319, in the U.S. District Court for the Eastern District of Oklahoma.


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732 thoughts onDollar General class action claims stores charges higher prices at register than advertised on shelves

  1. Shari Rosenberg says:

    I shop there all the time! Please add me

  2. Clarissa Quinn-Turner says:

    I shop there all the time and I wonder why I pay, the total is so high.

  3. Debbie Herron says:

    Add me. Alabama. This has happened several times with me. I have had the cashier change price if I notice it. But there have been times I haven’t noticed until after I paid.

  4. Christina Rivera says:

    add me yes Dollar General and Walmart charges 1 price on the shelf, but when you are actually at check out it will scan at a higher price have to watch carefully. I have been seeing this happen at alot of stores

    1. Paula Burdette says:

      I’m in Indiana and the same thing happens here

  5. Sheryl Blanton says:

    Add me

  6. Mea Cadwell says:

    This started quite some time ago and is why I started taking snapshots of the prices on the shelf to show to the person working the register.

    Which was before I decided to stop shopping at Dollar General because I got fed up with these practices and arguing with the employees about the prices.

    Person at the register: I can’t change the prices that are charged.
    Me: Get your manager
    Person: She’s not in the store right now
    Me: Then fix the price without her
    Person: I’m not allowed to
    Me: And I’m not allowing this store to steal from me by paying a higher price than that advertised on the shelf

    I left everything on the counter and walked out without any of it.

  7. Debbie Helms says:

    Sure I have had it done to me especially soda

  8. Joy Smith says:

    I have gone to buy an item several times at Dollar General and the shelf has on price and when I get to register it’s a higher price. When I say something about the price I have been told they are in the middle of price change. When I say they need to honor shelf price they act like they don’t hear me. I have left the store several times and not purchased the item I went for because of their attitude. I recently was told by a former employee that they have been told to say that at the register that they are in the middle of the price change. That is what they are being told in Georgia and not give the lower price. That if the customer wants the item they’ll pay the price in the register or not buy it. I chose not to but it and have complained to my senators and to the company to.

    1. Karen Maxwell says:

      Add me please

  9. Leslie Leath Ryan says:

    I recently bought some pizza sticks they were $1.00 on the shelf but they charged me $1.25 a piece for them and I bought some lee press on nails that said they were $4 in the shelf but they charged me $7.50 at the register

  10. Susie says:

    yes, items have rang up higher than advertised prices at dollar general

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