Dollar General prices class action lawsuit overview:
- Who: Lori Hartline filed a class action lawsuit against Dollar General Corporation and Dolgencorp LLC doing business as Dollar General.
- Why: Hartline claims Dollar General regularly charges more than the advertised shelf price for products sold at its grocery store locations.
- Where: The class action lawsuit was filed in Oklahoma federal court.
Dollar General regularly charges customers a higher price for various items at the cash register than what their advertised price is on the shelf, a new class action lawsuit alleges.
Plaintiff Lori Hartline claims she has noticed a discrepancy in what she was charged and paid at checkout versus the advertised shelf-price for merchandise she purchased at a Dollar General in Porum, Oklahoma.
Hartline argues she has filed three complaints with the Oklahoma attorney general this year over Dollar General allegedly charging her more at checkout for merchandise than what the advertised shelf-price was.
“It is Defendant’s policy and practice to charge a higher price at the register for merchandise than the price advertised on the unit price labels for the same merchandise on the shelves in Defendant’s Oklahoma stores,” the Dollar General class action states.
Hartline wants to represent a class of consumers who, within the last three years, have paid more for merchandise than the advertised price labeled on the shelf at a Dollar General store located in Oklahoma.
Complaints also filed against Dollar General in New Jersey, Ohio, New York, class action says
Hartline cites complaints that have been filed against Dollar General in New Jersey, Ohio and New York by consumers claiming the store regularly charged customers higher prices at the register than the price of merchandise advertised on the shelves.
“Defendant used the same procedures that they employed in charging a higher price than advertised to Plaintiffs when selling the same and/or similar merchandise to numerous other consumers in its Oklahoma stores,” the Dollar General class action states.
Hartline claims Dollar General is in violation of the Oklahoma Consumer Protection Act. She is demanding a jury trial and requesting injunctive and declaratory relief along with an award of actual, treble, statutory and punitive damages for herself and all class members.
A separate class action lawsuit was filed against Dollar General earlier this year by a consumer arguing the company failed to make its website fully accessible to and independently usable by individuals who are blind or visually impaired.
Have you been charged more at checkout than the advertised shelf price for a product purchased at a Dollar General in Oklahoma? Let us know in the comments.
The plaintiff is represented by William B. Federman and Jessica A. Wilkes of Federman & Sherwood, and Brian D. Flick and Marc E. Dann of DannLaw.
The Dollar General prices class action lawsuit is Hartline v. Dollar General Crop., et al., Case No. 6:23-cv-00319, in the U.S. District Court for the Eastern District of Oklahoma.
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732 thoughts onDollar General class action claims stores charges higher prices at register than advertised on shelves
South beloit Illinois store does this daily. Went to get 3 for 11.00 on bottles of coca cola n rang up 8.99 each 6 pack. This happen 3 times and i put in my number to get discount n showed cashier the online app says this item on sale n the dates and they can’t do anything each time. I leave in go to dollar general on Madison in beloit Wisconsin and it gets rang up exactly like add says.
Happens in Georgia as well. I tried to talk to the managers and they didn’t offer any help.
I believe it is happening all over at many of their stores. It is even happening here in Mississippi. It also happened in Illinois. I believe this is their way of cheating their customers and there’s nothing we can do about it.
This is the main reason I stopped shopping at the DG here in my town.
Happens to me all the time at Dollar General. The last time was just yesterday and the cashiers just laylufhed it off and said that it happens all the time.
I have complained to cashiers several times over the years about this. I’m in Tennessee, sounds like common practice for all DG stores. Just like having to wait in line for what seems like forever, one cashier working the other employees standing around watching.
I have gone rounds with Dollar General because shelf price is different from register price. When it is brought to their attention they get rude and nasty. I have left many times without purchasing anything because of errors in pricing. Something definitely needs to be done about this.
Same here in Arkansas we go through it all the time I got a pajama outfit for my son which was marked at 4$ but at register it was 12$ it even had the marked down sticker price and they still wouldn’t budge so I didn’t buy it ive had many many more altercations like this with no good customer service in so many words they told me get it or leave it something needs to be done about it because they’re prices are almost higher than Walmart..
It’s happened to me all the time at the DG here in Millstadt Illinois. Almost every time, and when you bring it to their attention it’s as if they don’t believe you and go over and check the shelf prices their selfs. And if something is on clearance half the time it doesn’t ring up clearance and they act as if they don’t believe you. There’s times I don’t even want to go shop at Dollar general anymore.
Also in strong Arkansas the prices don’t match what’s on the the product on the shelf
It happened here in Maryland all the time. Then when you say something they say thus shelf price needs to be changed but is never changed.
Same thing goes in here in Iowa. Quite a few times to me, in fact. One example: I bought a candle, shelf price $6, but at checkout, $9. The cashier said it must have gotten set in the wrong place. I let her know, very nicely that the shelf tag says $6. She wouldn’t budge, and I didn’t buy it.