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An Arkansas couple claim they fell victim to Verizon’s “bait and switch” scheme in a two for one iPhone deal.
According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was “purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched.”
The plaintiffs claim that, in May 2019, Mr. Wise went into their local Verizon store seeking to take advantage of Mother’s Day promotions.
Specifically, he aimed to take advantage of the deal which reportedly allowed consumers to “Buy iPhone XR, iPhone XS MAX, iPhone XS, or iPhone X and get a free iPhone XR (or take $750 off a second iPhone X model)” when “adding a new line on Verizon Unlimited.”
While at the store, a Verizon employee allegedly told Mr. Wise that he would be able to participate in the promotion. Mr. Wise says he was told he would receive a second iPhone free of charge if he added an additional line to his account and purchased another iPhone, promises which were “all consistent with Verizon’s Mother’s Day Promotion.”
Based on these representations, Mr. Wise reportedly chose to participate in the bargain by adding a phone to his account and purchasing a new iPhone as a gift for his wife Mrs. Gilbert-Wise. He expected he would receive an additional iPhone free of charge, which could be used by his son on his recently added phone line.
However, Mr. Wise says he was deceived into authorizing installment payments for the supposedly “free” iPhone. He was reportedly charged for the phone in June 2018 on their first bill following the transaction.
“Mr. Wise purchased the new iPhone for his wife and added a new line to his Verizon account based upon the false, misleading, deceptive, and unconscionable advertising, and further, has had to pay for the additional iPhone that was falsely promoted as ‘free,’” the Verizon class action lawsuit claims.
“As a result of the false, misleading, deceptive, and unconscionable advertising identified in this pleading above, Plaintiffs and the Class have commonly suffered actual financial losses from the addition of the cellular phone lines and resulting charges, and the payments and continuing payments for the two new iPhones — one of which was falsely promised to be free.”
According to the Verizon class action, Mr. Wise attempted multiple times to resolve the issue. However, Verizon has allegedly refused to issue a credit for the “free” iPhone, “thus, its false, misleading, unconscionable, unjust, and fraudulent charges for the ‘free’ iPhone and additional line remain.”
The plaintiffs seek to represent a Class of Arkansas consumers who purchased an iPhone XR, iPhone XS MAX, iPhone XS, or iPhone X from Verizon and added an additional line to their Verizon account between May 1, 2019 and May 31, 2019 based on promises that they would receive a free iPhone XR added to the new line.
Were you promised a Verizon deal but were later denied the supposed benefits? Share your experiences in the comments section below.
Plaintiffs and the proposed Class are represented by Scott Poynter and Daniel Holland of Poynter Law Group and Clarke Tucker.
The Verizon Bait and Switch Class Action Lawsuit is Wise, et al. v. Verizon Wireless Services LLC, et al., Case No. 60-cv-20-1970, in the Circuit Court of Pulaski County, Arkansas.
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346 thoughts onVerizon Class Action Claims iPhone Promo Scam
add me
ADD ME PLEASE! I feel I am selling my soul to Verizon! I got sucked into this mess!
I was also charged for a free phone from Verizon mothers day phone
Add me please
This happened to me for the Father’s Day promotion and I too got a second line and I’m out of pocket for two years and a more expensive plan. I was originally in a “ grandfathered plan “ they took from me. It’s awful..
Similar issue, but I had even more issues with my pick up in store order being returned while I was there to pick up, but being charged the upgrade/ activation fees and having to replace the order in store and therefore not eligible for said deals but different deal in store with the Samsung note 10 and get one free( up to$750) which isn’t really free when it’s a 1300 phone. Additionally the rep in store (sales person shadier than a used car dealer) failed to port in the number and gave us a “temp” number which was really just adding another line to my account and actually voiding the promotion which goes through their rebate center. Spent hours, not just a few but hours adding up in total to equal 2+days… In Nebraska
Yes!! I have had multiple emails and phone calls made to Verizon about this, and nothing has been resolved!
July 2019 I purchased the same deal , I got the iPhone XS Max and my husband got the free iPhone XR , but it’s nit free , we see a charge every month on our bill , we’ve called several times about and no one will give us our credit … Verizon is stealing from us
Just2 weeks ago they offered me $40 unlimited talk, text and data then when I I got the text I thought it was all good until I received my bill and didn’t see it on there I called and they refused to honor it saying I changed the plan to the same thing only more expensive, I saved the text
Yes!!! Same issue! Same story, same deal, same phones!