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Local telephone carriers are fighting back against T-Mobile’s efforts to dismiss a class action lawsuit over claims that T-Mobile blames dropped calls on the carriers.
According to the local carriers, their choice to file a class action lawsuit is not an attempt to gain profits, as T-Mobile has alleged.
The carriers argue that in reality, they suffered financial injury at the hand of T-Mobile and its partner, Inteliquent.
According to the plaintiffs, they have provided enough evidence in their dropped call class action lawsuit to allow the claims to stand.
Craigville Telephone Co. and Consolidated Telephone Company say they are locally owned and operated telephone communications companies that provide telephone service to local, rural communities.
The plaintiffs accuse T-Mobile and Inteliquent of suppressing call volumes and dropping calls in rural areas in an effort to save money.
Allegedly, T-Mobile attempted to conceal this from consumers by tricking them into believing that the problem was caused by Craigville, Consolidated Telephone Company, and other local carriers, and not by T-Mobile. The carriers say that T-Mobile used fake ring tones to mask the fact that they dropped the calls.
According to the carriers, they should be able to pursue their fake ring tone class action lawsuit despite T-Mobile and Inteliquent’s attempt at dismissal because the carriers have “explained in considerable detail” how they were injured by the conduct.
The companies claim that T-Mobile and Inteliquent’s actions resulted in higher costs and lost revenue. The carriers also allege that their reputations were damaged by the fake ringtones and implications that it was the carriers’ fault that calls were dropped.
T-Mobile argued that the carriers had not provided evidence that T-Mobile had dropped calls. However, the carriers said that T-Mobile itself does not have a network in some local areas, instead relying on third parties like Inteliquent to reach certain rural communities.
Allegedly, T-Mobile and Inteliquent worked together to carry out what the carriers call the “largest fraud in communications history, impacting more than a billion calls.”
According to the T-Mobile class action, the companies used fake ringtones to mask their failure to provide good service in rural areas, in violation of regulations set forth by the Federal Communications Commission.
The carriers noted that the FCC has already fined T-Mobile over the same issue and argued that T-Mobile even admitted to violating the FCC’s regulations by not addressing service problems in rural areas. Though the fine was $40 million, the local carriers say that this was not enough and T-Mobile walked away relatively unscathed.
Are your calls frequently dropped? Tell us about your experience in the comments below.
The local carriers are represented by David T.B. Audley and Mia D. D’Andrea of Chapman and Cutler LLP; and Cathy A. Hinger, G. David Carter, and Kurt D. Weaver of Womble Bond Dickinson.
The T-Mobile Dropped Calls Class Action Lawsuit is Craigsville Telephone Co., et al. v. T-Mobile USA Inc., et al., Case No. 1:19-cv-07190, in the U.S. District Court for the Northern District of Illinois.
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465 thoughts onT-Mobile Can’t Dodge Dropped Calls Class Action, Plaintiffs Say
For more than a year I’ve been complaining about this. My phone goes from 5G to 4G to bars to no bars to get a pop up box saying you have no network set and drops the calls. I would have to turn off my phone then back on to get some service. They exchanged the phone twice but cant help with anything else. I get the same results with it and I’m a visiting nurse. Sign me up please and thank you!
add me to the class action. my calls are dropped all the time my phone can not do more then one thing at a time either so if I’m on a call and I’m getting a text it will drop the call if I’m on the internet and getting a text my screen will freeze yet track my touches so when it finally lets go of the freeze it has to catch up with touches but then those touches are not always in the correct area and it leads ot a mess to clean up and in an hurry or an emergency the phone will always mess up cuz i cant be on the phone and get a pin drop location or send a text at same time . Its insane
I have recently tried to call my mom in IL (we live in LA). Every time I call her, she answer and then the call disconnects. I had my brother check into it to make sure she wasn’t pressing a button since she’s 91. He verified she is NOT pressing anything when she answers. I’m able to make other calls, just her number keeps dropping as soon as she answers. I tried calling her with my husbands phone and it did the EXACT same thing! Chatted with TMobile and they weren’t really able to help me but gave me Customer Care’s phone number to call. He had me try a couple of things before we disconnected but I had to call mom again to see if it worked. I can’t keep calling her, only to have our call disconnected. Hopefully Customer Care will be more helpful. :(
I have had t mobile for all of 4 or so days and not only are my calls dropping they are dropping while at home and on hold with t mobile! I’ve been trying to get my mother’s phone number transferred for 4 days now and I’ve been disconnected at least 7 or 8 times. It’s absolutely rediculous!
Add me I am still having drop calls till this day I am on my cell having a conversation and it drops my call
I been with t mobile for 20 years
Yes I need added please
Add me please. It costs me serious money when I miss calls. I earn my living on the phone. Had sprint no issues at all. Now it sounds like the old sprint commercial every time I answer! Um hello-hello-hello, can you hear me now?
I just switched to TMobile and a new phone and nothing but dropped calls
Please add me
Please add me