Honda Odyssey Class Action Says Infotainment System Malfunctions

Honda Odyssey and Honda Pilot owners allege that the “infotainment” systems in their vehicles malfunction posing a safety risk to drivers who divert their attention to the blank or blue screen.

Lead plaintiffs claim that the 2018-2019 Honda Odyssey and 2019 Honda Pilot are afflicted with a defective in-vehicle communication, navigation, and entertainment system – the infotainment system.

The Honda infotainment system defect causes the system to crash or freeze unexpectedly, according to the Honda class action lawsuit.

The plaintiffs include residents of Ohio who allege that they experienced unexpected problems with the infotainment systems in their Honda vehicles.

The infotainment system controls many of the vehicles’ safety features, including the back-up camera, cabin watch, and navigation, alleges the Honda Odyssey class action lawsuit.

If these features, along with the entertainment system, fails, the driver can become distracted, posing a safety risk, points out the plaintiffs.

“Honda either knew of the defect before marketing the Vehicles or failed to conduct adequate testing of the Vehicles system prior to its release,” alleges the Honda class action lawsuit.

“Regardless, soon after the release of the Vehicles, Honda must have known of the defect based on the numerous customer complaints it received, and yet Honda continued to market the Vehicles.”

Both the plaintiffs and other consumers have reportedly complained of issues with the infotainment systems, some that arose mere months into owning the vehicles.

According to the Honda class action lawsuit, there were so many complaints about the allegedly defective infotainment system, that Consumer Reports downgraded the Honda Odyssey to “No Longer Recommended.”

The plaintiffs say that they and other consumers have attempted to remedy the problem by getting the infotainment centers in their Honda Odysseys and Pilots replaced, but the car maker merely swaps out one defective part for another.

“Due to the inherent and permanent nature of the common defect in the Covered Vehicles which cause them to fail, even after repeated replacements, Plaintiffs and the members of the Class have incurred and will continue to incur significant expenses,” alleges the Honda Pilot class action lawsuit.

Further, the Honda class action lawsuit alleges that the car maker refuses to acknowledge the defect, instead hides it from current and future customers.

“Defendant concealed, and continues to conceal, the fact that the Covered Vehicles contain the defective infotainment systems,” states the Honda Odyssey class action lawsuit. “Defendant also continues to conceal the fact that the replacement components it provides in an attempt to repair the defect are equally defective.”

The Honda Odyssey class action lawsuit seeks to represent a nationwide Class of those who purchased model years 2018 and 2019 Honda Odyssey and 2019 Honda Pilot vehicles.

The plaintiffs are seeking damages along with a court injunction against Honda, restitution, and/or disgorgement.

The plaintiffs are represented by Christopher R. Pitoun, Steve W. Berman, and Sean R. Matt of Hagens Berman Sobol Shapiro LLP, Jeffrey S. Goldenberg and Todd Naylor of Goldenberg Schneider LPA, and John C. Weisensell of Niekamp Weisensell Mutersbaugh & Mastrantonio LLP.

The Honda Odyssey Class Action Lawsuit is Conti, et al. v. American Honda Motor Co. Inc., Case No. 2:19-cv-02160, in the U.S. District Court for the Central District of California, Western Division.

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