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More and more consumers are complaining of major issues with a Honda infotainment system defect, which can lead to distracted driving or the disabling of key safety features. The specific vehicles that may have been affected by this defect are the 2018–2019 Honda Odyssey, the 2019 Honda Pilot, and the 2019 Acura RDX.
What is an Infotainment System?
In-vehicle infotainment
(IVI) is a collection of both information and entertainment technologies (hardware and software) into a single system. These systems provide entertainment like audio and video, gaming, social networking, and more.
The information side of the “infotainment” portmanteau generally involves navigation and diagnostic capabilities, geared toward information and safety. This can include rear parking assistance, satellite navigation, radio, and vehicle information. Infotainment systems also incorporate phone services to provide hands-free communication while driving.
These systems are meant to be very focused on safety. However, some users of certain Honda vehicles claim that their infotainment systems in fact posed a danger to them because of a substantial defect.
Honda Infotainment System Defect
A number of consumers who have either owned or leased one of these Honda models report that the cars’ infotainment system can suddenly freeze and lose functionality.
The Honda infotainment system defect may affect a number of essential systems, including the navigation system, audio system, backup camera, cabin watch system, Bluetooth, and rear-entertainment system. Not only can the sudden malfunction of these systems be distracting for the driver; the failure of key safety features could also place the driver, passengers, and others on the road at risk.
The infotainment system in the 2018/2019 Honda Odyssey is the same as the system in the 2019 Pilot and the 2019 Acura RDX, and thus may also be affected by the same potentially distracting, dangerous defect.
Some Honda owners have turned to litigation, and more still have complained to Honda and the National Highway Safety Administration. If you have owned or leased a 2018 or 2019 Honda Odyssey, a 2019 Honda Pilot, or a 2019 Acura RDX, and have experienced a defect with the infotainment system, you may be eligible to join a Honda class action lawsuit investigation and receive compensation.
Honda Odyssey and Pilot Infotainment Lawsuit
A class action lawsuit was filed in March 2019 over an alleged defect in the 2018–2019 Honda Odyssey and 2019 Honda Pilot infotainment system that caused the system to suddenly crash or freeze. According to the lawsuit, so many consumers have complained about these kinds of issues with the Honda infotainment system that Consumer Reports now classifies the Honda Odyssey as “No Longer Recommended”.
If you have experienced issues with your Honda infotainment system in a 2018/2019 Honda Odyssey, 2019 Honda Pilot, or 2019 Acura RDX, you may be able to join this Honda infotainment class action lawsuit investigation and pursue compensation. The Honda Odyssey Infotainment Lawsuit is Case No. 2:19-cv-02160, in the U.S. District Court for the Western Division of the Central District of California.
Join a Free Honda Class Action Lawsuit Investigation
If you own or lease a 2018-2019 Honda Odyssey, a 2019 Honda Pilot, or a 2019 Acura RDX and have experienced problems with the vehicle’s Infotainment Display, you may be entitled to compensation.
This article is not legal advice. It is presented
for informational purposes only.
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24 thoughts onHave You Experienced the Honda Odyssey Infotainment System Defect?
I have a brand new 2020 Odyssey EX-L experiencing the same issues. Please contact me with any information.
I have brand new 2020 Honda Odyssey elite and have major problem with audio phone Bluetooth cd and lots of static’s even when the audio is off s static like wires are hitting each other also have a wheezing sound from the engine at the beginning of stepping on the gas hora kept my needed car for five days they said they reset the software but the problem still persist I am taking it back for second time but meanwhile this has caused me lots of stress I own my own business work 7days a week drive one hr each way and hoping this problem can be fixed or I have to hire an attorney to return the car
I have brand new 2020 Honda Odyssey elite and have major problem with audio phone Bluetooth cd and lots of static’s even when the audio is off s static like wires are hitting each other also have a wheezing sound from the engine at the beginning of stepping on the gas hora kept my needed car for five days they said they reset the software but the problem still persist I am taking it back for second time but meanwhile this has caused me lots of stress I own my own business work 7days a week drive one hr each way and hoping this problem can be fixed or I have to hire an attorney to return the carp lease add me to your list
Hi can u add me in I own Honda Odyssey 2020 and it’s facing similar issues
I have same issue. Please add me
Same problem here! What a headache this is….I started experiencing this problem the next day after purchasing and it is a major safety hazard. The service department told me nothing was wrong with the car and made me feel like I was the one going crazy!
I leased a 2020 Honda Odyssey and have all the same problems and no fix and they keep trying to push us off to avoid the lemon law. How can I be added?
I have issues with my Honda Odyssey 2019 vehicle’s infotainment system as well! So disappointing! “No Audio Connection, display shuts off, speakers popping etc” I’ve been to my dealership four times since September, they did not fix it. Add me to the class action law suit!
I have Odyssey 2019 – I leased it in March 2019 brand new and I got this Radio connection issue 3 times. It stopped all the Audio sound, no bluetooth audio, No FM audio and it shows no connection.
Please add me.
Thank you,
I have a 2019 Pilot Elite. Can’t use button on steering wheel to change XM channels without it crashing. Have to manually do it and take hand and eyes off the road. Safety issue for sure. Have had in shop 3 times. Now say is “software” issue. Sucks to have new 50k car that can’t be fixed after 10 months!!
I purchased a new 2019 Honda Odyssey in April 2019 that has the infotainment satellite radio that does not work.
Mind Ody has issue with the radio too. It will always say – No Audio Connection for FM. Sometimes, it will show a message on the screen saying – Network Communication Lost, then the whole screen shuts down and reboot by itself, then still no sound. Also, everytime time when we use the rear DVD player, it will also freeze!! I’ve been really upset with this vehicle!
Very similar problem I’m having in my 2020 Odyssey. Sometimes I see a message that says “MOST” Network connection lost. I called the local dealership and they said I couldn’t get it fixed there, that I had to go to the dealership where I bought the car (!?). Then they said go online and get your radio code. Not happy.
I have a brand new 19 Odyssey Touring that was purchased in Jan this year. And i have experienced the same issues from time to time, sometimes those issues happen daily. How i can join this claim.