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Big O Tires faces a class action lawsuit alleging that their free inspection is a scheme allowing them to recommend additional, costly work.
Big O Tires is a tire retailer with nearly 400 locations in 19 states. The Big O Tires class action says 101 of these stores are in California, making it a popular tire option for California car owners.
The retailer allegedly offers a series of services which are accompanied with a free “multi-point vehicle inspection.”
However, plaintiff Robert Barker argues that this inspection is a scam and simply provides Big O Tires with an opportunity to recommend more work to be done.
In August 2018, Barker says he brought his vehicle into a Big O Tires location to have them repair a flat tire.
While waiting for the repair to be done, Barker noticed that the hood of his car was propped up and a technician was examining his engine. Barker mentioned that this was odd to the location’s manager, who said that the technician was examining the vehicle’s air filter as is standard.
After the repair was done, Barker says received his invoice for $35 which included work performed and work quoted but not performed.
According to the Big O Tires class action, Big O Tires recommended a series of expensive additional services which included replacing all of the tires and other services. Barker paid the cost of his repair, did not sign the disclosures on the invoice, and left without asking for additional labor to be done.
Shortly after his repair, the Big O Tires class action claims Barker started having issues with his vehicle. He parked the car but, when he returned to it, it would not move.
Barker says he had the vehicle towed to his local dealership where they discovered that a hose had become disconnected from the air filter. The dealership said that the hose was “just resting on top of TB hose. Looked like it was connected but it wasn’t.” Barker was charged $308 for the dealership to fix the issue.
Barker then called Big O Tires and asked the manager if he remembered their conversation regarding the air filter inspection. He then asked Big O Tires to reimburse him for the $308 charge from the dealership.
After looking into it, the manager reported that the technician had actually been looking at a belt of some kind so Big O Tires was not liable for the air filter issue. Additionally, the manager said that, since Barker’s invoice didn’t mention the air filter, there was nothing they could do.
The Big O Tires class action claims that the retailer engages in a “scheme by which it prospects, without authorization, for work in the cars that its customers bring to it.” Barker alleges that the point of this scheme is to generate profit for the company at the expense of their consumers.
Barker seeks to represent a Class of California consumers who brought their car into a Big O Tires location in California within the last four years.
He also seeks to represent several subclasses who left with an invoice unsigned by them, left with an invoice that didn’t identify a multi-point vehicle inspection, complained to Big O Tires about a problem allegedly caused by the retailer, or brought their vehicle into another service center within the next month.
Barker is represented by David M. Rosenberg-Wohl of Hershenson Rosenberg-Wohl, A Professional Corporation.
The Big O Tires Vehicle Inspection Class Action Lawsuit is Barker v. Big O Tires LLC, et al., Case No. 3:18-cv-06877-JCS, in the U.S. District Court for the Northern District of California.
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26 thoughts onBig O Tires Class Action Says ‘Free Inspection’ is a Scheme
Nearly 3k later my car is in the worse condition ever. Took car to Temecula location to get a/c fixed for 1k. On top of that a few other issues were “found” but just listed on the invoice as recommendations. 2 weeks later a/c fails. This time im in Anaheim. They remedy the car with “band aid” services. 2 weeks later same issue, back at Anaheim. 2 weeks later in Las Vegas in 110 degree weather no a/c so I drop it off to las vegas location. 2 weeks later back in Anaheim then now again in las vegas for a total of 6 visits same issue with added issues. Its my only car so I had to get rentals costing 2k in total. Everytime I dropped the car off it was never ready same day so I had to if i could get a rental for days. It’s covid so car rentals are in demand and not cheap at all. Their 40 per day reimbursement is a joke which I haven’t received. Their limited warranty was last revised 9 years ago. Its been hell. Being in Nevada a/c is needed..I had to sometimes roll my car windows down for air if I couldn’t afford a rental. I have photos of my 2 kids with bloody noses from exposure to heat/dry air. Need help and ready to pursue legal case. This is ridiculous.
I went to big o in valley station Louisville Kentucky to ask them about a noise my SUV was making they told me all I needed was some new tires and an alignment and that’s what the noise was so I bought new tires they said it would be done around 530 so I went back to pick up my vehicle and they said I needed new ball joints, new tie rods, new rotors and new brakes and a bunch of other stuff done or they couldn’t do my alignment the funny thing is my truck had new brakes and rotors and ball joints they didn’t think I knew that and I told them I didn’t have the money for that so they said ok well we will put new tie rods on and keep the tires to keep it under the $900 budget and I had to come pick it up in a couple days so I went to pick it up when they were done and I had to pay 200 out of pocket and my truck is making way more noise more different noises and my check engine light is on now I’m scared to drive it my fiancé has had another story she has to tell where they have done her wrong too I just can’t believe they would do this when all I went there for was to ask a question.
Add me , I had similiar experience. They wanted to charge me an additional $500 of work to be performed after getting new tires.
I took my Honda 2012 civic to check my tires .. they said I needed 4 new ones (26,000 miles on car) rode so nice tires black and shinny .. they said that when they checked my tires tge tread fell off . Sold me 4 of their brand ..
charged 587 . Plus an algnment and a battery ! Total 800
Then I took it for a rotatation explained how it rides ., they said everything looked good …*got oil, change free alignment and multipoint inspection with their coupon $29.99 total ., didn’t do it rides worse than before-and charged 70.48
I am afraid to drive my car it’s loud ( never was begore ) lights on for engine temperature……
I don’t know what to do no more money
Do not take it to American Tire depot they suck
Do not take it to American Tire depot they suck!!!!!!
Add me also
Please add me
add me
Im zhere in Utah. They have seriously messed my car up. I don’t know to much about cars .which is why I brought my car to them. Hoses and other things aren’t connected. They’ve fixed the same problem I don’t know how many times. This last time I took it in again they said my warranty is up. But it’s not up since the last time I brought it in. Theyve messed up other parts of my car thinking I wouldn’t noticed. One time I went to pick it up and my car was dead. Mechanic told me I needed blinker fluid and that’s why my car wouldn’t start. It took everything in me not to punch this dude in the throat. I have been giving reviews and updates to Google and big o Facebook and sites. My whole dashboard is a different color and they never once told me why or mentioned that they did it in the first place not asked me permission . They won’t reimburse me now their giving me estimates for crap they broke. Please this isn’t even the worst of it. Please can you tell me how to file a claim or what I should do? My car scares the hell out of me and I have to drive it everyday with my family in it. Please please I don’t know what to do. I’m out of money. I can’t take it somewhere else to get it fixed. I did take it to another auto shop and they said they didn’t fix anything . Everything was bandaided. The owner told me it was my fault bringing it in cause my car is to old. I told him they should have told me my car was to old to fix in the begining instead of taking my money and working on it. Help help emergency type help?
I was a victim of their multi point inspection. I need help !
I worked there I can confirm this plus they have a policy if employee is stealing and u tell Corp. And they confirm u get a 350 bonus my boss was sexual harassing us employees working under him so we talked and said itd b a good idea to get him fired for pocketing flat repairs money and report the sexual harassment during g that so I did …I never got my bonus after 3 months and then I got fired for 3 write ups that I never signed that they made for me trying to get my bonus and the second harassment case if lawyer plz email me