Did Fabletics Continue to Charge You After Canceling VIP Membership?

Anytime you subscribe to something such as a Fabletics VIP Membership, you expect to be able to cancel the subscription. After you notify the company you wish to cancel, you expect that item to be crossed off your to-do list. Many customers have complained that canceling their Fabletics membership was not successful the first time, resulting in further charges on their credit cards.

What Is Fabletics?

Fabletics is an athletic apparel website that promotes VIP Membership, a monthly subscription that holds the customer responsible for choosing clothing every month or for opting out of the month by the fifth of that month. Actress Kate Hudson is one of the company’s founders.

What If I Forget to Opt Out by the Fifth of the Month?

According to the company’s website, your card will be charged the monthly $49.95 fee, but you will have a credit on your Fabletics account for future purchases.

How Do People ‘Accidentally’ Obtain a Fabletics VIP Membership?

Several popular social media sites contain advertisements offering a “50 percent off” or “$24.99 for your first order” deals on Fabletics merchadise. Most of these savings opportunities are only available to those customers who agree to become VIP Members.

The website pushes the VIP program, and if a consumer is convinced to take advantage of the savings, the fact she just signed up for the monthly charge might allude her, or she might believe canceling is as easy as it is presented to be on the site.

Why Would I Continue to be Charged Every Month After I Cancel?

According to several online reviews by unhappy customers, their attempts to cancel a Fabletic subscription were unsuccessful. Some customers said they have tried repeated phone calls and before hanging up, customer service has assured them their memberships were canceled. A month later, however, they say another $49.99 Fabletics charge appears on their credit cards.

What Are Actual Customers Saying about Fabletics?

According to the Better Business Bureau website, an unhappy Fabletics customer named Christine wrote on July 16, 2019, “I cancelled the account and they are still billing me and say I never did, when I had.”

On July 9, 2019, a customer named Jessica wrote on the BBB site that she canceled her subscription on April 11, 2018, but that Fabletics continued to charge her card “at different times and even skipping months.”

Due to banking issues, she wrote she had to change card numbers twice in the past year. Jessica says that her bank told her that Fabletics is able to obtain personal information even after the account is canceled.

Jessica wrote, “So they were getting my new card [numbers] each time and billing me for a subscription I did not even have.”

Will Fabletics Refund Money?

Many consumers say the company is not cooperative about refunding any money. Unhappy customers have reported that, even if the consumer does not wish to buy any more products from Fabletics, the most they can expect is a credit on their Fabletic’s account that can be used towards a future Fabletics purchase.