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This settlement is closed!
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A settlement has been reached in a class action lawsuit alleging WEN hair products caused some users to suffer hair loss, hair damage or scalp irritation.
If you purchased and/or used WEN hair care products, you may be entitled to compensation from the class action settlement.
Hundreds of plaintiffs have filed class action lawsuits against the manufacturers of WEN after they allegedly suffered hair loss and/or scalp injuries after using the hair care products.
One of the first WEN class action lawsuits was filed by plaintiff Amy Friedman of Florida. She says that she purchased a WEN Cleansing Conditioner product and began losing significant amounts of hair within two weeks of using the product.
Friedman says she relied on claims suggesting that “WEN is gentle enough to use every day” and that “WEN isn’t like an ordinary shampoo so you want to use more of it, not less.”
According to the WEN class action lawsuit, the defendants knew that the products suffered from a serious design defect but failed to warn consumers that WEN hair care products could cause significant hair loss.
In July 2016, the U.S. Food and Drug Administration launched an investigation into the WEN hair care products after it received a number of reports from consumers about the products.
In December 2015, the parties began mediation in order to resolve the WEN class action lawsuits.
Defendants Guthy-Renker LLC and WEN by Chaz Dean Inc. deny the allegations but have agreed to a class action settlement in order to avoid the cost and risk of trial. They have agreed to pay more than $26 million to settle the WEN hair care class action lawsuit.
The WEN class action settlement was preliminarily approved on Oct. 28, 2016.
If you would like to opt out of or object to the WEN class action settlement, you must do so no later than Feb. 10, 2017.
Who’s Eligible
Class Members of the WEN hair care settlement include consumers who purchased for personal or home use at least one of the following WEN products between Nov. 1, 2007 and Sept. 19, 2016:
• Cleansing Conditioner
• Re-Moist Mask
• Treatment Mist Duo
• Treatment Oil
• SIXTHIRTEEN Ultra Nourishing Cleansing Treatment
• Re-Moist Intenstive Hair Treatment
• Styling Crème
• Anti-Frizz Styling Crème
• Nourishing Mousse
• Volumizing Treatment Spray
• Replenishing Treatment Mist
• Defining Paste
• Straightening Smoothing Gloss
• Smoothing Glossing Serum
• Glossing Shine Serum
• Finishing Treatment Crème
• Volumizing Root Lift
• Texturizing Spray
• Detangling Treatment Spray
• Men Control Texture
• Men Hair and Body Oil
• Bath Body and Hair Oil
• Texture Balm
Potential Award
Up to $20,000.
Tier 1: Class Members can file a claim for a one-time payment of $25 for claims of personal injury after using WEN or alleged false statements regarding WEN.
Tier 2: Class Members with Documented Adverse Reaction Claims for personal injuries such as hair loss, hair damage, scalp irritation and emotional distress may submit a claim for up to $20,000.
NOTE: Payments may be reduced on a pro rata basis depending on the total number of valid claims filed.
Proof of Purchase
Class Members who submit a Tier 2 claim must provide evidence supporting their damage to hair and/or scalp; duration of physical injury; emotional damage; out-of-pocket expenses and/or medical history. The following forms of evidence will be accepted by the Settlement Administrator in support of a Tier 2 claim:
• Before and after photographs showing damage to your hair and/or scalp
• Video testimony by the Class Member describing the claimed injury
• Medical records, doctors’ notes, test results and/or a statement from a licensed medical professional about the hair loss or scalp damage
• Written or video statement from the Class Member’s hair stylist about the amount of hair loss suffered
• Written or video statements from other witnesses who can testify about the damage to the Class Member’s hair and/or scalp and the effect it had on the Class Member.
- Proof of purchase is not required to submit a Tier 1 claim. However, Class Members must declare under the penalty of perjury that all the information provided in the Claim Form is true and correct.
Claim Form
Claim Form Deadline
4/28/2017
Case Name
Friedman, et al. v. Guthy-Renker, et al., Case No. 2:14-cv-06009-ODW, in the U.S. District Court for the Central District of California
Final Hearing
6/5/2017
UPDATE: The Wen class action settlement final hearing was continued until July 24, 2017. We appreciate your ongoing patience. Top Class Actions will continue to provide updates as we learn more.
UPDATE 2: The Wen class action settlement was granted final approval on August 21, 2017. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
UPDATE 3: On September 14th, 2017, an appeal to the Wen class action settlement was filed. Claims will not be paid until all appeals are exhausted. We appreciate your ongoing patience. Top Class Actions will continue to provide updates as we learn more.
UPDATE 4: As of December 29, 2017, all appeals to the Wen class action settlement have been dismissed. It is not known at this time how quickly claims will be paid. Top Class Actions will continue to provide updates as we learn more.
UPDATE 5: The settlement website has been updated stating Tier 1 payments will take place by January 12, 2018 and Tier 2 payments will take place by March 9, 2018. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
UPDATE 6: On Jan. 16, 2018, Tier 1 Class Members who filed a valid claim for the WEN Hair Care class action settlement started receiving checks in the mail worth $25. Congratulations to all of our Top Class Actions viewers who filed a claim and got PAID!
Settlement Website
www.WENClassSettlement.com
Claims Administrator
WEN Settlement Administrator
c/o Dahl Administration
P.O. Box 3614
Minneapolis, MN 55403-0614
1-888-247-5266
info@WENClassSettlement.com
Class Counsel
Janet Varnell
Brian Warwick
VARNELL & WARWICK PA
William Anderson
CUNEO GILBERT & LADUCA LLP
Neville Johnson
JOHNSON & JOHNSON
Defense Counsel
Counsel for Guthy-Renker LLC:
Dina M. Cox
Janelle P. Kilies
LEWIS WAGNER LLP
Counsel for WEN by Chaz Dean Inc.:
Barry R. Schirm
Michael B. Giaquinto
HAWKINS PARNELL THACKSTON & YOUNG LLP
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944 thoughts onWEN Hair Care Products Class Action Settlement
I used this and had irritation problems. My scalp itched and had a rash. After a month I called them…they told me I needed to use more of the product each time (pumps) and rinse better. My stylist told me to stop using the product. After another month or so using normal salon purchased shampoo (Biolage) I am fine. This was about a year ago. I am not sure the exact type ..but I believe it was a fall scent (pumpkin something). Having said this…the accessorie products and comb were wonderful and I would still by them if it crossed my mind when purchasing like products. I wish it had worked.?
……..buy..not by!!! Oops.
I have been a client of Chaz since he was a very young hair artist/stylist working for a Beverly Hills company. The moment WEN was on the shelves, and perhaps long before distribution, Chaz used the product on my hair. My hair, though fine, I had a lot of it, and at all times using WEN and Chaz’s hand-on expertise, my hair has been gorgeous, so much so, when I’d leave his salon and literally men and woman would follow me down the street and ask who my stylist was and what products I used. Being in the TV industry, my appearance is vital to my job, and I have turned on hundreds of people to WEN: none have had any problems and ALL have thanked me. It is sad that such a SMALL hand full of people have filed these complaints. Hair loss and baldness is caused in so many ways, including but not limited to side effects of medications, peroxide used in hair coloring, people who consume more than one glass of alcohol a day, especially those who drink hard liquor, stress, pregnancy, the list is endless including the food you eat. WEN, Chaz, should not be responsible for other people’s behaviors and lifestyles, but I applaud him for not pursuing this what would be a costly and long litigation. Though I wish he went forward, because I know that there would be hundreds if not thousands of woman like myself who would come forward and testify to the few woman who blamed WEN for their hair loss. To wit, everybody should file a complaint who used WEN and take the $25 and in support of Chaz,and our beautiful hair– use that settlement money to buy another bottle of WEN. This is truly how we can show Chaz how much we appreciate him and his products.
Speak for yourself but don’t try to bash the people like myself who actually was affected by this conditioner! Until you go through what I have been through with these bald spots (From WEN) then u can judge but until then? That’s good if it helped you and your friends but for some of us, it didn’t turn out good. Everybody’s different??♀️
I agree with you. I’m natural, no chemicals. I would wash my hair and I would get a hand full of hair. I had to go to the doctor and dermatologist.
my son is 18 and his hair is falling out he don’t take medications but yet he has bald spots and thinning and orange and gray hair and facial hair bad itching really?
I’m balding on my left temple due to the use of this product.
I had great hair my whole life. Fine, but a lot of it. My identity was my hair, styling, coloring, babying it always. My mom turned me on to WEN thru QVC and bought my first bottles. I kept using it because I thought it was great for my hair. Within 2 years, my hair started thinning drastically and breaking off at the crown and where i sleep. I’ve spent hundreds of dollars on extensions and hair pieces and have been terrified to color my hair.
I’ve never had hair issues and had been using Wen for a couple of years then developed bald spots. The Derm Dr said alopecia but didn’t know from what. I stopped using Wen, received monthly injections in my scalp and finally after 6 months of horrible injections my hair is growing back. I will never use WEN again.
The settlement administrator should have a number where a live person gets on the phone and actually answers your questions. I’ve been leaving messages and trying to get in touch with them for the longest. It’s ridiculous! I need to make sure they received my claim!
it burned my scalp and made my hair fall out to bad i did’t take pictures and report it when it happened. did tell a company rep about it to cancel my shipment
Just want to make statement that I have not had irritation to scalp or loss of hair. Hair more manageable and growing like crazy. Lots of body and brings out natural curl. Feel bad if others have had bad experiences. I have tried many of his formulas and most in 32 oz bottles so have used a lot! Will continue as for me it is a real treasure. Just hoping these people have ruled out possible hair diseases and stress. I hear pregnancy can cause hair issues as well. Just really feel bad for the Wen organization as I am certain they meant no harm in creating the products.
I had a beautiful head of hair all my life and since using WEN I have gone bald on the entire crown of my head and on the left side of my head. I have zero health problems and have never had any hair loss until using WEN. So just because it hasn’t affected you doesn’t mean it hasn’t affect Millions of women!!!
I have been using WEN for 4 yrs; no hair loss. Actually it helped tremendously when I had shingles on my face and head. My hair is growing back in that area. WEN TeaTree is the only thing I use.
at first my hair was soft and now i have permanent bald spots