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This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
Symantec Corp. and Digital River Inc. have agreed to settle a class action lawsuit alleging they misrepresented some of their products. If you purchased Extended Download Service (EDS) for Norton products or Norton Download Insurance (NDI) between Jan. 23, 2005 and March 10, 2011, you may be eligible to receive a payment from the class action settlement.
The class action lawsuit, which was initially filed in January 2011, alleges that Symantec and Digital River misrepresented that EDS and NDI were necessary if a customer wanted to re-download their software more than 60 days after purchase and that Symantec failed to disclose that customers could re-download their Norton software for free or buy EDS later if needed.
The Norton class action lawsuit alleges violations of consumer protection laws, including the Minnesota Consumer Fraud Act, California’s Unfair Competition Law and California’s Consumer Legal Remedies Act, by failing to disclose to Class Members that a variety of free alternative methods to re-download purchased software existed. The defendants have denied the allegations. However, the court certified the class action lawsuit on March 31, 2014.
The parties participated in mediation, resulting in this class action settlement. Although the defendants deny any wrongdoing, they agreed to settle the class action lawsuit to avoid the time, costs and risks of further litigation. The Norton download insurance settlement was preliminarily approved on Oct. 8, 2015.
UPDATE: As of June 29, 2016, the Symantec Norton Insurance class action settlement is still under appeal.  Claims will not be paid until all appeals are exhausted.  We appreciate your ongoing patience. Top Class Actions will continue to provide updates as we learn more. Keep checking back and let us know when you receive a check in the comments section below or on our Facebook page.
UPDATE 2: On April 28, 2017 the Court of Appeals affirmed the District Court’s final approval of the Symantec Norton Insurance settlement.  According to the settlement website, claims will be paid in late July 2017.
UPDATE 3: On July 28, 2017, Top Class Actions viewers who filed valid claims for the Symantec Norton class action settlement started receiving checks worth as much as $400.
Who’s Eligible
Class Members of the Symantec class action lawsuit include all persons in the United States who purchased Extended Download Service (EDS) for Norton Products or Norton Download Insurance (NDI) between Jan. 24, 2005 and March 10, 2011.
Potential Award
$50.
Class Members will receive a cash payment of $50 for each Download Service they purchased during the Class Period, subject to a pro rata reduction if the total claims exceed the Net Settlement Fund.
Proof of Purchase
N/A. When submitting the Claim Form, Class Members will be asked to indicate the number of times they purchased EDS or NDI during the Class Period.
Claim Form Deadline
2/18/2016
Case Name
Devi Khoday, et al. v. Symantec Corp. and Digital River Inc., Case No. 0:11-cv-00180-JRT-FLN, in the U.S. District Court for the District of Minnesota
Final Hearing
N/A
Settlement Website
Claims Administrator
Khoday v. Symantec Corp.
c/o GCG
P.O. Box 10081
Dublin, OH 43017-6681
1-855-382-6395
info@DownloadInsuranceSettlement.com
Class Counsel
COHEN MILSTEIN SELLERS & TOLL PLLC
THE WENTZ LAW FIRM
LOCKRIDGE GRINDAL NAUEN PLLP
MCLAUGHLIN & STERN LLP
Defense Counsel
Counsel for Symantec:
LATHAM & WATKINS LLP
Counsel for Digital River:
SKADDEN ARPS SLATE MEAGHER & FLOM LLP
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73 thoughts onSymantec Norton Insurance Class Action Lawsuit Settlement
submitted lenlui yan
submitted konsi ok
I would like all the time and monies, back that I have wasted repairing peoples computers due to this companies software, its a virus in its self. it eats up memory just to operate, people had to upgrade there memory just because it slowed down the computer like it had a virus. You need to download a tool just to remove it because its so infected in the operating system like a virus. The same can be said about McCrappy too.
I should sue for unreasonable burden to file. Fraud for consumers who are eligible to receive their hard earned money back.
If they have contacted me they obviously have all of the information they need. Just send me the check. I do not have every receipt for everything I purchased in 2011.
unlike MOST claim forms you cannot obtain and complete THIS one online. I am not one to mail things in, I always forget. Geez the ONE time I have purchased a bogus product and I cannot fill it out online to receive a reimbursement. pitiful. I have been trying to about 30 mins now.
Having reviewed the postcard, I see as usual it is nearly impossible to make a claim for the always small payment on these class actions. Who has the records needed to make the claim? Meanwhile as usual, the lawyers will get rich as we know is the reason they fleece the corporations!! How could they possibly be entitled to 20,000,000 plus expenses!! This is absurd,
The addresses are above. Take a look I think there are three contacts. Maybe fill out 3 copies from one original one and make three copies and send to each entity and keep one for you.
well for one thing khoday v symantic download claim form took all of my ink it has a strip of black ink 3 in wide all most the lenth of the page all so no address number on the form or on the on line add so now what do i do i all so aplided on line but the form said to onle mail it so now no address so like i said now what my home number is 989-426-5300 mornings only thanks 9 -5 !
UPDATE: A settlement has been reached in the Norton download insurance class action lawsuit. The class action settlement was preliminarily approved on Oct. 8, 2015. This article has been updated with more information about the settlement and important deadlines. Visit http://www.DownloadInsuranceSettlement.com for detailed claim filing instructions.