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A $13.5 million class action settlement will benefit Rooms To Go customers who allegedly didn’t get the upholstery protection plan they paid for.
Plaintiffs Benjamin Hankinson, James Guerra, and Jeanette Gandolfo filed this Rooms To Go class action lawsuit in August 2015, raising claims against R.T.G. Furniture Corp. and several of its associated business entities, which together do business as Rooms To Go.
The plaintiffs were later joined by co-plaintiffs Lisa Palmer, Donald Anderson, and Lisa Prihoda. A separate Rooms To Go class action lawsuit was filed by plaintiff Kenny Triplett in December 2016.
Rooms To Go sells furniture through its website and brick-and-mortar retail stores. The plaintiffs take issue with upholstery protection plans that Rooms To Go offers in conjunction with purchases of its furniture, at a cost of 10 percent of the furniture’s purchase price.
These plans are known as the ForceField Fabric Protection Plan and the ForceField Leather Protection Plan. Under these plans, Rooms To Go treats the furniture’s upholstery with a stain protectant and offers a three-year warranty against certain stains that can’t be removed with the provided cleaner.
According to the plaintiffs, Rooms To Go failed to properly apply the protectant to furniture covered by the ForceField plan. They claim the protectant was applied poorly or not at all. Outside testing revealed that no protectant had been applied to furniture that was sold with a ForceField protection plan, the plaintiffs claim.
Palmer additionally claims that she was charged for a ForceField protection plan even though she never purchased one.
Rooms To Go continues to deny the plaintiffs’ claims. The settlement does not require Rooms To Go to admit any fault, and the court has made no determination as to liability.
The parties secured preliminary approval of this class action settlement in August 2017. Under terms of the Rooms To Go class action settlement, Rooms To Go will pay up to $13.5 million in valid Class Members’ claims. Claimants may choose to receive either a partial cash rebate or a voucher good toward one future Rooms To Go purchase.
To make a claim, Class Members must submit the Claim Identification Number that was provided in their email or postcard notice.
Class Members have until Nov. 17, 2017 to submit a written objection to the settlement’s terms or request to be excluded from the settlement.
Who’s Eligible
The settlement Class covers all persons who, within the U.S. and during the Class Period, purchased a ForceField fabric or leather protection plan from Rooms To Go or any of its affiliates, excluding any protection plans that sold for $8 or less.
The beginning of the Class Period varies depending on the applicable state. In all cases, the Class Period ends on Aug. 4, 2017, the date of preliminary approval of the settlement.
Potential Award
Up to $125.
Qualifying Class Members may choose one of the following settlement benefits:
A check for 10 percent of the total amount they paid Rooms To Go for the ForceField protection plans purchased within the Class Period. If claims for cash exceed $13.5 million, the payment amounts will be reduced on a pro rata basis; or
A merchandise voucher worth 45 percent of the total amount paid for all ForceField protection plans purchased within the Class Period, up to a maximum value of $125. The voucher is good toward a new purchase from a Rooms To Go store within the U.S. (though not for online purchases). There is no limit on the number of merchandise vouchers available under the settlement.
Proof of Purchase
The settlement website does not mention any need to provide proof of purchase.
Claim Form Deadline
1/15/2018
Case Name
Hankinson, et al. v. RTG Furniture, et al., Case No. 9:15-cv-81139, in the U.S. District Court for the Southern District of Florida
Final Hearing
12/15/2017
UPDATE: The Rooms To Go ForceField Protection Plan Class Action Settlement was granted final approval on December 15, 2017. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
Settlement Website
Claims Administrator
Hankinson, et al. v. RTG Furniture Corp. Settlement Administrator
c/o Kurtzman Carson Consultants
P.O. Box 404018
Louisville, KY 40233-4018
1-855-505-1506
Class Counsel
Douglas J. McNamara
Eric A. Kafka
Theodore J. Leopold
Leslie M. Kroeger
Diana L. Martin
COHEN MILSTEIN SELLERS & TOLL PLLC
Defense Counsel
Jamie Zysk Isani
Corey Lee
Walfrido J. Martinez
HUNTON & WILLIAMS LLP
Randi Engel Schnell
Frank M. Lowrey IV
Joshua F. Thorpe
BONDURANT MIXSON & ELMORE LLP
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74 thoughts onRooms To Go ForceField Protection Plan Class Action Settlement
If they didn’t give treatment, why do you get back 10% instead of 100% plus penalty. I should start a scam if I knew I only had to pay back 10% of what I stole. I never got a claim number. Have leather sofa that became stained when I used leather cleaner they gave at the store
I agree 100%. I bought a sectional… had some stains that wouldn’t come out… (I did purchase the protection package… and keep in mind, the couch is only a year and half old). I called RTG, they sent out a guy to “clean” the stains. He walked in the door.. the first thing he asked me, was “do you have a cloth”. I gave him a hand towel.. he started to work on the couple of stains on the couch.. and rudely said, “I’m not cleaning the whole couch”. well….the whole couch wasn’t stained. Then he proceeded to tell me that I can buy this stain cleaner at lowes. The couch dried… The stains were still there. matter of fact the couch looked worse. so disappointing. I love RMG… and have been doing business with them for years. :( but wrong is wrong, and right is right… 100% of what we paid for the fabric protection should be reimbursed… and furniture replaced if necessary.
I can’t find the beginning date for this claim. What is the time or date of the oldest purchase that can be included.
The FAQs provide a link to the settlement agreement that outlines the class period: https://eclaim.kccllc.net/caclaimforms/rth/Faqs.aspx#q8
I have not received a claim #
How do I proceed with claim?
You can contact the settlement administrator to inquire about the status of your claim:
Hankinson, et al. v. RTG Furniture Corp. Settlement Administrator
c/o Kurtzman Carson Consultants
P.O. Box 404018
Louisville, KY 40233-4018
1-855-505-1506
Will particapation in this class action suit relinquish or void the current warranty
You can contact the settlement administrator to inquire about the status of your claim:
Hankinson, et al. v. RTG Furniture Corp. Settlement Administrator
c/o Kurtzman Carson Consultants
P.O. Box 404018
Louisville, KY 40233-4018
1-855-505-1506
We bought 4 chairs and a kitchen table from them and the chair legs would work loose and wobble. After repeatedly tightening the allen bolts for the legs and after over a year I threw them out. THEN we get a notice they were recalled so we contacted and everything seemed great. The replacement chairs arrived but they would not give them to us because we still didn’t have the old ones to return LOL. WHO WANTS TO TRUST THEIR 70 Y.O. MOTHER ON DEFECTIVE CHAIRS !! Who has the room or (even a reason why) to just put aside 4 defective Kitchen chairs. These ppl are SCAMMERS STAY AWAY !!
I have not received a claim #
How do I proceed with claim?
You’ll need to contact the settlement administrator to inquire about your claim number. You can try the toll free number or writing the POB listed in the article. You can also try contacting KCC through their corporate offices: 866-381-9100 or info@kccllc.com. Your other option is to contact class counsel. Counsel is listed in the article and can be Google for contact information. We wish you the best of luck in getting your claim submitted!
It states you must also show proof of purchase from Rooms To Go and anyone they have on file for claims would’ve had a generated notice with access to a claim number.
Peggy and Amanda,
After reading the info on the website, it states to be included in this suit you should’ve received a claim number by postcard or mailthat’s needed to file. It states you must also
Neither have I received a claim number as I’ve moved also. How do we file without the claim number? The claim form has no option to file wiyhout a claim number.
In reference to the Rooms To Go claim form requiring me to input a claim # that would have been mailed to me. I moved a couple of years after buying my 3 piece suede sectional couch and am sure they have no way of knowing my new address since i didn’t do a change of address with them but I did purchase the Forced Field Protection Plan. What am I supposed to do about a claim # if I don’t have one? I even bought a small bottle of dry cleaning solution from them. Was always wondering why I had to use this instead of just being able to wipe off spills,I guess cause they didn’t add the Force Field solution to my furniture. Anyway if anyone has any info to help me out I appreciate it.
Id like to know also cause I have no number either
Hey Lois, this is Peggy, thanks for the info. I actually do have my warranty papers etc somewhere so I guess I’ll do some digging and see what I can find out by contacting them. Again thanks.
You’ll need to contact the settlement administrator to inquire about your claim number. You can try the toll free number or writing the POB listed in the article. You can also try contacting KCC through their corporate offices: 866-381-9100 or info@kccllc.com. Your other option is to contact class counsel. Counsel is listed in the article and can be Google for contact information. We wish you the best of luck in getting your claim submitted!
Hey there Top Class Action, I really do appreciate the information you provided me with.