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This settlement is closed!
Please see what other class action settlements you might qualify to claim cash from in our Open Settlements directory!
HP printer owners may be able to take advantage of a $1.5 million class action settlement resolving claims that consumers who tried to use a non-HP ink cartridge would get a fake error message.
If you owned certain HP OfficeJet and/or OfficeJet Pro printers between March 1, 2015 and Dec. 31, 2017 and experienced trouble printing while using a non-HP ink cartridge, you could get cash from this settlement.
The HP class action settlement was reached after consumers accused the tech company of installing HP firmware, called “Dynamic Security,” on certain printers that made it impossible to use any other brand of printer ink.
According to the class action lawsuit, Dynamic Security caused HP printers to display a fake error messages when non-HP printer ink cartridges were used — causing consumers to think that the ink cartridges were faulty. The HP firmware allegedly affected thousands of Class Members.
The plaintiffs also accused HP of funneling money from ink cartridge sales into their own pockets. In fact, according to the class action lawsuit, HP made more money from ink sales than printer sales due to Dynamic Security’s firmware.
The HP firmware class action lawsuit survived a motion to dismiss, and the parties agreed to settle in 2018.
In addition to paying $1.5 million to end the class action lawsuit, HP has also agreed to a prohibition on the use of its firmware, Dynamic Security.
Class Members can claim reimbursement for expenses incurred due to printing interruption they experienced because of an error message they received while using a non-HP ink cartridge in their HP printer.
Expenses can include costs related to printer repair, time spent dealing with the printer interruption, cartridge replacement, or even a replacement printer.
Documentation of expenses is not required for Class Members to make claim; however, those Class Members who can provide proof of printer interruption expenses will be paid out of the settlement fund first.
Then, if there are funds left over, claims without documentation will be divided equally among Class Members.
Class Members have until March 13, 2019 to exclude themselves from the HP firmware class action settlement and until March 26, 2019 to object.
Who’s Eligible
Class Members include those who “owned a Class Printer during the period from March 1, 2015 through December 31, 2017.”
Class Printers include the following models:
- HP OfficeJet Pro 6230
- HP OfficeJet 6812
- HP OfficeJet 6815
- HP OfficeJet 6820
- HP OfficeJet Pro 6830
- HP OfficeJet Pro 6835
- HP OfficeJet Pro 8610
- HP OfficeJet Pro 8615
- HP OfficeJet Pro 8616
- HP OfficeJet Pro 8620
- HP OfficeJet Pro 8625
- HP OfficeJet Pro 8630
- HP OfficeJet Pro X451dn
- HP OfficeJet Pro X451dw
- HP OfficeJet Pro X476dn
- HP OfficeJet Pro X476dw
- HP OfficeJet Pro X551dw
- HP OfficeJet Pro X576dw
Potential Award
$100 to $150, though payments will vary based on the number of valid claims and actual out-of-pocket expenses.
Class Members can get reimbursed for costs related to the print interruption including buying new ink cartridges, a new printer, or hiring printer repair services, as long as they provide documentation for the out-of-pocket expenses.
According to the motion for preliminary approval of the HP class action settlement, about 50,000 customers may be eligible to file a claim.
“On the optimistic assumption that 20 percent of these class members make a claim, the average payment per class member would be $150…While such individual expenses vary, a full set of HP replacement cartridges costs about $100 and a replacement HP printer costs about $150,” the motion for preliminary approval states.
Proof of Purchase
Printer model, the month and year of the printer interruption, and the brand of non-HP printer ink used. Documentation of expenses related to the printer interruption is not required; however, Class Members who provide documentation will be paid out of the settlement fund before non-documented claims.
Documented claims require receipts, photographs, debit/credit card statement of out-of-pocket expenses that relate to print interruption including buying a new ink cartridge, replacement printer, or printer repair services.
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
03/08/2019
Case Name
In re: HP Printer Firmware Update Litigation, Case No. 5:16-cv-05820-EJD, in the U.S. District Court for the Northern District of California, San Jose Division
Final Hearing
04/25/2019
UPDATE: The HP OfficeJet Printer Firmware Class Action Settlement was granted final approval on April 25, 2019. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
UPDATE 2: On Nov. 26, 2019, our readers started receiving settlement checks from the HP printer firmware resolutionworth as much as $164.20. Congratulations to everyone who filed a claim and got PAID!
Settlement Website
Claims Administrator
HP Firmware Settlement
c/o Epiq
P.O. Box 4079
Portland, OR 97208-4079
1-877-861-1101
Class Counsel
GIRARD GIBBS LLP
LAW OFFICES OF TODD M. FRIEDMAN PC
JOSEPH SAVERI LAW FIRM INC
Defense Counsel
GIBSON DUNN & CRUTCHER LLP
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187 thoughts onHP OfficeJet Printer Firmware Class Action Settlement
My HP OfficeJet Pro 8715 recently (12-31-21) stopped printing when I tried to replace the Black cartridge with a brand new Official sealed HP Black Cartridge that had an expiration date of 2022/02. It also would not take a HP black cartridge refilled by Costco. There seems to be a lot more Dirty Work going on by HP than meets the eye. I am Junking the 8715 and will never own another HP product of any kind.
Same thing happened with my 8702 Officejet
Yes, I too have been having trouble with my all-in – one HP printer because Instaink holds it hostage! I can’t any longer afford it because I am now on disability. Last year I tried to use it with regular ink but it won’t work. $300 down the drain.
Complied with all the requirements, expected a payment.
In February 2020, contracted Covid, which I suffered through until May 2020. Right away, I went into Long Covid and have been getting major illness after major illness ever since. I’m still in a very bad state.
This caused me to lose track of the settlement until today when I found paperwork about it while sorting a file out.
Imagine my surprise and anger to find that everyone else was paid (mostly) and the case is closed.
Also, my printer stopped working in 2020. I can’t afford to replace it.
Thanks HP. I’ve bought nothing else for over 30 years.
Case closed on that HP.
Easy Fix
DO NOT BUY HP PRODUCTS OR PRINTERS
They are apparently at it again even after previous rulings and settlements. A new firmware update dated 20201120 has bricked my HP printer. What is my recourse?
I didn’t apply for this settlement because I didn’t keep receipts. But I did throw away new perfectly good off-brand cartridges when they were rejected by my HP OfficeJet Pro 8620. Now the printer is acting up saying that the printhead is missing, not detected or not installed properly.
My HP Officejet Pro 7740 is held hostage! I was part of the above class action suite and was awarded money. Now HP is still doing it! How can they be sued again? Even worse than before? They just don’t get it. I will never buy another HP product and believe me, I have spent over $25,000 with them over the years.
You need to update your firmware to the newest version to fix the problem error messages.
I want to know the answer too! I am now on disability and can’t afford Instaink so will have to give my $300 printer to someone who can.
It seems HP have once again forced a firmware upgrade that is disabling printing with non-HP cartridges. Are they now in some form of “contempt of court” for re-offending?
Is there any recourse for us, short of creating another class action?
Seems extraordinary that they can pay out $1.5M then carry on as if it never happened. I guess it shows how much money they are making by over-pricing their cartridge products.
Any thoughts?
Jeremy
Hi Jeremy, I believe that HP is in “contempt of court” also. And it most definitely involves what they have led consumers to believe about being able to use Non-HP Printer Ink Cartridges in HP Printers. HP is still lying about this.
HP has disabled my HP Officejet 4620 Series from printing anything that has the need for black ink, due to my installing a non-hp black ink cartridge into it. That means that anything in text form does not get printed. I only get blank pages. Yet, when I ask what my “ink cartridge levels” are, it shows that the black ink cartridge that was full when I installed it, has now gotten much lower. But the printer refuses to print out anything that calls for the use of black ink.
I feel as though HP is still lying about the use of non-hp ink cartridges in their printers. They may have put an end to using a particular Firmware but they haven’t put an end to their lies.
To be honest, I feel that the $1.5 million settlement was like a slap on the hand WITH a nylon to them because they obviously haven’t learned a lesson from it. I hope something can be done so that this doesn’t continue on as it currently STILL is.
Leisa
I agree Jeremy. Hard to believe that HP just doesn’t get it. Look, I would pay a little more for a printer just as long as I can use whatever ink I want. To hold a printer hostage is criminal.
That’s because $1.5 is nothing but lunch money for HP to continue with their everyday scam routine, that will gain them billions in comparison. So it pays off for them to settle and continue their illegal actions.
My Deskjet 2540 is having the same problems now. It started several months ago.
Is there an HP email address to inform them of the problem and give them a chance to correct it?
02/20/2021
You need to update your firmware to the newest version to fix the problem error messages.
I tried to contact Instaink and they said I could just put in any ink and cancel subscription but they lied!
Why arent they being sued for disabling your printer if your subscription hadnt been paid rendering your pinter worthless
I agree! My mom’s printer is being held hostage as well.
Shouldnt HP know whose printers were sabotaged? I NEVER recieved any info on this suite and I am STILL enrolled. AND they know I replaced my printer 2xs
Ya i didnt even know and i am DEFINITELY in their system with multiple printers they know they sabotaged my printer.