HP OfficeJet Printer Firmware Class Action Settlement

HP printer owners may be able to take advantage of a $1.5 million class action settlement resolving claims that consumers who tried to use a non-HP ink cartridge would get a fake error message.

If you owned certain HP OfficeJet and/or OfficeJet Pro printers between March 1, 2015 and Dec. 31, 2017 and experienced trouble printing while using a non-HP ink cartridge, you could get cash from this settlement.

The HP class action settlement was reached after consumers accused the tech company of installing HP firmware, called “Dynamic Security,” on certain printers that made it impossible to use any other brand of printer ink.

According to the class action lawsuit, Dynamic Security caused HP printers to display a fake error messages when non-HP printer ink cartridges were used — causing consumers to think that the ink cartridges were faulty. The HP firmware allegedly affected thousands of Class Members.

The plaintiffs also accused HP of funneling money from ink cartridge sales into their own pockets. In fact, according to the class action lawsuit, HP made more money from ink sales than printer sales due to Dynamic Security’s firmware.

The HP firmware class action lawsuit survived a motion to dismiss, and the parties agreed to settle in 2018.

In addition to paying $1.5 million to end the class action lawsuit, HP has also agreed to a prohibition on the use of its firmware, Dynamic Security.

Class Members can claim reimbursement for expenses incurred due to printing interruption they experienced because of an error message they received while using a non-HP ink cartridge in their HP printer.

Expenses can include costs related to printer repair, time spent dealing with the printer interruption, cartridge replacement, or even a replacement printer.

Documentation of expenses is not required for Class Members to make claim; however, those Class Members who can provide proof of printer interruption expenses will be paid out of the settlement fund first.

Then, if there are funds left over, claims without documentation will be divided equally among Class Members.

Class Members have until March 13, 2019 to exclude themselves from the HP firmware class action settlement and until March 26, 2019 to object.

Who’s Eligible

Class Members include those who “owned a Class Printer during the period from March 1, 2015 through December 31, 2017.”

Class Printers include the following models:

• HP OfficeJet Pro 6230
• HP OfficeJet 6812
• HP OfficeJet 6815
• HP OfficeJet 6820
• HP OfficeJet Pro 6830
• HP OfficeJet Pro 6835
• HP OfficeJet Pro 8610
• HP OfficeJet Pro 8615
• HP OfficeJet Pro 8616
• HP OfficeJet Pro 8620
• HP OfficeJet Pro 8625
• HP OfficeJet Pro 8630
• HP OfficeJet Pro X451dn
• HP OfficeJet Pro X451dw
• HP OfficeJet Pro X476dn
• HP OfficeJet Pro X476dw
• HP OfficeJet Pro X551dw
• HP OfficeJet Pro X576dw

Potential Award

$100 to $150, though payments will vary based on the number of valid claims and actual out-of-pocket expenses.

Class Members can get reimbursed for costs related to the print interruption including buying new ink cartridges, a new printer, or hiring printer repair services, as long as they provide documentation for the out-of-pocket expenses.

According to the motion for preliminary approval of the HP class action settlement, about 50,000 customers may be eligible to file a claim.

“On the optimistic assumption that 20 percent of these class members make a claim, the average payment per class member would be $150…While such individual expenses vary, a full set of HP replacement cartridges costs about $100 and a replacement HP printer costs about $150,” the motion for preliminary approval states.

Proof of Purchase

Printer model, the month and year of the printer interruption, and the brand of non-HP printer ink used. Documentation of expenses related to the printer interruption is not required; however, Class Members who provide documentation will be paid out of the settlement fund before non-documented claims.

Documented claims require receipts, photographs, debit/credit card statement of out-of-pocket expenses that relate to print interruption including buying a new ink cartridge, replacement printer, or printer repair services.

Claim Form

CLICK HERE TO FILE A CLAIM »

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

03/08/2019

Case Name

In re: HP Printer Firmware Update Litigation, Case No. 5:16-cv-05820-EJD, in the U.S. District Court for the Northern District of California, San Jose Division

Final Hearing

04/25/2019

UPDATE: The HP OfficeJet Printer Firmware Class Action Settlement was granted final approval on April 25, 2019. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.

UPDATE 2: On Nov. 26, 2019, our readers started receiving settlement checks from the HP printer firmware resolutionworth as much as $164.20. Congratulations to everyone who filed a claim and got PAID!

Settlement Website

HPPrinterFirmwareLawsuit.com

Claims Administrator

HP Firmware Settlement
c/o Epiq
P.O. Box 4079
Portland, OR 97208-4079
1-877-861-1101

Class Counsel

GIRARD GIBBS LLP

LAW OFFICES OF TODD M. FRIEDMAN PC

JOSEPH SAVERI LAW FIRM INC

Defense Counsel

GIBSON DUNN & CRUTCHER LLP