California P.F. Chang’s, Pei Wei Call Recording Class Action Settlement

If you live in California and called P.F. Chang’s and/or Pei Wei’s customer service line, you may be eligible for compensation from a $2.7 million call recording class action settlement.

The P.F. Chang’s, Pei Wei call recording class action settlement puts to rest claims that the company violated California call recording laws.

Plaintiffs alleged in a class action lawsuit that their rights as California residents were violated when they called the customer service line of the popular restaurant chain and were not informed that their call could have been recorded.

California call recording lawsrequire that all parties to a phone call consent to the recording of the call. These state laws are why consumers often hear a notification that calls will be recorded when contacting customer service phone lines.

In fact, California’s Constitution is the basis for California call recording laws. Those in California have an inalienable right to privacy — companies that fail to inform Californians that they record calls to and from customer service violate that right and can face steep fines and other consequences.

The restaurant chain admits no liability under the terms of the California P.F. Chang’s, Pei Wei call recording class action settlement.

According to the California P.F. Chang’s, Pei Wei call recording class action settlement, calls in and out of the customer service line did not notify callers that the phone call would be recorded between March 1, 2016 and Sept. 20, 2017.

Class Members include those who were in California who received or made a call to Pei Wei Asian Diner or P.F. Chang’s toll-free customer service line and talked to a representative during these dates. Class Members have until Oct. 5, 2018 to file a claim.

Those who wish to exclude themselves or object to the California P.F. Chang’s, Pei Wei call recording class action settlement have until Oct. 5, 2018 as well.

A final fairness hearing will be held Nov. 13, 2018.

Who’s Eligible

Class Members include those who made or received calls from the P.F. Chang’s or Pei Wei Asian Diner from March 1, 2016 to Sept. 20, 2017 and were not informed that their call would be recorded.

Potential Award

$150 per call (estimate)

Proof of Purchase

Claim ID number and/or the phone number(s) that was used to make or receive the call(s).

Claim Form

CLICK HERE TO FILE A CLAIM »

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

10/5/2018

Case Name

Rabanal v. P.F. Chang’s Bistro Inc., et al., Case No. RG17851208, in the Superior Court for the State of California

Final Hearing

11/13/2018

UPDATE: The California P.F. Chang’s, Pei Wei Call Recording Class Action Settlement was granted final approval on November 15, 2018. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.

Settlement Website

www.PFChangsCallRecordingSettlement.com

Claims Administrator

P.F. Chang’s Call Recording Settlement Administrator
c/o KCC Class Action Services
PO Box 404000
Louisville, KY 40233-4000
1-888-564-2634

info@PFChangsCallRecordingSettlement.com

Class Counsel

Eric A. Grover
KELLER GROVER LLP

Scot Bernstein
LAW OFFICES OF SCOT D. BERNSTEIN APC

Defense Counsel

Michelle Doolin
Darcie Tilly
COOLEY LLP

If you live in California and you did not receive a warning when calling a toll-free number, your call may have been recorded in violation of California law, and you may be entitled to compensation. See if you qualify to file a California call recording class action lawsuit.

LEARN MORE