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This settlement is closed!
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If you live in California and called P.F. Chang’s and/or Pei Wei’s customer service line, you may be eligible for compensation from a $2.7 million call recording class action settlement.
The P.F. Chang’s, Pei Wei call recording class action settlement puts to rest claims that the company violated California call recording laws.
Plaintiffs alleged in a class action lawsuit that their rights as California residents were violated when they called the customer service line of the popular restaurant chain and were not informed that their call could have been recorded.
California call recording lawsrequire that all parties to a phone call consent to the recording of the call. These state laws are why consumers often hear a notification that calls will be recorded when contacting customer service phone lines.
In fact, California’s Constitution is the basis for California call recording laws. Those in California have an inalienable right to privacy — companies that fail to inform Californians that they record calls to and from customer service violate that right and can face steep fines and other consequences.
The restaurant chain admits no liability under the terms of the California P.F. Chang’s, Pei Wei call recording class action settlement.
According to the California P.F. Chang’s, Pei Wei call recording class action settlement, calls in and out of the customer service line did not notify callers that the phone call would be recorded between March 1, 2016 and Sept. 20, 2017.
Class Members include those who were in California who received or made a call to Pei Wei Asian Diner or P.F. Chang’s toll-free customer service line and talked to a representative during these dates. Class Members have until Oct. 5, 2018 to file a claim.
Those who wish to exclude themselves or object to the California P.F. Chang’s, Pei Wei call recording class action settlement have until Oct. 5, 2018 as well.
A final fairness hearing will be held Nov. 13, 2018.
Who’s Eligible
Class Members include those who made or received calls from the P.F. Chang’s or Pei Wei Asian Diner from March 1, 2016 to Sept. 20, 2017 and were not informed that their call would be recorded.
Potential Award
$150Â per call (estimate)
Proof of Purchase
Claim ID number and/or the phone number(s) that was used to make or receive the call(s).
Claim Form
NOTE:Â If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
10/5/2018
Case Name
Rabanal v. P.F. Chang’s Bistro Inc., et al., Case No. RG17851208, in the Superior Court for the State of California
Final Hearing
11/13/2018
UPDATE: The California P.F. Chang’s, Pei Wei Call Recording Class Action Settlement was granted final approval on November 15, 2018. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
Settlement Website
Claims Administrator
P.F. Chang’s Call Recording Settlement Administrator
c/o KCC Class Action Services
PO Box 404000
Louisville, KY 40233-4000
1-888-564-2634
info@PFChangsCallRecordingSettlement.com
Class Counsel
Eric A. Grover
KELLER GROVER LLP
Scot Bernstein
LAW OFFICES OF SCOT D. BERNSTEIN APC
Defense Counsel
Michelle Doolin
Darcie Tilly
COOLEY LLP
If you live in California and you did not receive a warning when calling a toll-free number, your call may have been recorded in violation of California law, and you may be entitled to compensation. See if you qualify to file a California call recording class action lawsuit.
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51 thoughts onCalifornia P.F. Chang’s, Pei Wei Call Recording Class Action Settlement
I don’t know the mailing date because I haven’t asked since they aren’t late yet. If you want to email the class attorney, you can find the contact information under the FAQ on the website. I can’t post the email or phone here from what I know because it will be blocked. If you email then and get a mailing date, or any important information, please pass it along!
Did u guys receive a check yet
No, the earliest that they are expected to go out is the end of the month. E-mail the class attorney if you have any questions regarding the exact mailing date
Dee is there an exact date yet?
I didn’t see an appeal when I checked last night. Based on the settlement agreement, checks should go out in 45 days. The payments will be $230-260 per call
The effective date was Thursday or Friday, so 45 days from now. If you have any questions then email the class attorney. He’s responsive
How can you make sure that your name was on list I haven’t received an emails
I didn’t see an appeal when I checked last night. Based on the settlement agreement, checks should go out in 45 days. The payments will be $230-260 per call
Can someone share the instructions from the notice you received this week? I had one in my USPS Informed and then the mailman delivered it to someone else. Or they lost it. It never showed up in my mailbox. I’m glad to hear it wasn’t a check. Did it give a website or address to send receipts to?
I know it’s probably a denial letter . Will update when in my hand
Informed shows a document coming today so apparently it’s a denial??
Your right. I need to check my mailbox. I’ll post asap
Was it a denial???
It was asking for receipt showing you either called from california or stayed in california with a california phone number
Could you share the instructions from the notice you received? I had the same thing in my USPS Informed and then the mailman delivered it to someone else. Or they lost it. It never showed up in my mailbox. I’m glad to hear it wasn’t a check. Did it give a website or address to send receipts to?
So it wasn’t a rebate check
I have a check in informed delivery today
Denials are in the mail today.
Was it a check?
Shelley,
sorry but no you do not
I also have a check today in usps informed delivery.
Modesto, CA
Was it a denial? I see something in my informed delivery coming today too
Could you share the instructions from the notice you received? I had the same thing in my USPS Informed and then the mailman delivered it to someone else. Or they lost it. It never showed up in my mailbox. I’m glad to hear it wasn’t a check. Did it give a website or address to send receipts to?
If the lawsuit applies, it is their right to collect. The other party sure took advantage, didn’t they? Why are YOU on this site? Smh
ad me.