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Frontier Airlines has been hit with a class action lawsuit by passengers who claim that the airline has not refunded them for their cancelled flights due to the coronavirus.
Plaintiffs Nelcy Alexa Rivera-De Leon, Piotr Tchorzewski, and Stephanie Muters say that Frontier has engaged in a scheme to escape their obligation to refund passengers for flights that they never took.
Rivera-De Leon, a resident of Florida, claims that she purchased four tickets to fly on Frontier Airlines between Tampa, Florida and San Juan, Puerto Rico on March 13, 2020 and March 20, 2020.
She states that she paid $483 for her Frontier Airlines tickets for a family vacation, which was to include her husband and two minor children.
Rivera-De Leon’s husband, Roger Zehr, is allegedly active military who was advised that, effective March 13, 2020, he was prohibited from non-military travel for 60 days. When Rivera-De Leon learned that her husband would not be able to travel, she immediately cancelled her trip on the Frontier website, according to the Frontier Airlines tickets class action lawsuit.
She claims that upon cancelling her trip, she was advised by Frontier that she would receive a credit toward a future trip rather than a refund for the purchase price, and that she had until June 11, 2020 to use the credits.
Did Frontier cancel a flight that you were going to take and didn’t provide a refund? Get legal help here.
“Plaintiff Rivera-De Leon cannot apply her flight credits by June 11, 2020 because of ongoing restrictions imposed by COVID-19 that make it impossible for her to make future plans,” the Frontier Airlines tickets class action lawsuit goes on to say.
Rivera-De Leon states that she called Frontier Airlines and has attempted to contact them via Facebook Messenger on numerous occasions, hoping to get a refund for her cancelled flight, but the airline has ignored her calls and has refused to provide her with a refund.
The plaintiffs claim that Frontier is aware of federal law as well as its own conditions of carriage which require the airline to issue passengers refunds for flights that were cancelled because of the coronavirus.
However, as the pandemic grew, Frontier allegedly began to email passengers to preemptively tell them to cancel their flights in return for bonus credits of $50 per ticket or Frontier points.
The Frontier Airlines tickets class action lawsuit maintains that Frontier did not disclose to customers that they were legally obligated to provide them with a full monetary refund.
In addition, the plaintiffs say that Frontier requires customers to use applied credits within 90 days, even though it knew that this was impossible because domestic air travel had come to a standstill and that most passengers were not able to make plans because of the coronavirus.
“Through its misstatements and omissions, Frontier sought to deceive its loyal customers into allowing Frontier to avoid its refund obligations while providing only illusory credits likely to expire before Plaintiffs and the Class can use them,” the Frontier Airlines flights class action lawsuit says.
The plaintiffs also maintain that Frontier has engaged in unfair, unlawful, and unconscionable practices in order to enrich itself at the expense of its customers.
According to the Frontier contract of carriage, the airline contracts with customers that in the case of a force majeure event, Frontier can cancel, divert, or delay a flight without liability except to provide a refund for the unused portion of the ticket.
Thus, the plaintiffs argue, if Frontier cancels a flight, it is contractually obligated to provide a refund for the full fare inclusive of all taxes and fees.
The lawsuit claims that, as a direct result of the coronavirus, many airlines, including Frontier, cancelled or rescheduled flights.
These cancellations continued into April 2020 when Frontier announced that it would be cutting more than 90 percent of flight capacity nationwide in April and expected to be at 35 percent capacity in May.
While some airlines have provided refunds to passengers due to cancelled flights, some, including Frontier have refused to issue refunds to customers, the Frontier Airlines flights class action lawsuit asserts.
“Despite the plain language of its own Contract of Carriage and the guidance issued by the U.S. Department of Transportation, Frontier has engaged in a pattern and practice of denying refunds to its passengers for flights cancelled as a result of the COVID-19 pandemic,” the plaintiffs maintain.
The lawsuit claims that Frontier sought to trick customers into preemptively cancelling their flights in order to relieve the airline of its obligation to issue full monetary refunds for flights that it ultimately cancelled.
Prospective Class Members include: “All persons in the United States who purchased airline tickets through Frontier Airlines, or for flights on Frontier Airlines, to, from or within the States, and sought to cancel their flights, or had their flights cancelled, on or after February 29, 2020.”
The plaintiffs are represented by Kathryn J. Stimson and Jamie Hubbard of Stimson Stancil Labranche Hubbard LLC, Daniel O. Herrera, Christopher P.T. Toure, and Bryan L. Clobes of Cafferty Clobes Meriweather & Sprengel LLP and Joseph G. Sauder of Sauder Schelkopf LLC.
The Frontier Airlines Tickets Class Action Lawsuit is Nelcy Alexa Rivera-De Leon, et al. v. Frontier Airlines Inc., Case No. 1:20-cv-01518, in the U.S. District Court for the District of Colorado.
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46 thoughts onFrontier Airlines Class Action Seeks Refunds for Tickets
Frontier Airlines cancelled my flight and I received an email that my refund was processing….still waiting after 2 weeks, I went back onto the website and I had to cancel it myself and they charged me $23.00 fee to cancel when in fact they cancelled my flight and still charged my some sort of spoilage fee.
I went back to the website and that same flight was still available and a friend of mine booked it…..a week later he got an email saying that his flight was changed from nonstop to having to stay overnight in Philly. WTF!!
I had to cancel flights on Frontier due to COVID vaccination requirements. They charged outrageous fees and will not refund my credit. Our future travel plans do not correspond with the limited time they require for voucher/credit shell use. So frustrating. Countless hours on the phone, emails, and chats provided no relief.
Frontier refused to give me a refund for my tickets in the amount of $673.90 and forced me to take the point or loss my money. I tried to wait until the last day to see if things would change due to mandated pandemic. Being forced to take the points I accepted the 100,000 point because I felt I had no choice. After I found out another person got $100,000 point and only paid $158 for their tickets I tried to contact Frontier, no success. Later tried to use the points and Frontier charged me $75 per person processing fee to use the points plus additional fees. I complained and requested a refund again or a voucher for the money i sent with their airline. Several emails were sent and they led you believe they were concerned about my request. They sent the same email each time I email that this is unfair. “We regret to inform you since you accepted the 100,000 point a refund will not be allow”.
Someone people help!
I booked a flight to Vegas, but covid caused Vegas to basically shut down. Frontier only offer a credit. They refused to refund.
Frontier is now offering 6 month vouchers to people who were unable to use their credit due to the pandemic, even if your credit expired already. I just got my expired credit back!
Had a flight booked in April 2020 on Frontier which was cancelled and we re-booked only to have to cancel due to surge in Covid. Gave us 90 days to re-book at triple the price. Lost about $600.
Frontier is now offering 6 month vouchers to people who were unable to use their credit due to the pandemic, even if your credit expired already. I just got my expired credit back!
We booked April Flights in February and they were cancelled. They pushed us into a voucher without our consent and we were able to rebook flights only to have them cancel that flight too and now say they cannot refund only give more vouchers. Oh and their $50 incentive is a lie and never showed up! 5 tickets! $618.75 original, never saw the extra $250 in vouchers the first time and they just changed it and won’t give us the $250 now!
Would like to join this class action law suit. Please contact me as in how to do this. I am out $411 and I have to many people and spent countless hours on the phone to no avail. This is stealing from money. They will not extend an expired credit. They didn’t even send a reminder email letting people know credits are about to expire. Deceptive. Just ripping people off.
Frontier is now offering 6 month vouchers to people who were unable to use their credit due to the pandemic, even if your credit expired already. I just got my expired credit back!