This settlement is closed!
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VIVID SEATS CLASS ACTION SETTLEMENT UPDATES:
- The Court ordered additional relief to certain Class Members who purchased a ticket through Vivid Seats on or before April 1, 2021, to an event that, at any time from Sept. 29, 2016, through April 1, 2021, was postponed or rescheduled but is not yet cancelled, who resided in California when they purchased the ticket, and who currently hold the ticket to the postponed or rescheduled event that has not yet occurred.
- These Class Members have the option to either do nothing or elect a cash payment by submitting a claim or postmarking a California Request for Cash Payment Form.
- The deadline to request a payment is Feb. 14, 2022.
- More information is available on the settlement website.
- The Court granted final approval to this class action settlement Nov. 1, 2021.
- Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
- The deadline to file a claim has been extended to Nov. 10, 2021, for Class Members who were mailed or emailed notice of the event cancellation settlement as part of the supplemental notice process authorized by the Court in its July 15, 2021, order.
Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement.
All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a ticket through Vivid Seats to an event that, at any time between Sept. 29, 2016, and April 1, 2021, was cancelled or was postponed or rescheduled and has not yet occurred are considered Class Members.
A Vivid Seats class action had accused the company of retroactively discontinuing its long-standing “100% Buyer Guarantee,” which provides ticket buyers with a legally required full cash refund, early in the coronavirus pandemic.
Vivid Seats is an online platform for the buying and selling of tickets to concerts, sporting events, theater productions, and other entertainment. According to the company’s website, Vivid Seats has tickets available for more than 300,000 events.
Vivid Seats Class Action Settlement Benefits
Class Members may file claims either for a credit or a cash payment.
Some Class Members may have already received a credit on their Vivid Seats account toward the purchase of tickets for future events.
The event cancellation settlement agreement extends the expiration date for any such active, non-expired credits through Dec. 31, 2022.
Class Members do not need to take any action to receive this benefit.
However, those who would prefer a cash payment equal to the price of the ticket purchase (including base price, fees, and delivery charges, but excluding insurance charges and any amount paid with a gift card or store or loyalty credit) must submit a claim form.
Anyone who purchased a ticket through Vivid Seats on or before April 1, 2021, to an event between Sept. 29, 2016, and April 1, 2021, that was postponed or rescheduled but was canceled until after April 1, 2021, will be entitled to injunctive relief under the event cancellation settlement agreement.
These Vivid Seats class action settlement Class Members will automatically be entitled to a credit on their account toward the purchase of tickets to future events equal to 110 percent of the purchase price of the ticket or tickets they purchased, less any amount already paid or spent in credit. The credit will be valid through Dec. 31, 2022.
Alternatively, these Class Members may choose to receive a cash payment equal to their ticket purchase price, less any amounts paid using gift cards or store or loyalty credit, to the postponed or rescheduled event that was later cancelled, less any amount already paid or spent in credit. Class Members electing to receive this cash payment must request it from Vivid Seats within 21 days of receiving notice that the rescheduled or postpone event has been cancelled.
A final approval hearing in the Vivid Seats class action settlement is scheduled for Aug. 10, 2021.
The deadline for Class Members to ask to be excluded from or object to the settlement is July 15, 2021.
The deadline to file a claim in the event cancellation settlement is Oct. 27, 2021.
Who’s Eligible
All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a ticket through Vivid Seats to an event that, at any time between Sept. 29, 2016, and April 1, 2021, was cancelled or was postponed or rescheduled and has not yet occurred.
Potential Award
Varies.
- Some Class Members may have already received a credit on their Vivid Seats account toward the purchase of tickets for future events. The settlement agreement extends the expiration date for any such active, non-expired credits through Dec. 31, 2022. Class Members do not need to take any action to receive this benefit.
- Those who would prefer a cash payment equal to the price of the ticket purchase (including base price, fees, and delivery charges, but excluding insurance charges and any amount paid with a gift card or store or loyalty credit) must submit a claim form.
- Anyone who purchased a ticket through Vivid Seats on or before April 1, 2021, to an event between Sept. 29, 2016, and April 1, 2021, that was postponed or rescheduled but was canceled until after April 1, 2021, will be entitled to injunctive relief under the settlement agreement. These Vivid Seats settlement Class Members will automatically be entitled to a credit on their account toward the purchase of tickets to future events equal to 110 percent of the purchase price of the ticket or tickets they purchased, less any amount already paid or spent in credit. The credit will be valid through Dec. 31, 2022. Alternatively, these Class Members may choose to receive a cash payment equal to their ticket purchase price, less any amounts paid using gift cards or store or loyalty credit, to the postponed or rescheduled event that was later cancelled, less any amount already paid or spent in credit. Class Members electing to receive this cash payment must request it from Vivid Seats within 21 days of receiving notice that the rescheduled or postpone event has been cancelled.
Proof of Purchase
No proof of purchase is required.
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
08/30/2021
OR
11/10/2021 if you were mailed or emailed notice of this settlement as part of the supplemental notice process authorized by the Court in its July 15, 2021, order.
Case Name
Nellis, et al. v. Vivid Seats LLC, Case No. 1:20-cv-02486 in the U.S. District Court for the Northern District of Illinois, Eastern Division
Final Hearing
10/27/2021
Settlement Website
Claims Administrator
Vivid Seats Purchase Settlement
c/o Settlement Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103
1-833-321-1231
info@TicketPurchaseSettlement.com
Class Counsel
Steven D. Liddle
Nicholas A. Coulson
LIDDLE & DUBIN PC
Defense Counsel
LATHAM & WATKINS LLP
Read About More Class Action Lawsuits & Class Action Settlements:
54 thoughts onVivid Seats $7.5M Event Cancellation Class Action Settlement
I thought I received the settlement cheque but after having it bounce at the bank, was told the wrong amounts were sent out and then cancelled. I was told my proper cheque was being sent out in 7-10 business days. I still haven’t received it, about 2 months later. I’ve emailed back twice with no reply. Does anyone know how to contact someone by phone or otherwise?
Anyone ever receive their settlement?
Just got ours today
Received it today
I have several thousand dollars out there on tickets to the Crue/Def Leppard.
The concert comes up on 7th,don’t want to go and lose out on refund, but….. if I don’t go do I lose out in both?
This is total bullshit, Vivid seats sucks!!!!!!!!!!
Sure they’ll find a way to screw me out if the tickets and the refund
I purchased 4 tickets to the CMA Fest in Nashville TX 2020 was under the impression through Ticketmaster but unfortunately NOT… not happy at all was postponed and I can’t make the event due to me working in a hospital in the ED. This company is terrible the insurance only pays if cancelled. I submitted a claim for the class action case almost 1 year ago and no information on the outcome as well.. I have tried to get a hold of a person several times, sent emails, etc. were is the customer service now a days, it’s just a wait, hope and see if the right thing gets done and I get a refund for over $ 2,000, ouch :-( Vivan seats has been no help paying for the insurance was a joke.. .it’s a shame so many folks effected by this Shyster company 100 Guarantee of refund… RIGHT !!
I submitted a claim on 06/07/2021 for a spring training baseball game which was cancelled
for 03/16/2020. Claim # is VTP10145103. Confirmation code is 26869. Did everything required of me and this is 2nd request. I never get a reply back. Could you be so kind as to inform me on my situation
I never received any information about a class action lawsuit against Vivid Seats and I have been battling with the company for nearly a year about obtaining a refund or credit.
I am still waiting on my settlement for over 700$. This settlement now is closed???? Today was the last day to request a payment. Okay, I have done that months ago. I would really like to speak with a human. Get a concrete answer and know I am going to get my money. Why does it have to be so hard? I can promise you, I will not be giving up and letting this go. I will make it my life’s mission to ensure everyone knows of this experience.
I am in the same situation. I filled out a claim months ago, and have emailing the support email provided THREE separate times with no answer. Did anyone get back to you?
I haven’t gotten my refund yet for 2 tickets I purchased
I haven’t received any info either. And cant get ahold of anyone.