Six Continents Hotels Call Recording Class Action Settlement

Six Continents Hotels Inc. has agreed to pay $11.7 million to settle a class action lawsuit alleging it recorded and monitored telephone calls to its toll-free reservations and customer service lines without notifying the callers, in violation of California law. If you lived in or were located in California and called one or more of Six Continents’ hotels on a toll-free number and spoke to a representative between March 1, 2011 and July 18, 2012, you could be entitled to a cash payment from the class action settlement.

The Six Continents call recording lawsuit was filed in September 2012. The plaintiffs alleged they placed phone calls to Six Continents’ toll-free numbers to inquire about the hotels’ rates and reservations. According to their class action lawsuit, they provided sensitive personal information (such as credit card information) during the calls, and they were never informed during the call that the conversation was being recorded.

Six Continents has denied the allegations but agreed to settle the call recording class action lawsuit to avoid the uncertainty and cost associated with litigation. The Six Continents call recording settlement was preliminarily approved on June 30, 2015.

UPDATE: According to the settlement website, checks will be mailed out no later than Apr. 22, 2016. If you filed a timely and valid Claim Form keep an eye on your mailbox, your pay-out should be arriving soon!

UPDATE 2: On Apr. 25, 2016, Top Class Actions readers started receiving settlement checks worth as much as $245.98.

Who’s Eligible

You are a Class Member of the Six Continents call recording settlement if, while residing or located in California, you called one of the following hotels on a toll-free number between March 1, 2011 and July 18, 2012 and spoke with a representative:

• Priority Club Rewards
• Holiday Inn
• Holiday Inn Express
• Crowne Plaza Hotels and Resorts
• Intercontinental Hotels and Resorts
• Staybridge Suites
• Candlewood Suites
• Hotel Indigo

Potential Award

$100 (estimated). The actual amount each claimant receives may be higher or lower depending on the total number of claims that are filed. The payment to any individual claimant will not exceed $5,000, no matter how few Class Members file claims.

Proof of Purchase

N/A

Claim Form

CLICK HERE TO FILE A CLAIM »

Claim Form Deadline

12/14/2015

Case Name

McCabe, Simpson & Sarabia v. Six Continents Hotels Inc., Case No. 12-cv-04818-NC, in the U.S. District Court for the Northern District of California

Final Hearing

2/3/2016

Settlement Website

www.HotelCallRecordingSettlement.com

Claims Administrator

McCabe v. Six Continents Hotels Inc. Class Settlement
c/o Heffler Claims Group, Claims Administrator
P.O. Box 1040
Philadelphia, PA 19102-1040
1-888-972-6585

Class Counsel

Eric A. Grover
KELLER GROVER LLP

Scot D. Bernstein
THE LAW OFFICES OF SCOT D. BERNSTEIN

Defense Counsel

Edward D. Totino
DLA PIPER LLP