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Samsung TV Capacitor Class Action Settlement

By Sarah Pierce

Samsung
Samsung has reached a class action lawsuit settlement resolving allegations it sold defective televisions that cause a number of problems. If you purchased a Samsung LCD, Plasma or DLP television manufactured prior to December 31, 2008, you may be able to claim up to $650 under the Samsung TV class action settlement.
The Samsung TV settlement will resolve a class action lawsuit, entitled Russell, et al. v., Samsung Electronics America, Inc., that alleges Samsung manufactured and sold certain Samsung-branded televisions that contain a capacitor defect that cause the televisions to experience symptoms such as not turning on, experiencing a delay in turning on, making a clicking sound, cycling on and off, or other similar problems (the “Covered TV Symptoms”).
Samsung denies the allegations in the class action lawsuit, but has agreed to settle the case to avoid ongoing litigation.
The television models covered under the Samsung TV capacitor settlement are:
Samsung LCD TV Serial Numbers: LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA
Samsung Plasma TV Serial Numbers: HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA
Samsung DLP TV Serial Numbers: HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA
If you own one of these Samsung TVs and experienced one or more of the Covered TV Symptoms listed above, or if you experience a Covered TV Symptom within 18 months after March 2, 2012, you can claim one of the following benefits from the Samsung TV class action lawsuit settlement:
(1) A free service visit to determine if your TV has a problem covered by the class action settlement and, if it does, to fix the problem. You must call (888) 899-7602 within 18 months from March 2, 2012 to receive this settlement benefit. If your TV requires more than one repair for a capacitor issue covered by the class action settlement, you will receive an additional $50 payment.
(2) A refund of expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the problem covered by the class action settlement (up to $150). You must submit proof that your TV has a Covered TV Symptom (such as a receipt, bill cancelled check or credit card charge, correspondence, verification from repair provider) before March 2, 2013 to receive this settlement benefit.
(3) A refund of expenses you incurred, prior to March 2, 2012, to fix the problem covered by the class action settlement (up to $150 to fix the capacitor issue or $300 if the repair included replacing a power supply board). You can also receive up to $150 to cover shipping expenses, including insurance costs, you incurred to fix the TV. You must submit a claim form and proof that your TV had a capacitor issue by March 2, 2013 to receive this settlement benefit.
(4) A $300 debit card if you reported to Samsung, prior to March 2, 2012, the problem covered by the class action settlement, but did not get it fixed, and you no longer possess your TV. You must submit a claim form and proof that you purchased a TV within 90 days of March 2, 2012 to get this settlement benefit.
In other words, a customer who repaired the set may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who no longer has the set can still receive up to $450 for diagnosis and compensation.

Claim forms and more information on your rights in the Samsung TV Capacitor Defect Class Action Lawsuit Settlement can be found at www.samsung.com/us/capacitorsettlement.

 
Details on how to file a valid claim and ensure you receive your settlement benefits can be found in our Open Lawsuit Settlements section.

 

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Updated February 23rd, 2012

 

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27 Comments

  • Anonymous February 28, 2012

    We did have a problem in Jan.,2012; we called Samsung -we were put in touch with a local repair co – LakeElectronics Inc., they scheduled an appointment for us – their technician -named Dennis -came he was very knowledgable -and fix the “capacitor” problem -and we weren’t charged thank you Tom Caterina

  • Anonymous March 12, 2012

    I had same problem,called Samsung service and they setup service.he just came today and replaced couple part ,now working properly and no charge.thnx Samsung

  • Anonymous July 15, 2012

    I had bought A large screen Samsung flat screen costing $3000.00 from Sams Club in 2008. Only a few days after the warranty expires. The Geek Squad from Best Buy comes out and states that the TV will cost you a lot to have fixed and it is better for you to go and purchase a new one. I felt that buying this Samsung TV from Sams club was deceitful. When I asked Sams Club what I should do they said basically to bad for you. This is why The Geek Squad from Best Buy had to come out to look at the television.

  • Anonymous August 15, 2012

    there is also a well known white dot problem that plagues thousands of tvs yet no class action on this? search youtube samsung dlp white spots and you will see. Crazy. Dont buy Samsung EVER not phones not AV

  • Anonymous September 4, 2012

    Our TV is one of the ones in the settlement, but we haven’t had a problem with the capacitor yet. We do however had the white dots on the screen. I wonder if there needs to be another class action suit for that?

  • James Neph January 30, 2013

    Well I called Samsung about my white dot problem on my HLT6756WX/XAA and was told they will not help me. I really don’t understand how Samsung can cover only select models when all the the DLP tv’s they made seem to have the same issue. I will fix it myself but when I need to buy another TV or appliance I will not ever purchase another Samsung product again.

  • frank trivento February 26, 2013

    i have a dlp model #hlt6187sx/xaa and when I contacted samsung and requested a technician from samsung do an onsite evaluation, they refused witheir reason being that this model is not part of the class action settlement. I believe that the entire circuit board needs to be replaced. does anyone have any suggestions on how to proceed?

  • Michelle Clark March 8, 2013

    I called Samsung about my 60 led tv powering itself on and off in frequent cycles and they said there is nothing thy can do for me because my tv was manufactured in the spring of 2010 and they are only covering compactors covered prior to 2008. After researching this problem, I am finding out it could be a motherboard issue as well as a capacitor/power source problem. After paying 2400 for this product, I am extremely dissatisfied with their lack of customer support. The customer service lady at Samsung said it should be expected in electronics. i will never purchase another Samsung tv again!

  • Robert Turpin June 23, 2013

    My 52″ LCD (model LN52A630M1FXZA) is cycling on/off while clicking between each cycle, and has continued doing so for several days now. I called Samsung and although my symptoms and model number match the ones listed in this suit, they claim that they are not responsible because my unit was manufactured after 2008. I am therefore seeking further legal action against Samsung and like hopefully many others will NEVER consider buying or recommending any other Samsung product to absolutely anyone else in the future due to Samsung’s DENIAL of LIABILITY and decision to severely limit the scope of customer support to a mere fraction of their affected consumers. I am quite often asked for electronic recommendations from a great number of corporate professionals as well as friends and family for a vast array of computer and mobile electronic devices which my career in IT deals with each and every day, and I must now honestly and strongly advise AGAINST ANY device which displays the SAMSUNG brand name. What has SAMSUNG shown us by this action – that they only care about minimizing customer support through maximizing profit at the expense of their former customers! So please remember, JUST SAY NO TO SAMSUNG!!

  • mac July 18, 2013

    contacted Samsung for repairs ,purchased 5/10/2008,they made an appointment with local tv company, they wanted $160.00 , claimed no warranty from Samsung, I followed up with Samsung, it was a waste of time, Please don’t purchase Samsung products, they need to learn the sale is only as good as the service.

  • Brad October 28, 2013

    My DLP crapped out with the bad capacitor symptoms and IS covered under this settlement per Samsung support. My model is HLT-6187s manufactured in 2008. My service appointment was set up for today when but nobody showed up I called the repair service provider and they told me Samsung had cancelled my appointment because the replacement parts are no longer available!! They now are offering me $300 for a $2,000 TV that lasted less than 5 years. I don’t believe their story because the repair tech called me two days after I spoke with Samsung to confirm the appointment. How could he not know the day before my appointment that the parts were not available? They have not heard the last from me and I’m definitely done with Samsung products. Yes, bad electronics can happen to any manufacturer but it’s what you do about it that counts and Samsung is refusing to support me in spite of this suit.

  • Debby October 31, 2013

    I purchased my Samsung Plasma FP-T5084 TV in May 2008. My model is not listed in the class action list but was obviously made prior to December 31,2008. It began making a clicking noise when we attempted to turn it on, using the remote. To get the TV to turn on, I had to unplug it and plug it back in. It seemed to work but, then last night it made a loud cracking noise while it was on and shut down. It will not turn on using either the remote or TV. I’m seeing numerous videos about this same problem so, I called Samsung this morning and was told by their rep that my model was not included in the listing and that they have no records of problems with my mode. When I expressed surprise due to the number of complaints I could read, he continued to ‘stay the course’ and informed me that I would be responsible for any repair cost. Once Samsung was aware that either their fuses or capacitors were failing, they should have stood up and made their customers whole. Consumers should not have to file class action lawsuits to fix problems that the manufacturers are well aware of. Does anyone know if there is any talk about opening up another lawsuit to get Samsung to recognize the problem and accept responsibility?

  • Patrick December 3, 2013

    @Debbie. Mine isn’t on the list either! Samsung Plasma HPT 4234X/XAA but also had the same thing happen. It just started turning on and off all the sudden and then off for good. Just makes a clicking noises now when trying to turn on, which clearly is what the class action won against, but my model wasn’t listed either! Was purchased in 2007 as well. I will be sure to NEVER purchase a Samsung product again and also be sure to spread the word to all friends and family.

  • Kevin December 6, 2013

    Samsung LED 55inch TV. Model #: UN55C6300SFXZA My TV shut powered off today and now only makes a clicking sound which is related to the resistors and capacitors. I called up Samsung and they told me that I would have to pay for the service since their TV’s are only under a one year warranty. I have only had this TV for 3yrs and paid over $2,000 for it at Best Buy. I happened to google the issue and it is the same exact issue as everyone else is having with their LCD’s and plasma’s. Samsung has not learned and should be sued for their faulty TV’s and not helping their customers with the known issue. I told them about the lawsuit and everyone is having the same issue on youtube and google. They told me that my TV is not one of them listed on the lawsuit and is not known for the capacitor issue. SAMSUNG is out of their mind they have to just youtube or google the issue and they will see that the complaints have been the same for the past 4 yrs. I hope someone powerful is reading this and can help us. SAMSUNG are thieves and should be ashamed of themselves for their negligence. I was a loyal customer but after today I will never ever purchase a Samsung product again!!!

  • Darrell February 2, 2014

    I’ll join the group. While we loved our 60″ Samsung LCD TV the first 5 years, The past year, we’ve had nothing but problems. First the projection lamp went out. I replaced it. Cost: $57. Would have cost me $200+ it I had called a service person. Thank goodness for uTube. Then it started getting white dots, 1-2 a day for 2 weeks, when I replaced the chip. Cost: $150 (over $300 if serviceman had done it and I took it to him). It worked great again for 6 months, now it’s got the automatic Shut-Off syndrome. I understand that this is either a capacitor problem or a power board problem. Don’t know how much it will cost and don’t know if I can fix this one. I’m waiting until after the Super Bowl to see what I should do. If anyone has any suggestions, let me know. Samsung Customer Service treated me the same way as they did all the other of you. I know electronics can have problems, but this is ridiculous. A $3000 TV should last longer than 5 years before having problems. I had a rear projection tv that I had for 10 years and never had problems with it. We will NEVER-NEVER-NEVER buy another SAMSUNG product again. Hope you got my point!!!!

  • Yale February 12, 2014

    PN50A550S1FXZA (purchased in 2008) has the same issue. Had the TV repaired a few months after its purchase (under warranty), and now the issue has returned (turning on and off). Samsung claims they do not have any records of the first repair and refuse to assist me in this repair, even though it’s the same issue. They want to charge me $300 to repair again.

    I won’t be buying another Samsung. Another class action lawsuit needs to be started…

  • kim February 26, 2014

    I just called them about the problem with the capacitor. TV takes forever to turn on just clicks. I missed the lawsuit it ended on February 1 2014. Horrible customer service! I will never buy a Samsung again!!!!

    • Tom July 2, 2014

      I contacted Samsung on 07/01/2014 with same issues. At first, just like everyone else, I was given a run around. After telling them I knew the about all of the issues, the lawsuit, etc… They told me that it seemed I did my homework on the issue, so they are going to repair it @NO CHARGE TO ME !!! It seems like a small victory for me, but I am sorry for all others that Samsung will not do it for them.

      • ric July 24, 2014

        Our PN42A450PIDXZA (listed on the settlement) was manufactured in 9/2008 (during the settlement period) was seemingly operating okay until 7/15/2014 when it suddenly made a loud BANG and stopped working. We never received a recall notice and were unaware of the issue until then. Two calls to Samsung have accomplished nothing. We’ve been told the recall period is over and referred to a local tech shop that wants $200 for a diagnostic only. Could you please provide more information about your success? What number you call? Did they open a ticket or give you any sort of reference number? Do you possibly remember the name or title of the person with whom you spoke. Anything that might be helpful to leverage a similar resolution would be gratefully appreciated.

      • Jamie Warrick August 25, 2014

        Tom,
        I did the same thing and explained that I had this problem over a year ago. At first it would only happen once every 10-15 times I turned on the TV and didn’t figure it was too much of a problem. Now it happens every time I turn the TV on. I never received anything about the settlement and if I did I would have definitely called Samsung to get it taken care of. One thing they said they would do is send the parts for free to an authorized Samsung service repair provider. I asked if they could send the parts to me and I will fix it myself and their answer was no I had to go through the service repair provider. I’m interested in how much they plan on charging for an easy to replace part. Tom, wish I new what you did differently to get it for free because they definitely didn’t budge at all for me. Thanks.

  • Barbara Smith May 2, 2014

    My LED was made in 2009, model UN46B6000VFXZA. Same probems as the already settled capacitor lawsuit. On and off, cracking, popping, etc. Samsung just told me that my model wasn’t part of the class action suit from 2 years ago, and it was out of warranty, so too bad, so sad. I have never owned a tv for 4 years and have it go bad. I have 3 Samsung tvs, and a Samsung smartphone. Last time that Samsung and I will exchange money. These capacitor problems are still popping up all over the world for models newer than 2008. I want another class action lawsuit against Samsung. They need to be taught a lesson; they need to be accountable. Why should we suffer because they buy cheap, inferior parts? Samsung’s denial to repair these defective tv’s is not only a travesty, but immoral.

  • andrew29615 July 26, 2014

    Reading through all of these comments, I realize I have a similar story as the known Samsung capacitor defect strikes again. I purchased a 52″ LCD TV from Amazon in March 2009. The TV was manufactured in 2008. Model # LN52A650A1FXZA. In July 2014 the problem started. The TV would play the welcome tune over and over for a few minutes, then eventually work normally. This continued daily but the time until the time for the TV to turn on would get longer and longer until eventually it would never work. Did my research online, learned of the class action, and called Samsung. The representative was a helpful as she could be and seemed genuinely pained that she really couldn’t help me – the extended warranty period to address the issue was over, so…I’m out of warranty and out of luck. Wanted to see how much the repair cost would be and she said a technician would contact me within two business days. That call never happened. Called back and they just gave me the direct number to the authorized service center. I have been quoted $120 labor plus parts so I feel fortunate looking at what others have paid. Update: Actual repair cost was $350 because the technician replaced the power board. :(

    The TV is a machine and all machines eventually go bad, die, etc. I understand this. However, our TVs are dying prematurely because of this known and admitted defect. So, my feelings toward Samsung are very much aligned now with the others on this board. I will never purchase their products again. I was in the market for a new smart phone and had made the decision to switch from iPhone to the Samsung S5. Now, I will stick with Apple and wait on the iPhone 6 to launch later this year. It’s not that the TV has gone bad after just 5 years, my issue is that Samsung has been evasive and has not done the right thing for their customers in the spirit of minimizing their costs.. Would I expect them to fix the TV if it were 10 years old? Probably not. Would I expect them to fix the TV if it went bad because of overuse or some freak event which just happened to my TV and no one else’s? No, I would not. But do I expect them to cover this repair when they have a know problem such as this which happened over a period of years? Yes I think that is a reasonable expectation as a customer. At 7 million TVs (and maybe more judging from the complaints of those will newer models on this comment board), I understand they would take a short term financial hit. But if the company is thinking more long term and not just about it’s financials for the quarter, I believe it would be a better business decision to do the right thing. Losing product loyalty for millions of consumers is huge. If they had owned up to the defect and taken care of their customers today, I would have definitely stayed a loyal Samsung customer. Now, I am the exact opposite of that. I will go out of my way to never purchase Samsung again.

    Finally, got this less than adequate form response via email from Samsung about it:
    ***********
    Thank you for contacting Samsung. I see that the TV model LN52A650A1FXZA turns off and on and you want to get the TV serviced in warranty. I would like to inform that Samsung has world class products. We at Samsung try to give our best to our esteemed customers. I would like to inform you that we have designed the LN52A650A1FXZA TV after extensive technical research and feedback from customers about the product by our design team. It’s quite unfortunate that one of our customers is facing such a difficult situation.

    I would like to inform that, the part that has appears to have failed in your unit is not the same exact part that has been determined to fail at a higher-than-normal rate, even though the visible symptom is similar. The symptom can help indicate which part needs to be replaced, but it doesn’t mean that the particular part was defective from manufacturing. Any parts can fail after time as a result of normal wear and tear.

    I have checked your account and I see that the service request has been filed in your account and the ticket number is 4125666597. You have to pay for the service as the TV is out of warranty and there is no alternate option available.
    *******
    As such an “esteemed” customer, I’m left to wonder why they really just don’t seem to care at Samsung.

  • Vanessa July 28, 2014

    My LED was made in 2009, model# UN55B7100wfuz in researching I see there has already been a settlement on a capacitor lawsuit. Which sounds exactly like my issue it won’t turn on and just has this like cracking, popping sound. Samsung just told me that my model was not part of the class action suit from 2 years ago, and it was out of warranty and I could pay like another $400 for a 1 year warranty are to get it fixed but are you flipping kidding me after spending close to $2,000 I have to pay for their defect I’m in shock and loss for words something must be done ! This is not good business at all very disappointed in Samsung problems they don’t realize there are still the same issues popping up all over the world for models beyond their settlement..I’m defiantly looking into another class action lawsuit against Samsung. They need to be need to be accountable for their defects I will never buy a Samsung TV again!!!!!! If anyone knows of a current lawsuit I’m in I’ve only had this TV for 4 years that’s not right!!

    Your not right Samsung!!!

  • Linda Day August 6, 2014

    Why weren’t we told about the class action suit??? Ours turns on and off 9 times now. We bought it late in 2007 at the same time we purchased a Sony Bravia. The Samsung has only ever gotten turned on late in the evening and is used maybe 2 hours a day. The Sony Bravia is on 14-16 hours a day and we have never ever had 1 problem with it. I will never ever ever buy another Samsung product but I am going out on Saturday and getting a new Sony Bravia to replace the Samsung POS.

  • Bobby October 29, 2014

    I just found this today and wonder why I was not sent a letter about this. I have one of the models above and I was never contacted. This was not a cheap model in 2008, it was well over 2000 dollars. I had this problem right before my warranty expired less than 2 years ago. They scheduled a repair guy to come out and he replaced 2 capacitors. When I went to turn on my TV today it started doing it again. Now my extended warranty is expired and I wonder if the problem is larger than just 2 capacitors. I personally think it is a motherboard problem. I was never offered any of the other remedy’s listed above in the class action law settlement. What should I do? I will contact Samsung tomorrow and I hope they handle my issue professionally. I may have a better chance at hitting the lottery since the settlement has a deadline that lets them off the hook after March 2012.

  • Lupe Rodriguez November 4, 2014

    my samsung lcd made a loud popping noise and won’t turn anymore. the settkement has expired. Does anyone have any suggestions….Lupe

  • Tina Williams November 30, 2014

    I too am very disappointed with Samsung. I have a DLP-model number HLT5076SX/XAA. My television started turning on and off without any assistance and making a clicking noise. My model was not included in the settlement, but it exhibited the same symptoms. I called Samsung October 2014 and spoke with someone with the executive board. I was told the settlement was over, my model was not one that was covered, and it was considered wear and tear. I emailed Samsung shortly after in an attempt to get some type of resolution. Samsung responded. Basically, the executive board had already determined my model was not covered, so no additional action will be taken. I will never buy another Samsung. They should be responsible and do the right thing. SHAME ON SAMSUNG!

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