Jessy Edwards  |  January 20, 2023

Category: Consumer News

Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.

IHG Hotels and Resorts (IHG) logo seen displayed on a smartphone and on the background.
(Photo Credit: rafapress/Shutterstock)

Update: 

  • Franchisees of Intercontinental Hotels Group (IHG) hit back after the company filed a motion to dismiss their lawsuit alleging it was negligent with its cybersecurity, allowing hackers to access the company’s network and disrupt functions such as the online platform that guests use to reserve rooms.
  • On Jan. 13, the franchisees filed a memo in opposition to IHG’s motion to dismiss, arguing the intrusion into the network and reservation system was not as bad as plaintiffs claimed. The case is being heard in a Georgia federal court. 
  • The plaintiffs argue that IHG’s statements in its motion to dismiss don’t align with the public statements it made immediately following the breach.
  • They say that IHG claims in its motion that the system was “temporarily” disrupted, while, in reality, its booking channels, reservations and customer care call centers, as well as the IHG Help Desk, were “significantly disrupted” from Sept. 5 to at least Nov. 2. 

Intercontinental Hotels Group data breach class action overview: 

  • Who: Intercontinental Hotels Group has been hit with a class action lawsuit by franchisees.
  • Why: The franchisees claim the hotel giant was negligent in its cybersecurity, allowing hackers to disrupt the company’s booking platform. 
  • Where: The class action lawsuit was filed in a Georgia federal court.

(Sept. 21, 2022)

Intercontinental Hotels Group (IHG) was negligent with its cybersecurity, allowing hackers to access the company’s network and disrupt functions including the online platform that guests use to reserve rooms, a new class action lawsuit filed by franchisees alleges. 

The plaintiffs—Louisiana-based hotel operators Park 80 Hotels LLC, PL Hotels LLC and Mayur Patel as well as four other operators—filed the class action lawsuit against Intercontinental Hotels Group Sept. 15 in a Georgia federal court.

According to the lawsuit, for the second time in recent years, IHG has allowed a third-party actor to access their network and disrupt numerous functions including IHG Concerto, the online platform that guests use to reserve hotel rooms at any of the approximately 3,500 IHG-branded properties throughout the United States.

“Although IHG has not been forthcoming about the details, on or about September 5, 2022, its technology systems were subject to ‘unauthorized activity,’ which meant that its booking channels, reservations and customer care call centers and the IHG Help Desk were inoperable and inaccessible,” the lawsuit alleges.

“As a result, Plaintiffs and the class members lost significant revenue because guests were not able to make bookings online, access their IHG One Rewards account or contact Reservations & Customer Care.”

IHG consumer data compromised, lawsuit alleges

Although IHG has not publicly commented on whether customer data was impacted, independent reporting has revealed that certain consumer data has been compromised, the lawsuit states.

The plaintiffs claim the breach was the “inevitable result’ of IHG’s inadequate data security measures and lackadaisical approach to network security.

“Despite the well-publicized and ever-growing threat of cyberattacks, particularly in the hospitality industry, IHG refused to implement certain best practices, failed to upgrade critical security systems, ignored warnings about the vulnerability of its computer network and disregarded and/or violated applicable industry standards,” they say. 

As a result, the plaintiffs lost revenue from bookings, loss of consumer goodwill, and additional use of employee time dealing with the fallout, including working with guests on cancellations, re-bookings and related issues, they say.

They are suing for negligence and unjust enrichment, and seeking certification of the class action, damages, fees, costs and a jury trial.

What do you think of the claims in this IHG data breach class action lawsuit? Let us know your thoughts in the comments! 

Park 80 Hotels and the other plaintiffs are represented by MaryBeth V. Gibson and N. Nickolas Jackson of The Finley Firm PC, Andrew P. Bleiman, Mark Fishbein and Justin M. Klein of Marks & Klein LLP, and Justin E. Proper of White and Williams LLP.

The IHG data breach class action lawsuit is Park 80 Hotels LLC et al. v. Holiday Hospitality Franchising LLC et al., Case No. 1:22-cv-03709, in the U.S. District Court for the Northern District of Georgia.


Don’t Miss Out!

Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!


Read About More Class Action Lawsuits & Class Action Settlements:

We tell you about cash you can claim EVERY WEEK! Sign up for our free newsletter.

18 thoughts onIHG franchisees fight hotel’s request for dismissal in data breach class action

  1. Nancy Infield says:

    Add me. I belong to
    their members club. I had purchases on my bank account shortly after I stayed in one of their hotels that I had not made. Purchases from Mexico for auto parts. I live in Florida

  2. Kevin Smith says:

    Add me

  3. Rico Pappillion says:

    Yes I am a member and I believe I’ve been breached

  4. ANGELA ANTHONY says:

    add me

  5. Jennifer Musella says:

    Add me please

  6. Michelle J Lucas says:

    Add me

  7. audrey says:

    add me

  8. Sharon Powery says:

    Please add me

Leave a Reply

Your email address will not be published. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Required fields are marked *

Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.