StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations

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StubHub Refunds Settlement Overview: 

• Who: StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. 
• Why: Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic.
• Where: The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia.

StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. 

The settlement will also end a multi-state investigation into StubHub’s alleged refusal to provide customers with refunds for cancelled events, reports Law360. 

StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. 

The states had alleged that StubHub reneged on its “FanProtect Guarantee,” policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. 

StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. 

Customers Can Claim StubHub Refunds in Cash

As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. 

The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. 

“StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers,” the consent judgement states. 

StubHub also referred to an order by the United Kingdom’s Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020.

Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. 

Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. 

Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. 

Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Let us know in the comments! 

Read About More Class Action Lawsuits & Class Action Settlements:

• ​​StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers
• StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada
• StubHub Class Action Alleges Unlawful COVID-19 Refund Policy
• Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak