Abercrombie & Fitch hit with class action over hidden fees added at checkout

Abercrombie & Fitch class action overview:

• Who: Plaintiff Naomi Heilman filed a class action lawsuit against Abercrombie & Fitch Co.
• Why: Heilman claims Abercrombie & Fitch fails to disclose a mandatory handling fee until the end of the checkout process.
• Where: The Abercrombie & Fitch class action lawsuit was filed in California federal court.

Abercrombie & Fitch is facing a new class action lawsuit alleging it illegally uses drip pricing on its websites by not disclosing mandatory handling fees until the end of the checkout process.

Plaintiff Naomi Heilman’s class action lawsuit claims Abercrombie & Fitch violates California’s Consumer Legal Remedies Act by not disclosing the fees when a consumer selects an item for purchase on Abercrombie & Fitch and Hollister websites.

“Instead, consumers are quoted an artificially low price, only for [Abercrombie & Fitch] to sneak in a mandatory ‘handling’ fee at the end of the purchase process,” the Abercrombie class action lawsuit says.

Heilman argues the practice is known as drip pricing and is a common form of bait-and-switch that has long been illegal under California law.

The plaintiff wants to represent a California class and subclass of consumers who purchased items using Abercrombie & Fitch and Hollister websites and paid a handling fee during the past three years and after July 1, 2024, respectively.

Class action claims Abercrombie & Fitch’s practices unlawful

Heilman says she was unaware that Abercrombie & Fitch’s practices were unlawful under California law, arguing she was not browsing the company’s websites to find legal violations but rather to purchase a product.

She claims that on April 21, 2025, she bought a dress from Abercrombie’s website and in order to complete the transaction, she had to pay a required $7.00 shipping and handling fee. This charge was mandatory because the website allegedly requires a fee for all shipping orders totaling less than $99.

“Defendant’s handling fee is not a ‘tax or other fee imposed by the government on the transaction,’” the Abercrombie class action lawsuit says.

She demands a jury trial and a judgment for injunctive relief and to award herself and the proposed class members reasonable attorneys’ fees and expenses.

In similar allegations, ThredUp is facing a lawsuit claiming it failed to disclose a mandatory handling fee until the consumer reached the checkout process.

Have you been charged a handling fee by Abercrombie & Fitch? Let us know in the comments.

The plaintiff is represented by Stefan Bogdanovich of Bursor & Fisher P.A.

The Abercrombie & Fitch class action lawsuit is Heilman v. Abercrombie & Fitch Co., Case No. 3:26-cv-02224-SK, in the U.S. District Court for the Northern District of California.

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