Hyatt lawsuit claims hotel chain charges unfair resort fees

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Hyatt resort fees lawsuit overview: 

• Who: The State of Texas filed a lawsuit against Hyatt Hotels Corp. 
• Why: Texas claims Hyatt misleads consumers and violates state law by allegedly omitting mandatory fees from quoted prices for its daily room rates. 
• Where: The lawsuit was filed in the 433rd District Court, Comal County, Texas.
• What are my options: Book your next vacation with Travala rather than through Hyatt.

Hyatt Hotels violates Texas law by marketing hotel daily room rates at prices that are not available as advertised due to hidden “resort fees,” a new lawsuit filed by the state alleges. 

The state of Texas claims Hyatt, after advertising a certain rate for its hotel rooms, changes the final rate for the room at checkout, fails to include mandatory fees in its quoted price and bills consumers twice for the same mandatory charges.

Texas argues Hyatt will also sometimes fail to even provide the goods, services or vouchers that are supposedly covered by the fees it charges.

“Hyatt’s lack of transparency in advertising thwarts consumers’ comparison shopping, misleads consumers about the true room rate, and places hotels that do not engage in similarly deceptive practices at a competitive disadvantage,” the Hyatt lawsuit states. 

Mandatory fees charged by Hyatt have made company millions of dollars in ‘fraudulent charges,’ lawsuit says

Texas claims Hyatt’s fees have led to millions of dollars in fraudulent charges and constitute a misleading and anti-competitive practice that has harmed consumers and violated the Texas Deceptive Trade Practices Act (DTPA). 

Texas argues further that, by allegedly “omitting mandatory fees” from its quoted room rates, the company “causes consumers to mistakenly believe that the cost of a room at a Hyatt property is more affordable than its competitors.” 

“For years Hyatt has used mandatory fees to dupe unsuspecting Texans by not including mandatory fees in the advertised room rate,” the Hyatt lawsuit states. 

Texas is demanding injunctive and declaratory relief along with an order for Hyatt to pay civil penalties to the state not exceeding $10,000 for each violation of the DTPA. 

In other Texas news, a group of five women who were denied access to an abortion while facing medical crises filed a lawsuit against the state earlier this year.

Have you been charged a mandatory fee while booking a hotel room from Hyatt? Let us know in the comments.

Texas is represented by Christopher D. Hilton, Johnathan Stone and Jameson C. Joyce of the Office of the Attorney General, General Litigation Division.

The Hyatt resort fees lawsuit is State of Texas v. Hyatt Hotels Corp., et al., Case No. C2023-0884D, in the 433rd District Court, Comal County, Texas.

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