Ciox Health records fees $1.85M class action lawsuit settlement

Ciox Health agreed to pay $1.85 million to resolve class action lawsuit claims it charged unfair fees for electronic copies of consumers’ medical records.

The settlement benefits consumers and entities who paid disputed fee amounts in connection with one or more electronic health records requests processed by Ciox Health between Sept. 13, 2015, and July 26, 2022. 

The settlement also includes the following two subclasses:

• Subclass A: Individuals who specifically requested their medical records in electronic format

• Subclass B: Individuals who did not specifically request their medical records be delivered in electronic format

Ciox Health is a Datavant Group company that provides medical records services to healthcare providers. The company’s services include clinical data acquisition, clinical coding and records releases.

According to a class action lawsuit, Ciox Health wrongfully overcharges consumers to send their electronic health records. 

One plaintiff says she was charged $77.50 to receive her electronic health records from a non-hospital urgent care clinic. Another plaintiff says he was charged $150.58 to receive his electronic medical records from a hospital.

Plaintiffs in the case say these excessive fees violate Texas law, which limits the fees that can be charged when requesting medical records. Under the law, the plaintiffs say, they should have only been charged $25 and $82.95, respectively, for their electronic medical records. 

“Prices that exceed the legal maximums in the contracts between Ciox and patients (entered into on behalf of the patients by their attorneys) are illegal and void, as unauthorized charges, and the statutory maximums are deemed incorporated into the contracts in their place,” the Ciox Health medical records fee class action lawsuit contends.

The class action lawsuit also claims Ciox Health charges illegal additional fees including an “Electronic Data Archive Fee” or “Electronic Delivery Fee” of $2, despite these fees being prohibited by Texas state laws.

The plaintiffs seek to recover all fees that are over the threshold allowed by Texas laws.

Ciox Health hasn’t admitted any wrongdoing but agreed to pay $1.85 million to resolve these allegations.

Under the terms of the settlement, class members can receive a cash payment of up to 100% of the total fees they paid. Members of Subclass A can receive 100% reimbursement, while Subclass B members can receive 50% reimbursement. 

Payments may be reduced on a pro rata basis based on the number of claims submitted with the settlement.

Class members can update their address on the settlement website.

The deadline for exclusion and objection is Nov. 23, 2022. 

The final approval hearing for the Ciox Health class action lawsuit settlement is scheduled for Jan. 27, 2023. 

In order to receive settlement benefits, class members must submit a valid claim form by Jan. 27, 2023.

Who’s Eligible

The settlement benefits consumers and entities who paid disputed fee amounts in connection with one or more electronic health records requests processed by Ciox Health between Sept. 13, 2015, and July 26, 2022. 

The settlement also includes the following two subclasses:

• Subclass A: Individuals who specifically requested their medical records in electronic format
• Subclass B: Individuals who did not specifically request their medical records be delivered in electronic format

Potential Award

Varies

Proof of Purchase

No proof of purchase applicable

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

01/27/2023

Case Name

Marc Browne, et al. v. Ciox Health LLC, Case No. 4:19-cv-00667 in the U.S. District Court for the Eastern District of Texas, Sherman Division

Final Hearing

01/27/2023

Settlement Website

CioxTexasClassSettlement.com

Claims Administrator

American Legal Claim Services, LLC
Browne v. Ciox Health c/o
Settlement Administrator
PO Box 23489
Jacksonville, FL 32241
info@CioxTexasClassSettlement.com
800-641-9107

Class Counsel

Scott R Jeeves
Kyle W Woodford
THE JEEVES LAW GROUP PA

Defense Counsel

Tricia W Macaluso
BRYAN CAVE LEIGHTON PAISNER LLP