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RSH Travel Inc. d.b.a CheapOair has been hit with a class action lawsuit accusing it of charging customers who book travel through its websites and mobile applications a higher price than the price listed as the “Final Total Price” on the website or app.
CheapOair markets itself as a company that offers “one of the largest selections of airfares, hotels, car rentals, vacation packages and travel deals obtained from multiple sources.” The company also touts discounted flights, low airfare guarantees and discounted hotel rates.
“As a one-stop travel solution, we offer consumers the ability to research, plan and book airfare, vacation packages, hotel rooms and car rentals,” the CheapOair website states.
According to the CheapOair class action lawsuit, RSH advertises a price on its websites and apps as the “Final Total Price.” However, once the customer’s payment is processed, RSH allegedly sends a confirmation email that lists the amount as “Total Charge” instead of “Final Total Price” and subsequently charges the customer’s credit card an even higher price.
This process violates the Civil Code of Quebec and Canada’s Competition Act, the CheapOair class action lawsuit says.
On March 1, the plaintiff says he made a reservation on www.cheapOair.com for his family of four to fly from Montreal to Paris. The final price for the four tickets was reportedly $1,688.94. Immediately after he submitted his payment information to purchase the tickets, he received a Booking Confirmation that confirmed “Total Charge: C$1688.94.”
However, the Visa credit card he used to make the purchase was reportedly charged $1,723.06 for the same booking, and on March 2, the credit card was allegedly charged an additional $17 for the same booking. In total, the plaintiff says he was charged $51.12 more than the final price he expected to be charged.
According to the CheapOair class action lawsuit, RSH Travel’s practice of charging these undisclosed prices violates its own terms and conditions. The plaintiff points to a section of the terms and conditions which state: “Important Note: All service fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGE OR VARIANCE IN THE SERVICE FEES.”
The plaintiff says he’s not the only CheapOair customer to experience unexpected charges. He says he personally knows of one other person who experienced a similar situation. Further, he points to a number of complaints posted on the website www.complaintwire.org from customers who were allegedly charged unexpected fees when they purchased tickets from CheapOair.
According to the CheapOair class action lawsuit, one angry customer wrote: “they charged me the fees for air ticket, then an additional 25 $ airline taxes and fees! I would never buy anything from that website ever!”
Another angry customer had a similar complaint and posted, “Same here. Used Cheapo for several years with great success and without additional fees that were not documented in the initial agreement. Now I’m charged $33 extra as a ‘Service Fee,’ which Cheapo took the liberty of adding to my credit card without my knowledge or agreement. No more Cheapo for me.”
Proposed Class Members of the CheapOair ticket price lawsuit include all Canadians who, since March 10, 2017, made a travel booking using any of RSH Travel’s websites or mobile applications and who were charged a higher price than the price initially displayed as the final price.
RSH Travel’s websites include CheapOair.ca, CheapOair.com, Onetravel.ca and Onetravel.com.
The CheapOair class action lawsuit seeks reimbursement of the price difference between the “Final Total Price” that was listed and what the Class Members were actually charged.
In addition, the CheapOair class action lawsuit seeks $20 million in punitive damages.
The plaintiff estimates that tens of thousands of Canadians may qualify as Class Members of the CheapOair lawsuit.
In addition to punitive damages and reimbursement of the undisclosed fees to eligible Class Members, the CheapOair class action lawsuit has asked the court to order RSH Travel to stop charging customers a higher price than the listed “final” price for the ticket.
Have you ever made a purchase on CheapOair? Were you charged a higher amount than what was indicated in your confirmation email? Tell us your story in the comment section below!
The plaintiff is represented by Mtre Joey Zukran of LPC Advocat Inc.
The CheapOair Ticket Pricing Class Action Lawsuit is Chneour Zalman Chicheportiche Ben Tellis v. RSH Travel Inc. d/b/a CheapOair, Case No. 500-06-001050-208, in Quebec Superior Court, Canada.
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27 thoughts onCheapOair Facing a Class Action Lawsuit Over Charging Customers More Than the Final Price
Has to be the worst company and company service ever. You can’t understand the foreign speaking representatives and they skirt around the issues you’re calling about. I have detailed emails, dated time conversations with their representatives. This has caused me mental anguish. They have overcharged airfare, and their protection plans are explained as fees and not services.
Add me
Impossible to get any help…..hours spent in chat and waiting on hold for an explanation…I hate this corrupt company.
If you’re including residents in the United States then I would like to be included for $1 per credit points offered to me after refund of tickets in 2020. I proceeded to finally book flights and despite being told that it still remains as $1 per credit, I then find out online my credits are actually only worth $65. Each 1000 credits equal $5. I bought 7 tickets to travel internationally. One customer service representative told me they are not trained on the reward credits so she can’t help me but if I’m ready to book my flights she is ready to help me. What?!
I am yet another person scammed by not only CheapOAir, but also the EXTREMELY rude, unprofessional and admitted crooks who sell their “flight insurance.” I, too, have receipts where CheapOAir kept wrongfully charging me. So much so that I ended up booking my flights directly through the airline.
Was charged $144 for a $79 flight
Cheapoair is a CorruptoAir Cybercriminal taking people’s money online with success. I have all of the bank transactions of the total amount they’ve took.
ADD ME
Just bought tickets from Cheapoair to fly to the Philippines this summer. When the final bill showed up in our email it contained a $50.00 seat charge. We had not even picked seats as yet!
This happened to me! I cancelled my ticket due to coronavirus and border restrictions.
Their “Coronavirus alert” (by the time I cancelled my booking – March 18, 20:30, Manila Time) stated that “REFUNDS ARE USUALLY ONLY AVAILABLE FOR UN-FLOWN FLIGHTS, EVEN FOR NONREFUNDABLE TICKETS. WHEN YOU CALL US FOR A REFUND, WE WILL CANCEL YOUR TICKET AND APPLY TO THE AIRLINE ON YOUR BEHALF FOR THE REFUND.”
The next day though, they changed this part to a statement that pertains to Future Credits (a no fee option) / Refund (with $15 fee).
A travel specialist processed my request and insisted that I am only eligible for the future credit option. Granted that was the case, she bargained for a $25 fee saying it was for the processing of my request. Later on, she waived it to $15. NOTE that the future credit is a NO-FEE option.
Again, I waited painstakingly for their online chat to dispute the charge.
Please add me, this happened to me recently.