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RSH Travel Inc. d.b.a CheapOair has been hit with a class action lawsuit accusing it of charging customers who book travel through its websites and mobile applications a higher price than the price listed as the “Final Total Price” on the website or app.
CheapOair markets itself as a company that offers “one of the largest selections of airfares, hotels, car rentals, vacation packages and travel deals obtained from multiple sources.” The company also touts discounted flights, low airfare guarantees and discounted hotel rates.
“As a one-stop travel solution, we offer consumers the ability to research, plan and book airfare, vacation packages, hotel rooms and car rentals,” the CheapOair website states.
According to the CheapOair class action lawsuit, RSH advertises a price on its websites and apps as the “Final Total Price.” However, once the customer’s payment is processed, RSH allegedly sends a confirmation email that lists the amount as “Total Charge” instead of “Final Total Price” and subsequently charges the customer’s credit card an even higher price.
This process violates the Civil Code of Quebec and Canada’s Competition Act, the CheapOair class action lawsuit says.
On March 1, the plaintiff says he made a reservation on www.cheapOair.com for his family of four to fly from Montreal to Paris. The final price for the four tickets was reportedly $1,688.94. Immediately after he submitted his payment information to purchase the tickets, he received a Booking Confirmation that confirmed “Total Charge: C$1688.94.”
However, the Visa credit card he used to make the purchase was reportedly charged $1,723.06 for the same booking, and on March 2, the credit card was allegedly charged an additional $17 for the same booking. In total, the plaintiff says he was charged $51.12 more than the final price he expected to be charged.
According to the CheapOair class action lawsuit, RSH Travel’s practice of charging these undisclosed prices violates its own terms and conditions. The plaintiff points to a section of the terms and conditions which state: “Important Note: All service fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGE OR VARIANCE IN THE SERVICE FEES.”
The plaintiff says he’s not the only CheapOair customer to experience unexpected charges. He says he personally knows of one other person who experienced a similar situation. Further, he points to a number of complaints posted on the website www.complaintwire.org from customers who were allegedly charged unexpected fees when they purchased tickets from CheapOair.
According to the CheapOair class action lawsuit, one angry customer wrote: “they charged me the fees for air ticket, then an additional 25 $ airline taxes and fees! I would never buy anything from that website ever!”
Another angry customer had a similar complaint and posted, “Same here. Used Cheapo for several years with great success and without additional fees that were not documented in the initial agreement. Now I’m charged $33 extra as a ‘Service Fee,’ which Cheapo took the liberty of adding to my credit card without my knowledge or agreement. No more Cheapo for me.”
Proposed Class Members of the CheapOair ticket price lawsuit include all Canadians who, since March 10, 2017, made a travel booking using any of RSH Travel’s websites or mobile applications and who were charged a higher price than the price initially displayed as the final price.
RSH Travel’s websites include CheapOair.ca, CheapOair.com, Onetravel.ca and Onetravel.com.
The CheapOair class action lawsuit seeks reimbursement of the price difference between the “Final Total Price” that was listed and what the Class Members were actually charged.
In addition, the CheapOair class action lawsuit seeks $20 million in punitive damages.
The plaintiff estimates that tens of thousands of Canadians may qualify as Class Members of the CheapOair lawsuit.
In addition to punitive damages and reimbursement of the undisclosed fees to eligible Class Members, the CheapOair class action lawsuit has asked the court to order RSH Travel to stop charging customers a higher price than the listed “final” price for the ticket.
Have you ever made a purchase on CheapOair? Were you charged a higher amount than what was indicated in your confirmation email? Tell us your story in the comment section below!
The plaintiff is represented by Mtre Joey Zukran of LPC Advocat Inc.
The CheapOair Ticket Pricing Class Action Lawsuit is Chneour Zalman Chicheportiche Ben Tellis v. RSH Travel Inc. d/b/a CheapOair, Case No. 500-06-001050-208, in Quebec Superior Court, Canada.
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26 thoughts onCheapOair Facing a Class Action Lawsuit Over Charging Customers More Than the Final Price
I purchased two tickets through Cheapoair for 167.99 each. I paid thinking it was the price I purchased for but when I looked at my account it doubled the price and also charged an extra 58.99 to have an adult sit next to the child.
I purchased 2 tickets on March 11, 2024. everytime I finished putting my info and clicking pay it would go to a page that said no longer available at this price and would show higher prices. When I finally was able to purchase a ticket I was charged with the final pay and after a few days I was charged another $55 with no explanation or an email to what this extra charge was for.
When I tried talking to the costumer service they were unhelpful and I gave up.
Late on I had to cancel the ticket due to Federal travel advisory, I was charged 150$ cancelation fee and go 800$ refund on a $6500 tickets. ( havent got the refund yes but I was charged with the 150).
CheapOair sold me airfare to Brazil roundtrip, and I offer insurance in case I miss the flight.
My visit to Brazil was of extreme urgency since my other just completed his 100 birthday on August 10, 2023.
Upon calling CheapOair, I was informed that my airfare was nonrefundable and the purchase insurance was not valid.
I had to purchase a new ticket to fly back to the US, and CheapOair refunded me the insurance payment plus $120.00 my cost for CheapOair’s misleading insurance was nearly $2000.00 I believe this practice is unethical, to say the least. and CheapOair ought to reimburse me for the airfare to Brazi.
Hice una compra de 4 boletos a Panama y me estan cobrando $489 mas, que segun ellos son de impuestos turisticos.
Tambien compramos 5 boletos mas y nos cobraron $500 y si no los pagabamos no nos desbloqueaban los datos para poder hacer la reserva.
does anyone know how where we can find more information about this lawsuit? same thing happened to me. I paid for everything and the week after they charged me $95 $ 189 and $201 extra due to service fees & taxes…….
I would not accept this. An additional $20-30 would be acceptable, but an extra $400 is excessive. It seems like they are taking advantage of customers by selling cheap tickets and then charging substantial amounts in service fees and taxes. This is completely unacceptable.
Furthermore, Last week, a lady called me and offered an insurance plan that supposedly covered all three of my bookings. However, I cannot find any information about this insurance except for the trip from Brisbane to LA. She referred to it as “Supreme Support” and charged me 180 AUD for all six flights in total. Despite the payment, I am unable to locate any details regarding this coverage.