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StubHub Refunds Settlement Overview:
- Who: StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia.
- Why: Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic.
- Where: The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia.
StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.
The settlement will also end a multi-state investigation into StubHub’s alleged refusal to provide customers with refunds for cancelled events, reports Law360.
StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements.
The states had alleged that StubHub reneged on its “FanProtect Guarantee,” policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year.
StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed.
Customers Can Claim StubHub Refunds in Cash
As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event.
The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place.
“StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers,” the consent judgement states.
StubHub also referred to an order by the United Kingdom’s Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020.
Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively.
Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available.
Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events.
Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Let us know in the comments!
Don’t Miss Out!
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- StubHub Class Action Alleges Unlawful COVID-19 Refund Policy
- Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak
46 thoughts onStubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations
I will never purchase through StubHub again. I went round and round with them over purchased tickets they would no refund and when the show was rescheduled I could not attend and lost hundreds of dollars.
No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their “fan protect guarantee” as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but don’t tell the customer unless asked but anyway I was called into a meeiting put on “paid suspension” which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. I am going to suing them due to this but I thought it should be put out their they aren’t trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months.
I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. I’ve been trying to get my money back for 2.5 years with no luck! They told me to sell them. Now I’m stuck with 4 tickets to a concert I can’t attend overseas. I’d like my money back!
I purchased six tickets to Hamilton on 12/1/21. Show was cancelled on 12/29/21 the day of the show. They offered me 125% of price paid in credit or refund to my CC. I chose CC. They said it would take up to 30 days. It’s now 3/3/22 so that’s 64 days since I requested the refund. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. She told me this escalation process would take 3-5 business days. And the beat goes on…