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Reports of Samsung washers’ exploding have prompted the company to issue a voluntary recall involving 34 models of their top-load washing machines.
The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.
According to a published press release, Samsung issued the voluntary recall after reports of washers exploding began surfacing in recent weeks, many of which pointed to its high-speed cycle as the likely culprit.
The high-speed cycle, typically used for bedding or heavier laundry loads, may cause the washer’s interior drum to become unstable.
This then causes the washer to vibrate uncontrollably and separate from the body of the washer.
Samsung stated that “in rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky, or water-resistant items.”
The manufacturer is urging customers to use a lower speed setting for bulk washes and bedding to avoid the risk of their washing machines becoming unstable and possibly exploding.
Specifically, this latest Samsung recall involves only top-loading washers manufactured between March 2011 and November 2016, with the company offering owners of these appliances two options to remedy the problem.
In the first option, owners of the affected models can schedule a no-cost in-home repair to have the attachment of the washer’s top fixed. Additionally, users who select this option will also receive a free one-year warranty extension, no matter how long they have owned the washer.
The second option Samsung is offering is a rebate applied to the purchase of another washing machine, either Samsung or another brand, along with free installation and free removal of the defective Samsung washer.
However, the rebate amount is specifically tied to the manufacture date and model of the recalled washer. This means that the rebate amount to replace older Samsung top-loading washers will not be as much as more recent models. But the company has stated they will add an additional $150 to consumers to choose to replace their defective Samsung washers with a new Samsung model.
Additionally, Samsung will be sending all owners of the affected top-loading washers a Home Label Kit that includes updated warning labels, a new control panel guide, and instructions on how to apply these to the machine.
Furthermore, Samsung is also offering full refunds to any customer who purchased a recalled top-loading washer in the past 30 days.
Owners of Samsung top-loading washers can check to see if their washer is affected by the voluntary recall by visiting Samsung’s recall site, selecting their current model and model number, and then inputting the 15-digit serial number of their washer.
While Samsung’s voluntary recall of its purported exploding top-loading washers are cause for concern, it’s not the first time this year the top-loading appliance has made headlines for its risk to user safety.
A series of class action lawsuits have been filed against the South Korean manufacturer, over numerous complaints of injury and property damage as an alleged result of the defective exploding washers.
One of these class action lawsuits against Samsung, filed in July by New York plaintiff Kyle Noonan, alleges that during an unstable spin cycle, his 2012 Samsung washer detached and leaked, causing approximately $800 in damage to his home.
Another similar Samsung defective washing machine class action lawsuit was filed in May by Arkansas plaintiff Aimee Olinghouse. Olinghouse claims that the defective washers violently vibrate and cause the drain pump to fracture and separate from the base, which can lead to “significant water leakage or even an explosion.”
The Samsung Defective Washer Class Action Lawsuits are Kyle Noonan, et al. v. Samsung Electronics America Inc., et al., Case No. 1:16-cv-05271, in the U.S. District Court for the Southern District of New York and Aimee Olinghouse v. Samsung Electronics America Inc., Case No. 4:16-cv-00279, in the U.S. District Court for the Eastern District of Arkansas.
UPDATE: February 2019, the Samsung washer class action settlement is now open. Click here to file a claim.
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39 thoughts onSamsung Issues Voluntary Recall Amid Complaints of Exploding Washers
Samsung washer recall rebate – what a joke! We have considered the options on the recall – repair or rebate $195 (non samsung washer). The repair option does not work for us as it will not change the fact that we will continue to be unable to wash waterproof items in the washer (a feature we need). Due to the recall and circumstances, we don’t want to buy another Samsung washer for two reasons– likely using many of the same cheap parts, same faulty engineering resulting in this recall and the risk that we may not be use the next Samsung washer to wash waterproof or other normal items.
Samsungs offer of a measly $195 is only 27%of the price we paid for this $730 washer just over 3.5 yrs ago (also bought a Samsung dryer). Under their unacceptable terms, we stand to lose an unacceptable $535 in depreciation. Adding insult to injury, we can’t legally sell or donate the existing washer to anyone else due to the recall… way too much money to lose because of Samsung engineering and manufacturing mistakes. Samsung keeps all the profit and we take all of the loss…not fair…when Samsung is responsible for the recall!
Samsung is penalizing us the consumer for mistakes made by Samsung engineers and/or cheap parts. THE REBATE AMOUNT IS NOT ACCEPTABLE. We will never buy another Samsung product.
I am trying to join a class action against Samsung or start one but I’m not having any luck since I don’t know how to go about this. I contacted BBB about how they are refusing to fix there problem. Corporate office called and she give me number where they automatically hang up on you. So what does that tell you. They are running and hoping we don’t put up the fight. I tell you, I am worn out calling for 10 days and speaking to people I don’t even understand, but I am not going to let them get away with it. We have to unite and fight and bring Samsung down and hold them accountable for how they are treating us. . They only use 3rd party techs and this guy destroyed the top of my washer. I have spent 10 days with numerous ticket numbers to get this repaired. I insisted that I only want a Samsung Tech. So guess what? They tell me that they can’t find one in my area so I can find one myself. Gee, wonder who will pay for that. There has to be some legal action we can do. There are enough people with the same complaints.
I have been dealing with this sloppy company for 2 months about my washer machine, they are giving me the run around, cancel appointments after appointments. Now the stupid piece of crap just shuts off completely. I don’t know what to do. Can someone advise me, I have two children, and I can’t afford to keep going to the laundromat. Samsung employees are not helpful.
I’m still dealing with Samsung due to the fact it’s still banging and they want me to only use the delicate cycle or bedding for light or heavy loads. So what good is a 1000.00 washer or any washer for that matter if you can only use 2 options?
I chose repair bc rebate offer was not 1/3 of price we paid. However repair person didn’t show up or call me!! Buyers beware of purchasing Samsung!! I was prior to this a huge Samsung Customer, Samsung Tablet, Samsung TV, Samsung Phone
But if this is how they treat you when something goes wrong with their product I will not buy anything else!
Samsung has brokered DISH network to
come out and “repair” my defective washer ?! Are you kidding me ?????? What a crock of crap !!!
I bought my washer and dryer at Best Buy and bought their geek squad protection plan, Best Buy doesn’t want to come near the washer and Samsung would only give me $370 for a $1000 washer. I scheduled the repair and the repair company said that they have too many repairs to do so they will call me to let me know when they will come .. really?? I have a gas dryer next to this washer .. Samsung & Best Buy suck!
I elected to have them repair ours.
Sad thing is we are supposed to take a loss of any kind because they cannot build a quality product.
We bought this washer (& matching dryer) in Oct 2015 at Lowe’s so it’s just over 1 year old. We paid $899 on sale & they are now offering me $644 toward a replacement. After checking Lowes as well as every other store in the area, they are all selling the same model as the one I bought 13 months ago, only now everyone has them on sale for $599. No one has an upgraded model. Why would I want to buy the same machine again which will have the same problem? Ridiculous!
the offer is not good ,my washer cost almost 500.00 and they offer 149.00