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Samsung Electronics America Inc. has been hit with a class action lawsuit that accuses it of selling defective wall mounts that fail and cause televisions to fall to the floor.
Plaintiff Cindy Coleman-Anacleto alleges that Samsung has been manufacturing a line of “Ultra Slim” wall mounts that are not visible when they are installed to support flat-panel televisions.
According to the class action lawsuit, Samsung designed the Ultra Slim wall mount to appeal to consumers’ aesthetic preference for televisions that were mounted on the wall without any visible brackets.
These Ultra Slim mounts involve two load-bearing metal disks that are mounted directly onto the wall and two plastic disks connected together by a pre-installed metal cable.
These plastic disks screw onto the back of the television, and the television can then be mounted to the wall by hanging the cable on the wall-mounted metal disks. According to the Samsung class action lawsuit, this system of securing the television to the wall is similar to the way one hangs a picture frame.
Coleman-Anacleto claims that Samsung sells several models of Ultra Slim mounts that are designed to be used with different televisions. According to the Samsung class action lawsuit, the packaging for each Ultra Slim model indicates which Samsung TV are compatible with it. The packaging also reportedly indicates the “Safe Working Load” and “Minimum Breaking Load” of the wall mount.
However, the Samsung Ultra Slim mounts are plagued by a design defect that results in the television falling to the floor, the Samsung class action lawsuit alleges.
“The plastic disks that connect to the metal cable break under the regular pressure of holding a Samsung television of the appropriate weight and size, as stated on the package,” Coleman-Anacleto states in the Samsung class action lawsuit.
After the plastic disk breaks, the metal cable slips out of it and causes the television to fall off the wall, endangering unsuspecting consumers who are nearby, the Samsung class action lawsuit alleges. Children are at particular risk of injury due to falling TVs, Coleman-Anacleto says.
The plaintiff claims she paid $3,200 for a 63-inch plasma Samsung television in 2010, and used an Ultra Slim wall mount to secure it to a wall in her home. In January 2016, her Samsung TV reportedly fell off the wall, causing the screen to shatter. She noticed that one of the plastic disks attached to the back of her TV had broken and caused the metal cable to slip out so that it no longer supported the TV.
According to the Samsung class action lawsuit, Coleman-Anacleto reported the issue to Samsung but the company refused to repair the TV or pay for the full cost of repairing the TV.
By filing the Samsung class action lawsuit, Coleman-Anacleto seeks to represent a Class of consumers who purchased a Samsung Ultra Slim wall mount in California. She wants Samsung to disclose that these wall mounts are prone to failure, posing a safety risk.
She also wants the company to reimburse Class Members for the property damage or injuries they suffered due to wall mount failure, and to repair or replace Class Members’ TVs that were damaged due to the wall mount failure.
Coleman-Anacleto is represented by Eric H. Gibbs, Dylan Hughes and Steve Lopez of Girard Gibbs LLP.
The Samsung Ultra Slim Wall Mount Class Action Lawsuit is Cindy Coleman-Anacleto v. Samsung Electronics America Inc., Case No. 16-cv-294533, in the Superior Court of the State of California for the County of Santa Clara.
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37 thoughts onSamsung Class Action: Wall Mount Defect Causes TVs to Fall
Same thing happened to
My 55 inch Samsung. The plastic casing broke releasing the wire. Tv fell onto a new unit – damaging that too!!
mine broke last night wtf I woke up tv dangling off the wall
My mount just broke and broke my tv, I’m just happy my kids won’t around.
Mine broke yesterday and almost killed my wife! I actually was googling how to get it taken care of by Samsung and cam across this! How do I join this? I have pics and have not fixed anything yet,
My Samsung Slim TV mount broke last night at one of the plastic disk connectors and fell off of the wall. Luckily I have a speaker mounted just below the TV and it supported the TV before crashing down to the ground. The TV is slightly damaged and so is the speaker. It remains to be seen if the TV is still operable but now I have to potentially fix both the TV and my speaker. Luckily we heard the noise and got downstairs in time before it completely fell off of the wall.
What can we do to get reimbursed for the damaged caused?
My Samsung Plasma fell off the wall and cracked the screen due to the failing wall mount. How do I join the class?
A few days ago my Samsung TV fell to floor and broke. The problem was the mount it plastic part which connects to back of TV just broke. My guess is the resins dry out from heat caused by television and causes the plastic part to weaken. So this system is garbage. Thank goodness nobody was near the television, but I’m out nearly $2k with a broken TV. I hope something is done about this faulty product and that consumers are able to get refunded for damage to property. This product also needs to be recalled or pulled from the market until it corrected.
I’m sitting in ER right now as my TV mount broke just as described. My 6 month old daughter was on the floor in a baby bouncer when the TV fell while watching the news. She has gone under scans and has 64 stitches on her head. This will not be the last you hear of me.
I’m in Texas and this just happened to us on 10/6/2017. We took a total loss on our Tv as well. Let me know how we could be included in this
Hello, My TV hit the floor last night. Any info would be great!
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
Thank you so much!
My LED tv fell yesterday. My tv is scratched. How do I join the class action suit?