Rover class action alleges pet care service fails to disclose fees upfront

Rover fees class action lawsuit overview:

• Who: A Rover customer filed a class action lawsuit against the company.
• Why: The plaintiff claims Rover fails to disclose all fees upfront for its pet care services.
• Where: The Rover class action was filed in California federal court.

A new class action lawsuit alleges that Rover, a nationwide pet services company, fails to disclose all fees for its services upfront.

Plaintiff Ana Chernov claims Rover violates California consumer laws by allegedly not disclosing all fees, costs, and expenses upfront for its pet care services, such as dog boarding and walking.

Chernov argues Rover.com fails to disclose a mandatory booking fee of 11% of the service price until the checkout process, in violation of California’s Consumer Legal Remedies Act (CLRA).

The CLRA requires businesses to disclose all mandatory fees upfront in advertisements or listings for goods and services, Chernov says.

“At all relevant times, Defendants have continually advertised the price of each service without including all of Rover’s mandatory fees,” the Rover class action alleges.

Chernov wants to represent a California class of consumers who purchased pet services from Rover.com or the Rover mobile application during the class period.

Rover failed to comply with California’s ‘Honest Pricing Law,’ class action alleges

Chernov claims Rover’s failure to disclose all mandatory fees upfront violates a provision of the CLRA, known as the “Honest Pricing Law,” which went into effect July 1, 2024.

The Honest Pricing Law aims to prevent deceptive advertising practices by requiring businesses to include all mandatory fees and charges in the advertised price, Chernov says.

Chernov claims she was misled by Rover’s pricing model when she purchased boarding services for her dog. The plaintiff argues she was charged an additional $8.25 in booking fees on top of a $75 advertised “total” price.

Chernov demands a jury trial and requests injunctive and declaratory relief, damages, restitution, and attorney fees and costs.

In 2023, dog-walking app Rover agreed to pay $18 million as part of a settlement to resolve claims it misclassified California workers as independent contractors instead of employees. 

Have you purchased pet care services from Rover? Let us know in the comments.

The plaintiff is represented by Todd D. Carpenter and James B. Drimmer of Lynch Carpenter LLP and Albert Y. Pak and Noah S. Heinz of Pak Heinz PLLC.

The Rover fees class action lawsuit is Ana Chernov v. Blackstone Inc., et al., Case No. 3:25-cv-00923-BEN-MSB, in the U.S. District Court for the Southern District of California.

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