On Feb. 10, a proposed renewal fee class action lawsuit was filed against Hyundai Motor America in California federal court, alleging the automaker marketed a built-in communications system as a standard feature in certain Hyundai vehicles only to tell owners years after the car’s purchase that a subscription fee was needed to keep this feature from being permanently disabled.
Lead plaintiff Guy Coss filed this Hyundai renewal fee class action lawsuit on behalf of himself and what is estimated to be “hundreds of thousands” of Hyundai consumers who were allegedly led to believe that Hyundai’s Blue Link Telematics System was a standard feature in their Hyundai vehicle. However, according to the Hyundai class action lawsuit, on Jan. 7, Hyundai car owners were informed by the automaker that they had just one week to renew a subscription fee for the Blue Link service or else the Telematics hardware would become obsolete.
In this Hyundai renewal fee class action lawsuit, Coss alleges:
“Defendant Hyundai made numerous material misrepresentations with regard to the Blue Link Telematics System, including that purchasers of Hyundai vehicles equipped with the Blue Link Telematics System were receiving functioning Blue Link Telematics System hardware that would continue to be functional for the life of the vehicle and that owners could reactivate the Blue Link subscription service at any time for a nominal reactivation fee.”
The Blue Link communications system was originally launched by Hyundai in 2011 and was built into 34 Hyundai vehicle models since its inception. The Blue Link Telematics System allows consumers to access automatic emergency roadside assistance after a crash, as well as navigation assistance, remote operation of some car features, and even provided self-diagnostic car reports. At the time of purchase, buyers were informed that after the initial free-trial period for Blue Link had lapsed, they would have the option to reactivate this service at any time for a “nominal fee.”
However, at the beginning of January, Hyundai told owners of vehicles featuring a Blue Link communication system that had been active for over a year that if the subscription was not renewed by Jan. 15, then the Blue Link software would become permanently disabled. If a Hyundai car owner wished to reactivate it after this date, a new hardware installation would be required in order for the Blue Link Service to become functional once more. Coss claims that this installation would cost at minimum $500, a price which does not match the “nominal fee” originally described in the promotion and sale of the Blue Link system.
According to the Hyundai renewal fee class action lawsuit:
“This was never a term of the original purchase agreement or disclosed at the time of purchase, and ran contrary to Plaintiff’s reasonable expectations that the Blue Link Telematics System was included as a permanent standard feature of the vehicle and could be reconnected at any time for a nominal fee. Furthermore, the ‘minimum of $500’ cost to replace the Blue Link Telematics System hardware is contrary to Hyundai’s sales script.”
Coss claims that the automaker’s marketing for their Blue Link Services allegedly constitutes as a violation of federal and state consumer protection laws, breaches implied and express warranties, and breaches contract between Hyundai consumers and the company. The renewal fee class action lawsuit further alleges additional claims of deceit, negligent misrepresentation, and finally fraud by concealment.
In this Hyundai renewal fee class action lawsuit, the plaintiff is seeking reimbursement by Hyundai to car buyers for the entire cost of their Hyundai vehicles, as well as injunctive and monetary relief.
Coss is represented by Richard D. McCune, David C. Wright and Jae K. Kim of McCune Wright LLP.
The Hyundai Renewal Fee Class Action Lawsuit is Coss v. Hyundai Motor America, et al., Case No. 2:15-cv-00974, in the U.S. District Court for the Central District of California.
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19 thoughts onRenewal Fee Class Action Lawsuit Hits Hyundai Motor America
I have a 2015 Hyundai Santa Fe ultimate with all the bells and whistle’s that I can no longer use. I would like to join this lawsuit.
I brought a 2016 Hyunduia sonata sports limited Ultimate for re grand no one said anything about my blur link not working after 2022 I would like to join this class action lawsuit.
This is unfair I want Hyunduia to update the head and add the 5G I paid for this car over r3 thousand dollars I’m very unhappy.
How do you join this class action lawsuit. I no longer own the 2013 Hyundai sonata and am still being charged $16.50/month and I don’t even have the car. Called in February and I had to open a case ticket. I have not heard anything since. March I was charged again. My husband called this time. They took all our information AGAIN and kept saying please give me a few minutes to take care of this. They kept coming back on and saying “are you still there”? When we say yes, she said please give me a few more minutes and then would say are you still there? This happened around 4 or 5 times. Finally she says I have to connect you to bluelink operator. That person acts the same questions then tells my husband ” We need to talk to your wife since she is the primary account holder” I was right there. They asked me the same questions again. Then they say they can give us $11. back.!!!!????!!!! So we asked to talk to a manager, she said give me a few minutes. She came back and said sorry all we can do is give you $11. I said “I would like to speak to a supervisor” She hung up on us.
Called back and talked to a manager who said he will get back to us. UGH. I would love to get on this class action suit but my luck we probably missed it.
Not sure if this is coming in to late to speak to someone concerning this lawsuit.
I bought a 2012 Hyundai Sonata back in 2014 (I am second owner)
The first owner up in the Chicago land area bought the car in the fall time. (as we all know it gets very cold up there.) So I’m sure the idea of a remote start at that time in 2011 was a huge plus! However the history is showing that the blue link wasn’t doing a very good job with remote control start.
The dealership history is showing troubleshooting by replacing the battery, the radio, the radiator, the radio again!
Finally the first owner gave up and gave it back to the dealership. So now the dealership had to give the vehicle a LEMON title due to the fact that blue link wasn’t working correctly for remote start!
Due to this fact my car’s value has gone down! And now there are other class action settlements for the Hyundai Sonata are in suit for the engine (which has absolutely nothing to do with blue link ) BUT now my car doesn’t qualify…. Blue link – Lemon title!
Id like to join this too how do I get in? they claim its a yr and your paying for less 9 months when I questioned they claim they are using the date the car was bought I bought it used and the 1 st yr it was a full year that is not right. how come all of a sudden I have a different date
I need to be added as well. I own a Hyundai Santa Fe and I most certainly don’t want to pay $300 a year for a service that only works some of the time. The one item I want to work the most works about 3% of the time and that is the remote start. It always is saying my doors are unlocked or the service is unavailable at this time or taking to long so try again. The call center is only open M-F for about 8 hours and there are always long wait times. If I’m paying for a service then there should be a 24 hour call center. I have tried emailing them as well but they state it can only be trouble shit over the phone during business hours. The car dealer has updated everything on my screens on the inside of my car but they say the blue link is out of their control.
I have a 2017 Hyundai Tuscon . My extremely upsetting issue started on Saturday 6/29/19. My Blue Link packages were expiring on 6/30/19 so I went online to my account to see what pkgs cost and which I wanted to keep. I decided to do the “yearly” payments for the 3 packages. It said that it would be $49.64 for each package “Prepaid for a year”. I clicked on the next page to put in my payment information and noticed that it now said the total for all 3 packages would be $148.92 plus tax- $158.79 and it would be set to renew on 12/29/19. THAT was not “prepaid for a year”, that was only for 6 months.
I called customer care immediately on 6/29/19 and spoke to Lionel. I should mention by the way that I never finished that transaction after I caught that contradiction in terms. Lionel told me that “it was only for 6 months because it’s prorated based on a cycle date. You have to pay another $15879 on 12/29/19”. We went back and forth which is a long story. A while after I got off the phone with Lionel, not happy with his answers especially since all he told me was not showing anywhere on my account page, I went back on the page for the packages and decided to renew only two of the three packages. I took the Connected Care pkg. (because as Lionel said the other packages won’t function without it) & I took the Remote package. I finished that transaction and shortly after at 5:53 on 6/29/19 I received an email from Hyundai confirming that I had renewed just TWO packages and the total was $99.28 plus tax.
On the morning of 6/30/19 while checking my emails I noticed I had another email from Hyundai. This was another email confirming the purchase of the GUIDANCE package for a total of $52.93! I NEVER ordered that third package. My credit card was charged for something I didn’t order and by WHO? I called Customer Care back on 6/30/19 around 5pm and spoke to Gerone. He told me he couldn’t tell “who” added that to my pkg. but he would put in a ticket for an investigation which would take 3-5business days. I would hear back after that. He said in the meantime he is putting in for my credit card to be credited back and it would happen after midnight. I told him I didn’t want my card kept on file because of this and he told me after I get the credit back I could call in and ask to have my card taken off file.
On 7/1/19 I went online in the afternoon to see if I got the credit back for the package I didn’t order. Not only did I NOT get the credit back, it showed on my bank account that Hyundai Blue Link charged ALL 3 of the pkgs. to my credit card on 7/1/19 for a total of $158.77. I immediately called BlueLink back. I got Bridget at 7:15pm. She was of no help so I asked for a supervisor. After being on hold for 8 minutes. He started looking into this problem & we got disconnected. I called back, asked for Thomas THE SUPERVISOR at 7:45pm, was put on hold again after being told I would get a different Supervisor but they would be filled in by Thomas. Mila the Supervisor came on. She was rude, kept cutting me off and wouldn’t let me speak. She now tells me that I would receive my credit between 10-15 days after cancelling an order. I told her that I did NOT cancel an order, I never placed the order. My card was falsely charged for something I didn’t want and Gerone told me it would be credited back after midnight. She said he was wrong & she apologizes for that. She said she’s not sure why that went through but there’s nothing else she can do.
I told her that someone at Hyundai BlueLink improperly & illegally charged my card for something I didn’t ask for or want, I am being given a run around about getting that $52.93 back and if I don’t get it back in the next day I am contacting corporate & getting a lawyer. Now, oddly enough when I checked my bank account on 7/2/19 in the afternoon it showed that my credit card was credited back late on 7/1/19 for the $52.93. My question is two fold- 1. HOW did this charge to my card happen in the first place? This gives me no confidence in future renewals w/BlueLink. 2. Why did I have to threaten to contact Corporate & a lawyer to get my money back after my card was fraudulently charged? This is a terrible way to do business and puts a black mark on Hyundai.
Is there someone that we can call? We have been charged for 3 years at 300.00 a year for something we didnt activate. Cant seem to get any help!