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Netgear faces a new class action lawsuit alleging that their Arlo Baby monitor does not work as advertised.
Lead plaintiff Ryan Klebba recently filed the class action against Netgear Inc. claiming that the Arlo Baby monitor is defective and unreliable.
In anticipation of the birth of his twins, Klebba says he purchased the Arlo Baby monitor in August 2017 for $244.
In September 2017, Klebba reportedly set up the Arlo Baby monitor in the nursery, only to realize that the video and audio monitoring features were unreliable.
He also found that using the monitor over an internet connection seemed to strain its core functionality. When denied a return via Amazon, Klebba says he reached out to Netgear and they agreed to send him a replacement. However, his problems with the Arlo Baby monitor allegedly continued.
In a later conversation with Netgear’s support staff, Klebba was reportedly told that the monitor could not maintain a reliable connection for video monitoring and that he should use audio monitoring exclusively.
In December 2017, a month after his twins were born, the Arlo Baby monitor allegedly failed to alert him and his wife that their children were crying. They woke up at 2 a.m. to find that both twins were crying and had been for about two hours.
“Klebba and his wife were shocked by the realization that their babies were unattended and in potential danger for hours, all because the Arlo Baby was unable to maintain a connection and, once disconnected, failed to reconnect automatically—despite disabling video monitoring and using exclusively audio monitoring, as suggested by Netgear,” the Netgear Arlo Baby monitor class action states.
The Arlo Baby monitor is advertised as an “all-in-one” monitoring system capable of video and audio monitoring. Netgear allegedly advertises the Arlo Baby monitor as a way to “always stay connected to the most important things in your life, even when you can’t be where they are.”
The Arlo Baby monitor can reportedly connect via WiFi, so its video and audio feeds could be viewed from a variety of devices including computers, cell phones, and tablets. A large selling point for the Arlo Baby monitor was the ability to combine it with Netgear’s companion tablet, the Netgear Arlo Baby monitor class action states. The tablet was allegedly to be released in Summer 2017.
According to the Netgear baby monitor class action, “the companion tablet promised the unique ability to stream the Arlo Baby to the tablet without an internet connection, thereby allowing consumers to monitor their baby away from Wi-Fi networks like a traditional baby monitor.”
However, Netgear allegedly failed to release the companion tablet, meaning that consumers could not use their Arlo Baby monitor without an internet connection. The Arlo Baby class action claims that this severely limits the usability of the monitor.
Another issue mentioned in the Netgear class action is the sporadic performance of the Arlo Baby monitor, even when connected to WiFi. Many consumers allegedly complain that the monitor frequently disconnects and fails to reconnect.
The Netgear Arlo Baby monitor class action claims that this, combined with the lack of a companion tablet, makes the Arlo Baby monitor unable to accomplish its designed task: “provid[ing] continuous monitoring of babies while the parents attempted to sleep in a different room.”
Klebba seeks to represent a nationwide Class of consumers who purchased an Arlo Baby monitor. He also seeks to represent a Texas Class of the same consumers, protected under state consumer laws. The Netgear baby monitor class action seeks actual damages, consequential damages, compensatory damages, restitution, court costs, and attorneys’ fees.
The plaintiff is represented by Aaron D. Radbil and Alexander D. Kruzyk of Greenwald Davidson Radbil PLLC.
The Netgear Arlo Baby Monitor Class Action Lawsuit is Klebba v. Netgear Inc., Case No. 1:18-cv-00438-RP, in the U.S. District Court for the Western District of Texas.
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46 thoughts onNetgear Class Action Says Arlo Baby Monitor Doesn’t Work as Advertised
Oh this is laughable. I would support the lawsuit as I have a number of Arlo devices which work less than perfectly. The battery life is disappointing especially the Arlo Baby (which I did not buy because who would purchase a wireless camera that even the manufacturer rates to only last 3 hours at night?!).
I’m laughing because I am the parent and therefore responsible for the babies’ health, not a device. So there is no way as a responsible parent would I shift blame to a device manufacturer and seek legal damages! Do your research and choose devices that don’t rely on imperfect communication networks. If anything happens to my child, Arlo or any other manufacturer is not going to be able to bring that loss back.
Wow this sounds exactly like what happened to me. I had twins in 2017 and I would not get notifications until hours later when I checked my phone and unlocked it then I would get all the messages at one time. One time my children were crying for 2 or more hours and I never got a notification. I emailed their netgear support and help forum and posted on there with my issue. The screen also freezes all the time and is black with audio only.
Please add me
Please add me.
Add me
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
Add me
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
I bought one too…add me to your list
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
I bought a Arlo monitor fromBabies R Us and I am sooo upset that it did not work as promised. Add me please
Please ad my name
How does this really work.. You follow the article then what? Do you get an email when the class action comes out?