Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
A potential class action lawsuit claims Massage Envy Franchising LLC shorts its customers by 10 minutes of massage time for each one-hour session.
Plaintiff Kathy Haywood alleges Massage Envy unlawfully charges customers for a full hour of massage despite the fact that customers spend a significant part of that hour “being interviewed by the massage therapist, dressing and undressing, and waiting for the massage therapist to appear.”
Haywood says that on Massage Envy’s website, the company used to make a more up-front disclosure of how the time in a one-hour massage session would be spent.
She says in the past the website’s home page clearly disclosed the 50-minute length of the massage.
The company has since changed its website so that it no longer clearly discloses that at least 10 minutes of each one-hour session are spent on non-massage activities, she reports.
Haywood says Massage Envy now discloses the 50-minute length of each massage in only one web page and in the fine print on a single pricing sheet, both of which she says are almost impossible to find or read.
She alleges Massage Envy purposely makes these disclosures difficult to uncover, such that a customer could purchase and receive a massage without ever having been presented with them.
In contrast, Haywood quotes other promotional material that does not mention the actual length of the massage.
She quotes a promotional video from the Massage Envy website that tells the customer what to expect during their first appointment, without addressing how long the massage will actually last.
The company’s Step-by-Step Guide, also found on its website, reinforces the idea that each session consists of all massage and that other activities happen outside that time, Haywood claims.
She also refers to Frequently Asked Questions web page that repeatedly refers to a “1-hour massage.”
For comparison, Haywood refers to promotional material from MassageLuxe, a competitor to Massage Envy.
Haywood points out that MassageLuxe clearly states that a one-hour massage session consists of 50 minutes of massage time and 10 minutes of consultation and dressing.
Haywood says she purchased one-hour massages from a Massage Envy location in Illinois on two occasions in May and September 2016. She claims the massages she received lasted no longer than 50 minutes.
On neither occasion did any Massage Envy employee called Haywood’s attention to the price card where the 50-minute length of the massage was disclosed, she alleges.
She also says no employee told her verbally about the actual length of the massage.
Haywood alleges Massage Envy’s actions violate provisions of the Illinois Consumer Fraud Act. She seeks to represent a plaintiff Class consisting of “[a]ll consumers who, in the State of Illinois, purchased a one-hour massage or massage session from Massage Envy or its franchisees (other than a purchase as part of a membership) and received no more than 50 minutes of actual massage time.”
She is asking the court for an award of damages, restitution, court costs and attorneys’ fees.
Haywood is represented by attorneys Richard S. Cornfeld of Law Office of Richard S. Cornfeld and Anthony S. Bruning, Anthony S. Bruning, Jr. and Ryan L. Bruning of The Bruning Law Firm LLC.
The Massage Envy One-Hour Massage Class Action Lawsuit is Haywood v. Massage Envy Franchising LLC, Case No. 3:16-cv-1087, in the U.S. District Court for the Southern District of Illinois.
ATTORNEY ADVERTISING
Top Class Actions is a Proud Member of the American Bar Association
LEGAL INFORMATION IS NOT LEGAL ADVICE
Top Class Actions Legal Statement
©2008 – 2024 Top Class Actions® LLC
Various Trademarks held by their respective owners
This website is not intended for viewing or usage by European Union citizens.
52 thoughts onMassage Envy Class Action Says One-Hour Massages Come Up Short
I AM a massage therapist and the standard “massage hour” IS 50 minutes. This allows 5 minutes before the massage begins for disrobing, bathroom, discussion, etc., and then 5 minutes afterwards for wrap-up, dressing, and for the therapist to change sheets and prepare for the next appointment. GET OVER IT you self-entitled pampered people!!!!!
I hope they sue the pants off this company. If it’s a one hour massage, don’t try to cheat customers of the time they paid for. Otherwise you will get lawsuits such as these.
i agree ,they do not ever do a hr
Mine are generally right on the 50 min mark. A good practice, while we wait to get in on this class, is to always book the 90 minutes session when possible, and some places even allow 120 minutes. They still steal 10 minutes from you, but at least it’s a smaller percentage loss, plus it’s a more relaxing experience.
How do we get in on this lawsuit? email me!
That’s if they come come in5 min after putting you in room. I’ve heard 10 min of talking before they entered. A full 20 min massage. I QUIT
Mine was 45 minutes
My husband and I went togather for a couples one hour massage and when we walked out the first thing my husband pointed out was that they spent the first 15 minutes interviewing us then we had to get settled in and the massage began. We didn’t even get a full hour massage, we are here in Maryland so I’m interested to see how this lawsuit goes it seems to be standard across the United States for this company to follow this procedure. Therefore customers are not actually getting what they’re paying for .
I have belonged to Massage Envy off and on for several years. I have never received a full hour. They start five minutes after you arrive or more, and always stop after 50 minutes. I have asked about this several times and they try to say it is their policy. I have asked to see that policy and it does not exist.
Please add me to this potential lawsuit! My comments would basically be the same as everyone else’!!
when can I sign up?/ i had one masseur “jump” all over me because i wasn’t leaving a large enough tip. She told me they didn’t get paid much and she needed a larger tip. What if you can’t afford the bigger tip?? Isn’t a tip of any amount acceptable?/ True, you are lucky if you even get a full 50 minutes. I was left go several times after 45 minutes. I guess that was because my tip wasn’t big enough!! my fault , I kept going back to the same person.
whar required fields did I miss?
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!